Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,988 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery service was terrible and had no support from F123. Still awaiting item.”

Helpful Report

Posted 5 years ago

“Lovely snuggle chair, exactly how it looked on the website. Very comfortable and well made. Delivery within four days at date and time of my choice. I cannot recommend this company enough, we are so impressed and will be back.”

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Posted 5 years ago

“I ordered a sofa on a 27/11 and I was pleased and surprised to get a delivery date for 3/12. Customer Service were also amazing when I contacted them about the delivery. A delivery time slot was given almost immediately and on delivery day I received a call to say they were 30 minutes away. The small sofa was reasonably priced, is of nice quality and I wouldn’t hesitate to buy from Furniture123 again. Thank you.”

Helpful Report

Posted 5 years ago

“Ordered a bed and mattress from them. Got an email saying the mattress had been dispatched but the bed hadn't. Checked on my account which just said both had been dispatched, but there was no tracking info. After a week i got a text from delivery company saying my order would arrive that day... no notice... just the bed turned up. Sent an email asking when the matress would arrive and decided to call them... guy on the said it would be there the following day... the email reply said it would be another week. Another week went by to sign of an email to say it had even been dispatched ... sent another email ... reply said it wpuld be another 2 weeks. Following day gef a text from the delivery company saying it would be there that day, between 10 and 2pm. 2pm came and went... no sign of it... eventuallly shows up at 5pm as im on the phone trying to cancel the order.... 2 bit company who USe an even worse delivery firm XDP”

Helpful Report

Posted 5 years ago

“The order TV stand with intergrated electric fire came so quick . Now standing In my lounge , looks FAB. So warm and cosy . Even has a remote control. Very handy! Need patience when putting together, truly love it. So will anybody who buys one. Very clever idea! Who ever dreamed it up.”

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Posted 5 years ago

“The service and delivery were very good. The sofa itself looks beautiful and looks exactly the same as online. I'm disappointed with the quality however. That said, and given the price of similar sofas elsewhere, I decided to keep it.”

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Posted 5 years ago

“Excellent service nice company delivery on time and my chair is beautiful”

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Posted 5 years ago

“The sofa itself is lovely. But after waiting for over a month for delivery, I was disappointed, to say the least, that it arrived without the legs. So I'm now stuck with a sofa that I can't sit on as it isn't elevated off the ground. Customer service response was slow, and unhelpful to the extent that allow other colours of the exact same model sofa are in stock, which have the exact same legs, we can't receive those and we have to wait weeks for the same colour sofa to come back in stock to receive those legs? Don't get the logic there. After spending over £600 for an incomplete product, I would expect at least deliver of the legs within a couple of days or a partial refund - but I didn't even get an apology.”

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Posted 5 years ago

“Advised about delay but arrived on new date. Looks great just as pictured”

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Posted 5 years ago

“Easy to use website, fab product, great price and awesome speedy delivery. What's not to love! And my bedroom now has the boutique hotel look I've always wanted. V happy customer!”

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Posted 5 years ago

“Ordered the bed and it arrived within 24 hours - excellent bed that my daughter loves. Was emailed and texted to let me know delivery was imminent, delivery driver friendly too. Would recommend them.”

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Posted 5 years ago

“Excellent service and the product is great- looks exactly like the picture and is very high quality.”

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Posted 5 years ago

“not impressed delay in delivery despite being told item on its way...........30 mins later told it would be delayed by six weeks .Had to chase delivery charges and still waiting for refund”

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Posted 5 years ago

“Excellent products and speedy delivery service”

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Posted 5 years ago

“Really pleased with my nest of 2 tables. Just waiting for the TV unit to complete my new furniture. First new furniture I've bought for years. Good quality and price. Delivery times have all been great.”

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Posted 5 years ago

“Super Quick delivery, table had a few imperfections, scratches and indents on top. Was a bit cheap quality but I guess that’s what’s expected for the price. Overall looks good”

Furniture 123 4 star review on 8th December 2020

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Posted 5 years ago

“Gorgeous chairs!!! Delivery was super fast 😊”

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Posted 5 years ago

“Great sofa, great prices and fantastic delivery — fast with excellent customer service.”

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Posted 5 years ago

“Very prompt arrival and I'm very happy with my new table. Looks smart and very accurate to website picture. No instructions, but straight forward to assemble legs.”

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Posted 5 years ago

“Super quick delivery, lovely item and a good price. Very impressed would recommend this company.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,988 reviews