Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,992 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to place order, arrived sooner than expected. Purchased in the sale so happy with the price. It’s sturdy has. Lovely velvet finish and am very happy with it.”

Helpful Report

Posted 6 years ago

“Great customer service, delivery...love my new bed.”

Helpful Report

Posted 6 years ago

“AVOID AVOID AVOID! I WISH i could give these idiots 0 stars. Please please please save your time, energy and hard earned cash and use another company!!! Ordered a wooden table and 2 benches nearly 2 weeks ago - received the boxes a few days later on Friday. Table was fine, however the benches had no screws, fittings or manuals. Called them the same day and after 40 minutes on the phone (it shouldn't take that long to order some screws), the woman on the phone said the fittings would be with me on Monday and that she would email me the manual - she did, for a chest of drawers. Eventually received the manual for the correct product and the fittings, went to build the benches for the 2nd time on Monday, to discover there are 4 pieces of wood missing from both boxes. 2nd call made Monday - told I'd receive them on Wednesday and a refund for the delivery fee, no delivery came on Wednesday. 3rd call on Thursday and another 40 mins on hold, to be told the warehouse cancelled the order because it wasn't put through properly and no refund had been processed. Then i'm told they'd arrive on Monday (today), but come Saturday I hadn't received an email from DPD to notify me of the proposed delivery date. 4th call Saturday to ask for confirmation of Monday's delivery - this time i'm told "I'm not sure, it says Monday but it is a bit weird that you haven't received an email from the courier. No delivery note has been processed either... I'd say it's more likely Tuesday but it might be Monday. I can't say for sure". Today is Monday and guess what? No delivery. 5th call this morning (because I have nothing better to do, clearly) and i'm told the warehouse cancelled the order again. It took me sitting on hold for half an hour for them to discover this. Now waiting for a "case manager" to call me before 1pm - that's in 1 minute's time. No doubt another clueless individual with a vacuum for a brain. Quite possibly the WORST company I have EVER used! I've had to work from home on every day that I've been told they will deliver - impacting my working day. I had a dinner party planned (and £125 worth of food sat in the fridge) for the first weekend after the first delivery. This had to be cancelled as no one would have had anywhere to sit, as I have just moved house. Furniture123 have wasted my time and money and should not be in business.”

Helpful Report

Posted 6 years ago

“Good price for item . Fast delivery.”

Helpful Report

Posted 6 years ago

“Very happy and wud use again”

Helpful Report

Posted 6 years ago

“Very easy to buy from here, good price, delivery at the specified time, goods in perfect condition”

Helpful Report

Posted 6 years ago

“Quick delivery and great product. Immediately responded when I had a query”

Helpful Report

Posted 6 years ago

“Regularly kept up to date on delivery emails and phone call on the morning . 20 mins past eta but not issue. Guys helpful and product is value for money”

Helpful Report

Posted 6 years ago

“Efficient & fast delivery. Product good quality too..”

Helpful Report

Posted 6 years ago

“Great delivery date, straight away. Tricky to it together and takes a long time to get it right. Happy with finished item”

Helpful Report

Posted 6 years ago

“Brilliant with fast delivery and the product is great. Tricky to assemble but took our time and am happy with the result”

Helpful Report

Posted 6 years ago

“Delivery and packing fine. The product, bunk beds and mattress were very good value for money. Assembly a bit of a marathon but good instructions. Only problem we had was that one of the ladder rungs was incorrectly drilled. Two dowel holes instead of one dowel hole and a screw clearance hole. It need some carpentry work which might be too difficult for some.”

Helpful Report

Posted 6 years ago

“A perfect service.”

Helpful Report

Posted 6 years ago

“Product is good value for money and good delivery service”

Helpful Report

Posted 6 years ago

“Fast delivery and the bed is gorgeous love it.”

Helpful Report

Posted 6 years ago

“Quick delivery and a lovely dressing table :)”

Helpful Report

Posted 6 years ago

“Great service needed desk for a birthday present and they organised a quick delivery desk is very good quality as well would use them again”

Helpful Report

Posted 6 years ago

“Wife absolutely loved it.”

Helpful Report

Posted 6 years ago

“Ordered small corner cupboard, we were very pleased with quality of the item. Was exactly how described and looks lovely in our room. Very good value. Very satisfied.”

Helpful Report

Posted 6 years ago

“Communication was very good, delivery guys were polite and helpful”

Helpful Report

Posted 6 years ago

Furniture 123 is rated 4.5 based on 5,992 reviews