Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for great delivery service and a quality piece of furniture at fair price. Will definately use you again in the future.”

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Posted 4 years ago

“Just built my high gloss sideboard and it just finished my living room and it looks stunning with the LED lights on”

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Posted 4 years ago

“Cancellation was not accepted so I contacted the courer to cancel the delivery and return the item to your warehouse”

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Posted 4 years ago

“Timely delivery. Perfect explanation of goods which can be difficult when you can’t actually touch and feel. Simple instructions for assembly and a lovely product”

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Posted 4 years ago

“Really fast delivery and good communication, pleased with the quality of the chairs.”

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Posted 4 years ago

“Excellent service from Furniture 123 once again. My daughter's desk delivered within 48 hours, beautifully packaged and speedy delivery. Console Desk is perfect for my daughter's new bedroom - right size for the space and very on trend!”

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Posted 4 years ago

“Brilliant service and delivery and items easy to assemble”

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Posted 4 years ago

“Soo I ordered the Olivia white bedroom furniture set. Everything was perfect with it accept the colour looked ever so slightly different then what it did in the pictures. Delivery was great, assemble of furniture was great. But colour just not what I expected. Still looks good though”

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Posted 4 years ago

“Very happy with my chairs and the speedy delivery. Well packaged and easy to assemble”

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Posted 4 years ago

“Love this unit looks expensive really good quality you would not think it came flat packed ,excellent delivery service only downside it takes a while to put together but that is nothing to complain about once you see the finished product”

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Posted 4 years ago

“The oak bench from Furniture 123 is beautiful, sturdy and was excellent value.”

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Posted 4 years ago

“Love my new bed!! It arrived on time and was easy to assemble. I can’t stop looking at it, it’s such a beautiful bed and lots of storage space. The base of the bed is a little flimsy so wouldn’t recommend putting to heavy underneath, as it could break the wood.”

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Posted 4 years ago

“Fire look beautiful fantastic for the price”

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Posted 4 years ago

“Ordered dining table, chairs and sofa. All delivered on time. Very pleased with the look and quality of everything and very good customer service. Have already ordered more furniture.”

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Posted 4 years ago

“WOW it’s the 1st time I’ve used this on line company and can say the beds are stunning, exactly like the picture and the colour is a beautiful blush pink. My girls were over the moon!! Excellent service and delivery. 10 /10”

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Posted 4 years ago

“Great product. Good price. Poor customer services. Ordered 6 chairs and paid for named day delivery. Received 3 separate deliveries on 3 different days. Had to practically beg for the delivery charge to be refunded. Very pleased with the chairs though.”

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Posted 4 years ago

“fire was a great price. delivered on time. Very good service.”

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Posted 4 years ago

“Very pleased with how quick the service Was ordered Thursday and was here by Saturday. We ordered a chesterfield foot stool and it’s gorgoues is so pleased and has storage to. Will def recommend”

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Posted 4 years ago

“The bed turned up last week The matresses !!! Didnt after being on hold for 30 minutes Monday , i was informed they will be delivered Tuesday . Tuesday , sat on hold for 35 minutes and gave up Wednesday , after being on hold another 30 minutes , was informed they will definitely be delivered Thursday . Another 30 minutes on hold on Thursday afternoon . as told that they will be delivered between 1830 to 2030 ! But , no email , no tracking number . At 2015 i get a call "fortunately " from a friend 200 yards up the road , that ONE of them had delivered there !! im now on hold again ( 20 minutes !!! ) to trace the other one !!!”

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Posted 4 years ago

“Great prompt service, very satisfied”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews