Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sofa itself is lovely. But after waiting for over a month for delivery, I was disappointed, to say the least, that it arrived without the legs. So I'm now stuck with a sofa that I can't sit on as it isn't elevated off the ground. Customer service response was slow, and unhelpful to the extent that allow other colours of the exact same model sofa are in stock, which have the exact same legs, we can't receive those and we have to wait weeks for the same colour sofa to come back in stock to receive those legs? Don't get the logic there. After spending over £600 for an incomplete product, I would expect at least deliver of the legs within a couple of days or a partial refund - but I didn't even get an apology.”

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Posted 4 years ago

“Advised about delay but arrived on new date. Looks great just as pictured”

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Posted 4 years ago

“Easy to use website, fab product, great price and awesome speedy delivery. What's not to love! And my bedroom now has the boutique hotel look I've always wanted. V happy customer!”

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Posted 4 years ago

“Ordered the bed and it arrived within 24 hours - excellent bed that my daughter loves. Was emailed and texted to let me know delivery was imminent, delivery driver friendly too. Would recommend them.”

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Posted 4 years ago

“Excellent service and the product is great- looks exactly like the picture and is very high quality.”

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Posted 4 years ago

“not impressed delay in delivery despite being told item on its way...........30 mins later told it would be delayed by six weeks .Had to chase delivery charges and still waiting for refund”

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Posted 4 years ago

“Excellent products and speedy delivery service”

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Posted 4 years ago

“Really pleased with my nest of 2 tables. Just waiting for the TV unit to complete my new furniture. First new furniture I've bought for years. Good quality and price. Delivery times have all been great.”

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Posted 4 years ago

“Super Quick delivery, table had a few imperfections, scratches and indents on top. Was a bit cheap quality but I guess that’s what’s expected for the price. Overall looks good”

Furniture 123 4 star review on 8th December 2020

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Posted 4 years ago

“Gorgeous chairs!!! Delivery was super fast 😊”

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Posted 4 years ago

“Great sofa, great prices and fantastic delivery — fast with excellent customer service.”

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Posted 4 years ago

“Very prompt arrival and I'm very happy with my new table. Looks smart and very accurate to website picture. No instructions, but straight forward to assemble legs.”

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Posted 4 years ago

“Super quick delivery, lovely item and a good price. Very impressed would recommend this company.”

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Posted 4 years ago

“Great service.Speedy delivery and quality furniture.”

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Posted 4 years ago

“Great product and delivery, would definitely recommend and use again - thank you 🙏”

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Posted 4 years ago

“Amazing quick delivery and quality product!”

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Posted 4 years ago

“Excellent service, fast delivery and good quality product, will definitely buy from them again”

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Posted 4 years ago

“Great customer service...fab price....prompt delivery. Really pleased will shop again.”

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Posted 4 years ago

“A brilliant company to deal with they despatched my order promptly and kept me notified throughout”

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Posted 4 years ago

“Great service, came within 4 days of ordering! Good quality sofa which is excellent value. Highly recommended!”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews