Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m so happy with my daughters bed the material is beautiful looks very expensive and very easy to put up.”

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Posted 4 years ago

“Quick delivery and quality product . Better than competition on both counts.”

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Posted 4 years ago

“Ordering was easy, delivery was very speedy, packaging was superb, item ordered was as described so all in all very good service and would use the company again”

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Posted 4 years ago

“Fantastic service, ordered late afternoon Friday and arrived promptly at promised time Sunday morning. Great product, exactly as described, would highly recommend.”

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Posted 4 years ago

“Great service great value most of all great quality too”

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Posted 4 years ago

“Our electric fire place was delivered in days from making the purchase. Well packaged and a quality product.”

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Posted 4 years ago

“Beautiful quality product at a good price, incredible delivery speed. Customer services were great on the phone when I had a query. Delivery men were polite and friendly.”

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Posted 4 years ago

“Very good customer service. Very helpful on the phone. Will use company again”

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Posted 4 years ago

“All good, quick delivery and beautiful sideboard.”

Furniture 123 5 star review on 5th December 2020

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Posted 4 years ago

“The bed was delivered 3 days early which was a huge bonus and the actual bed quality is amazing at a great price. Very happy”

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Posted 4 years ago

“Speedy service delivery men very friendly really pleased”

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Posted 4 years ago

“We have bought a few items now from furniture 123 and been delighted with every purchase. Our latest purchase was jade boutique table and Vida living chairs. Just perfect”

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Posted 4 years ago

“Great value for money, looks very effective and the many colour changes are lovely. The heat that also comes from it is fabulous and you can control the temperature. It looks beautiful and is aesthetically pleasing. I’m very pleased with it. Thank you”

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Posted 4 years ago

“Quick del on my bed and when my bar stools were not avail. On time they said straight away I would get my money back ASAP - quick replies”

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Posted 4 years ago

“Excellent ... really thrilled.”

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Posted 4 years ago

“Beautiful settees .... thrilled 😁”

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Posted 4 years ago

“Really pleased with the chairs we bought which were good value for money. They match our table perfectly. Now we have something comfortable to sit on for Christmas Day Lunch! I ordered them on the Friday night and they arrived by the Sunday morning. Super fast and efficient service.”

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Posted 4 years ago

“Easy to order. Delivered early but no problem. Really pleased with my table and chairs. Good value.”

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Posted 4 years ago

“My bar stools came a day earlier than expected but I didn’t mind as I was in to receive them luckily. I was a bit worried about ordering as it’s hard to tell what you’re buying over a screen but I’m so glad I purchased them! Stunning chairs that are so much better than the picture gives them justice for! I can’t stop staring at them! Got straight online and ordered the matching dining chairs which are being delivered next week! Thank you Furniture 123!”

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Posted 4 years ago

“Sent early really good product , could be a little trick to put together if you not used to doing this kind thing . I did not have enough washers apart small glitch well pleased”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews