Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived very quickly and in good quality. Only problem was that it didn’t come with any instructions whatsoever! We checked all of the boxes just in case we somehow missed it when we opened them, but nope! Managed to get it up though, even if it did take longer without the instructions!”

Helpful Report

Posted 4 years ago

“Its looks great and is really good quality- really pleased”

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Posted 4 years ago

“Delivery was on time and the two delivery men were very pleasant and helpful. We ordered the 4 door corona Wardrobe and looks lovely put together. I was very pleased that all the screws etc were labelled but unfortunately none of the pieces of timber were. This would have been far easier to put together if each piece of wood had a letter or number on it. All in all good strong wardrobe at a good price”

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Posted 4 years ago

“Very happy with our purchase of Margot ottoman bed. The storage facility is better than expected , huge area. Straightforward to put together and looks great the photos don't do it justice”

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Posted 4 years ago

“Fantastic service,next day delivery”

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Posted 4 years ago

“I ordered a cabin bed for my child, good quality, took us a few hours to put it together. Delivery was delayed by a week from initial date but I was warned about that beforehand. Bed arrived promptly on new delivery date, delivery guy was polite and helpful (as much as he could given COVID restrictions). Bed is sturdy, mattress is comfy and everything looks great.”

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Posted 4 years ago

“Very good quality bed, but very very difficult to put together”

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Posted 4 years ago

“Very pleased with the quality of the bed.”

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Posted 4 years ago

“Bought this in October and very pleased with the price £179. Easy enough to assemble but some additional stickers would have helped to ensure the build was more straightforward. Looks good when built though and pretty solid.”

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Posted 4 years ago

“Excellent service. Ordered over the phone with Gail, very helpful. Delivered within the timescale. Very pleased with new bed.”

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Posted 4 years ago

“I love my new table. The whole process from ordering to delivery was fantastic. Will definately buy from this company again.”

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Posted 4 years ago

“Bed is amazing. Fantastic service. Definitely reccomend.”

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Posted 4 years ago

“Excellent service, would definitely recommend. Very satisfied with the quality of the bedroom furniture purchased.”

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Posted 4 years ago

“the grey velvet dining chairs I have received are absolutely gorgeous, very comfortable , very well made and superior finish, fast delivery I am delighted with the quality and price, highly recommended”

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Posted 4 years ago

“Much needed dining room chairs ready for Christmas amazing”

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Posted 4 years ago

“Excellent service easy to use web site.”

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Posted 4 years ago

“Brilliant. Detected I have ordered twice by mistake due to technical error. Alerted me and cancelled the second order. Kept me updated with the delivery date and time which was kept to. Consul table is of high quality and fits perfectly for what it was intended. Well packaged and easy to assemble.Highly recommended. Would definitely use them again.”

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Posted 4 years ago

“Happy with this product, it is sturdy and looks great. Reasonable price. Instruction booklet could have been clearer. Communication was excellent. Delivery was spot on. Recommend this company/ product.”

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Posted 4 years ago

“Great value mirror, delivered quickly. Would recommend”

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Posted 4 years ago

“Excellent value for money, swift service and well made table. Delighted with my new purchase!”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews