Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my table and chairs, good price, super fast delivery, the delivery men were brilliant and checked everything was there,so easy to build only had to put legs on everything.”

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Posted 5 years ago

“Delivered as per request Lovely bed Super happy”

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Posted 5 years ago

“Table as described well made well packaged arrived on time”

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Posted 5 years ago

“Fantastic service from start to finish. I had been badly let down by swoon for furniture I had ordered in September which was suppose to be arriving end of October then I received an email to say would be December then late last Friday night I received an email to say it now wouldn’t be until April. Our house had been flooded and I was gutted that now my furniture wasn’t arriving as in my head it was all going to be sorted by Christmas! I started looking for other companies and found yours that said some of the furniture would be with me by Monday! I obviously didn’t believe it but oh my goodness what a pleasure to do business with you. Great communication and customer service , delivery on time and next day and lovely guys. I opted for a day later in the week On my day of from work! Thank you thank you thank you! Not all furniture websites are the same as you! You have restored my faith in internet ordering! I will definitely be back !”

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Posted 5 years ago

“Good price, quick delivery. Nice easy transaction from order to delivery.”

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Posted 5 years ago

“Very impressed, process from start to finish was excellent. Would definitely recommend to others. In fact I have ordered again.”

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Posted 5 years ago

“Great service from start to finish bed arrived on time and was carried in by 2 friendly guys who placed it where I wanted it and opened it all up for me to check it was perfect easy to put together and is strong very pleased highly recommended”

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Posted 5 years ago

“I was really impressed. The furniture was lovely and the delivery perfect. I was kept informed of where the delivery was and when it would be delivered. Excellent service. Thank you.”

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Posted 5 years ago

“Well made sofa, excellent price. I cannot fault the service either, delivered on time, great communication. Would thoroughly recommend 😄”

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Posted 5 years ago

“Third time I’ve used furniture 123. Good quality furniture for a bargain price, & fantastic delivery service with a timed slot. Can not fault customer service either. Recommended highly.”

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Posted 5 years ago

“Excellent quality of the table and chairs very good delivery by DPD giving a time slot excellent.”

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Posted 5 years ago

“Extremely satisfying prompt delivery of a nest of tables that were very well packaged and damage free, received 3 days from date of ordering. This is the second time that I've used Furniture 123 and would definitely use them again.”

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Posted 5 years ago

“Good quality fast delivery brill Thankyou”

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Posted 5 years ago

“Quick delivery. Great quality. Love my new bed.”

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Posted 5 years ago

“Very pleased with the whole experience. The website was easy to use with lots of choice, I could pick what day I wanted my daughter’s bed to be delivered, I was kept updated, the delivery men were very pleasant and helpful, the bed was packaged extremely well, and the bed / mattresses were good quality and my husband was able to construct it quickly and easily. Will be returning to this website again when needing furniture in the future.”

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Posted 5 years ago

“Such an easy shopping experience. Bed was of great quality, flat pack as expected. Competitive pricing. Next day delivery And very friendly helpful delivery staff... 100% recommend!”

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Posted 5 years ago

“Very satisfied with the customer service and delivery and the bed only took 1.5 hours to build, record time I think”

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Posted 5 years ago

“Absolutely love the chair. Arrived really quickly and really easy to put together. I was worried as it is quite expensive but definitely worth the money.”

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Posted 5 years ago

“It was a Christmas gift for my son and he is very pleased with it as it was what he wanted.”

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Posted 5 years ago

“Really chuffed with my new ottoman. The quality and price were beyond my expectations. Also, it was delivered within 48 hours of order. Fantastic.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews