Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So Happy with my table so quick comming Thankyou”

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Posted 4 years ago

“Great wooden benches and good value for money, excellent customer service”

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Posted 4 years ago

“Extremely prompt delivery. Item looks excellent. Bought as a present.”

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Posted 4 years ago

“Got bought this pouffe for Xmas ordered it and got it within 2days they kept in touch with me all the way along this is the 3rd large item I’ve ordered from furniture 123 and it won’t be the last they are brilliant.”

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Posted 4 years ago

“Helpful assistance when we had a query and very quick pain free delivery. Very pleased with the quality of the furniture and at a very good price. Would recommend.”

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Posted 4 years ago

“Absolutely fantastic service from ordering to delivery. Snuggle chair is perfect and the dogs love it too!”

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Posted 4 years ago

“I ordered bar stools,next day I received e/mail telling me when they would be delivered just amazing service also ordered 4 dining room chairs same again next day e/mail arrived also next day telling me they would be delivered that day service is absolutely amazing”

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Posted 4 years ago

“Just WOW what a service. Ordered a console table Saturday evening and by Monday it was sitting beautifully in my hall. It’s exactly what I wanted and I couldn’t be more pleased with the service”

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Posted 4 years ago

“Delivery was very fast. Was not expecting the wardrobe to be so solid and heavy, especially with the price i paid. Its a lovely wardrobe and delivery guys were friendly, helpful and efficient i did change the knobs as i wanted to match my other furniture but there was nothing wrong with the ones provided”

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Posted 4 years ago

“Great servis from start to finish will recomend very happy customer”

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Posted 4 years ago

“Great delivery frendley servis delivery quick and delivery men were very helpfull great servis from start to finish would defently recomend this company very happy”

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Posted 4 years ago

“I don’t know who created their Customers Service department system, but it’s certainly the worse system I have ever had to deal with! I bought two chairs from their website, one arrived damaged. I already contacted them 3 times and the only response I received was an automatic email promising that someone will get back to me! Still nothing!!! Super frustrating!!!”

Furniture 123 1 star review on 12th December 2020

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Posted 4 years ago

“delivery on time big item delivery guys good east yo put up”

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Posted 4 years ago

“Not impressed at the moment. Feel scammed. I ordered a bed weeks ago and was due for delivery today (the 12th of December) I purposely ordered it for a Saturday as we won't be in during the week. I received no email or text the day of or before to say when it's coming. I rang this morning because this didn't feel right to be told it's been put on hold now until the 15th! I had already pulled my daughter's bed apart and I have someone collecting it for today. We're not able to be physically home to receive the bed until the 22nd so my 3-year-old is without a bed until then!! I asked if it could be delivered tomorrow instead. (13th) and they said they don't deliver on a Sunday and nothing else they can do. Meanwhile, I have another email from someone else saying it's coming tomorrow, the 13th.. I have two emails now stating the 22nd and the 13th and I have no idea which one it is. Either way, my daughter is without a bed. It's making me feel like I am being scammed when I have paid a lot of money for this bed and mattress. At the moment I will say it's not worth the hassle. I really hope this bed actually arrives on one of those dates as her room being redone was a part of her Christmas present. This is absolutely awful treatment for spending so much money on a product.”

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Posted 4 years ago

“The service was I expected having bought from Furniture 123. I haven’t assembled my bed frame yet so can’t comment on the quality or how easy it is to assemble”

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Posted 4 years ago

“Wonderful sofa, prompt response every time”

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Posted 4 years ago

“Ordered a tv unit and sideboard paid to have it delivered in 3-4 days to get an email the next day to say it will arrive in just under a month!”

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Posted 4 years ago

“Furniture is excellent however delivery date was altered a couple of times due to supplier issues. Driver called 30 minutes earlier to make sure we were home as promised.”

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Posted 4 years ago

“The single bed is gorgeous and such good quality, it was easy to assembly and was delivered the next day. Really efficient service, top marks.”

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Posted 4 years ago

“Quick and Fantastic delivery service”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews