Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,919 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I dont really know where to start to be honest!! Customer service is shocking!! Our delivery date got changed which I accepted.. when it came we recieved the bed but mattress was missing. Trying to contact customer service and get a response was just laughable!! Kept being told "give us 72 hours to check up... 2 weeks later and hours of being on hold AGAIN to customer service I got told a manager would give me a ring within 2 hours.... no call... then contacting over the phone again got told the manager would call after the weekend... the mattress finally turned up today but I had no call from the manager as promised! No apology or recognition they made a mistake ! I've not put the bed up yet so cant comment on that but just general customer service is VERY poor!!!”

Helpful Report

Posted 4 years ago

“Decent quality furniture. The only issue was the heavily ripped packaging but there wasn’t any damage to the items inside, this time.”

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Posted 4 years ago

“Brilliant service right from ordering to delivery, and the wardrobe was straightforward to put up and looks lovely in our spare room - would definitely buy from this company again”

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Posted 4 years ago

“Placed order and was told 3-4 days delivery. 10 days passed with no communication from the company so I emailed and received a response stating it would be delivered in 2 days time. This again never happened. 14 days have now passed and I am just off the phone to the company who now state that my order won’t be delivered for another month and a half. I accept that there are issues with suppliers etc at the minute due to the pandemic however I have not had any communication from Furniture 123 regarding my order. They have however bombarded me with email offers. I will say that the female (Denise) that I spoke to was extremely helpful and understanding of my situation. I have now had to cancel my order and look elsewhere for another product. Awful customer service, no communication, they just take your money and run and don’t care if you receive your order or not. I will never use Furniture 123 again and would advise others not to use them either.”

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Posted 4 years ago

“Easy to order, fast delivery and am delighted with my bar stools, great quality product.”

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Posted 4 years ago

“Good quality piece, just wish there were more chairs that match to choose from... Delivery was easy - two man team, product is well packaged too. Good to find a product with easy to follow instructions!”

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Posted 4 years ago

“Excellent service, informative delivery system, product is of a lovely quality , reasonable priced ... customer service on all counts outstanding”

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Posted 4 years ago

“Absolutely lovely piece of furniture very well made and fantastic delivery service, very well packaged aswell couldn't of asked for better.”

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Posted 4 years ago

“Excellent product in a low price. Very fast delivery, faster than originally scheduled. Great experience overall.”

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Posted 4 years ago

“Easy to assemble with detailed instruction booklet. Fast delivery and great customer service when delivered. Very sturdy and great quality.”

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Posted 4 years ago

“Lovely tactile top. Good blend of black and wood.”

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Posted 4 years ago

“Fantastic quality furniture, delivery on time Would definitely use again”

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Posted 4 years ago

“Efficient service and product pretty good for the money!!!”

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Posted 4 years ago

“Thank you for great delivery service and a quality piece of furniture at fair price. Will definately use you again in the future.”

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Posted 4 years ago

“Just built my high gloss sideboard and it just finished my living room and it looks stunning with the LED lights on”

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Posted 4 years ago

“Cancellation was not accepted so I contacted the courer to cancel the delivery and return the item to your warehouse”

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Posted 4 years ago

“Timely delivery. Perfect explanation of goods which can be difficult when you can’t actually touch and feel. Simple instructions for assembly and a lovely product”

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Posted 4 years ago

“Really fast delivery and good communication, pleased with the quality of the chairs.”

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Posted 4 years ago

“Excellent service from Furniture 123 once again. My daughter's desk delivered within 48 hours, beautifully packaged and speedy delivery. Console Desk is perfect for my daughter's new bedroom - right size for the space and very on trend!”

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Posted 4 years ago

“Brilliant service and delivery and items easy to assemble”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,919 reviews