Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous bed. I rang beforehand to double check how it would arrive - I was told in 2 large pieces and assembled but it arrived flatpack however this meant that it could actually fit in my house which is good. I was also told the driver would ring me 30 minutes beforehand as I don't live at the property but this didn't happen. The assembly instructions are easy to follow although there are some incorrectly labelled parts in the pamphlet. There are also 4 screws that are meant to secure the frame to the piston mechanism but no holes to put them in (there are holes on one side of the frame but not the other) so I am worried that with only one screw either side the bed is not secure. Seems ok for now though and is gorgeous. Haven't slept on it yet but seems good enough. I assembled it on my own but the inner frame pops out when working on the other side to assemble it so would be easier with another person to hold the other end in place.”

Helpful Report

Posted 4 years ago

“Always prompt delievery and good quality furniture at a good price.”

Helpful Report

Posted 4 years ago

“Excellent, quick delivery and bed is fabulous”

Helpful Report

Posted 4 years ago

“Delivery personnel left 5 heavy boxes at bottoms of my stairs with the heaviest, a boxed 3 door wardrobe left leaning against the wall at outside of my front door! I was given zero opportunity to discuss how I was going to carry the 5 very heavy boxes up stairs to my bedroom. I went upstairs to ensure there was room and no obstacles in the way of the boxes- I wrongly anticipated They might help me carry boxes up stairs. I went down to find them leaving saying “All done”. I live alone. How am I going to manage to move all 5 heavy boxes which required two men to deliver?”

Helpful Report

Posted 4 years ago

“Shocking experience so far. Bed bought on 28th Nov, delivered on Tues 1st Dec. It was short of bolts so I called on Thurs 3rd and received an extra set on Friday 4th. One of the centre support legs then snapped so I called up again on Sat 5th and a replacement was sent and received on Monday 7th, but it was too long. I then called again on Tuesday 8th for another leg, received it on Wednesday 9th, yet again it was too long. I called up AGAIN for a FOURTH time, each time having to wait for a number of minutes before I can speak to customer services. I received FOUR centre support legs this afternoon, Thursday 10th, but they are ALL either too long or too short. Having even given the customer services the actual length previously of the centre support leg required, how can it be SO DIFFICULT to supply the part I require??? The bed is also out of stock online now! I have only been refunded the delivery charge so far, that was after pressing on my part. I now have a bed that is effectively worthless, I am having to sleep on my son’s bedroom floor, and my stress levels have gone through the roof. NEVER EVER will I buy from this company again, and I would advise anyone looking for a bed to go elsewhere!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Lovely table. Well packaged and fast service, arrived sooner than expected. Great service, thankyou.”

Helpful Report

Posted 4 years ago

“Next day delivery as promised. My bed looks amazing! Great quality. Very satisfied customer”

Helpful Report

Posted 4 years ago

“The product was excellent, just a shame you didn't supply the colour we ordered.”

Helpful Report

Posted 4 years ago

“Very happy with purchase, product and delivery time”

Helpful Report

Posted 4 years ago

“Product was exactly as described. Arrived when it was supposed to. Very happy with it.”

Helpful Report

Posted 4 years ago

“Absolutely love my sofas and dining room table and chairs. Delivery people were amazing really helpful would definitely recommend 👌”

Helpful Report

Posted 4 years ago

“Love my new chair, just right for the space I have. Order dealt with efficiently and delivered on a Saturday without fuss”

Helpful Report

Posted 4 years ago

“Delivery team was very helpful. Would recommend”

Helpful Report

Posted 4 years ago

“Excellent customer service. I ordered my sideboard then a couple of days later the price dropped considerably. I contacted Furniture 123 without great expectations, but they replied within 24 hours saying cancel the order and place a new one. I did that and my account was refunded almost straight away. Very happy with the sideboard as well so all in all, very pleased with this company and would definitely recommend”

Helpful Report

Posted 4 years ago

“Very nice unit with well made baskets. Furniture arrived on time when it said it would. The drivers were very helpful and polite.”

Helpful Report

Posted 4 years ago

“Timely service. Good quality product”

Helpful Report

Posted 4 years ago

“Footstool looks fab, matches the settee even though bought 6 months later. Bit of a wait for delivery on the footstool but it didn't disappoint when delivered. Great company.”

Helpful Report

Posted 4 years ago

“All good but jad a part missing but very quickly sorted. Thank you and a great fire!”

Helpful Report

Posted 4 years ago

“Quality material, and very stylish. Ridiculously quick delivery which is amazing. Though I'm a little disappointed at the quality of the item itself. After an initial check thinking they seemed fine, but it wasn't until we put the side tables in place we saw the damages. Some of the panels have scratches on the outside and some slight tears on the mdf/coated interior and bowed corners. Now they're up we feel we can't return them. It's disappointing for the price we paid - I would expect no damages for the cost, and not quite happy with paying full price.”

Furniture 123 3 star review on 10th December 2020

Helpful Report

Posted 4 years ago

“First time purchase from Furniture 123, very impressed! Delivery arrived next day good quality chairs for a reasonable price. Will definitely be using them again”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews