Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with new bed, a little tricky to assemble but instructions were very detailed.”

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Posted 4 years ago

“Really happy with my purchase, great service and quick delivery. The table and chairs were easy to put together. I would definitely recommend Furniture 123”

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Posted 4 years ago

“Well made and sturdy bed. Looks very nice. Would recommend that there should be a way to stabilise the bed with a brake or something though as it can move sideways. Was disappointed that package opened in transit but got in touch with them and was assured they would help if anything was missing. Thankfully nothing was missing.”

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Posted 4 years ago

“Excellent customer service. Very helpful and quick to answer any questions and respond to queries. Product is excellent value for money.”

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Posted 4 years ago

“first purchase from furniture123 and what a great purchase it was , well built piece of furniture well i did build it but design great a certain swedish company should follow suit 1 problem a little more detail on the drawings how to stop the drawers from coming out but other than that 5 star product”

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Posted 4 years ago

“Delighted with my table and chairs also with the service 😊”

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Posted 4 years ago

“I have bought a few pieces of high gloss furniture from 123 and they don’t disappoint. Very well made and extremely sturdy.”

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Posted 4 years ago

“Great service loved that l could collect it and they were super helpful at Elland”

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Posted 4 years ago

“Disappointing”

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Posted 4 years ago

“There was a wait for delivery, was kept updated as the order progressed. Ordered the Hamilton pine drawer, Happy with my purchase as looks good and is good quality.”

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Posted 4 years ago

“Wardrobe as described, quality pretty good, delivery’ excellent. All in all very pleased.”

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Posted 4 years ago

“Good quality, didn’t wait long, price reasonable and website easy to use. Arrived (boxed a little damaged which was disappointing however packaging inside protected item well) with clear instructions on how to build. I would recommend buying from this company, it’s a thumbs up from me.”

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Posted 4 years ago

“Packages delivered intact and placed exactly where requested by delivery personnel”

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Posted 4 years ago

“Very good furniture I purchased mirror pedestals which I am over the moon with . Excellent service and delivery . Would purchase again from them .”

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Posted 4 years ago

“Excellent quality furniture and good delivery service would purchase again from furniture 123 .”

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Posted 4 years ago

“This order was excellent, the service was prompt and the delivery driver kept me updated on a time slot , no complaints here just a big Thank You for an Amazing service and great product”

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Posted 4 years ago

“Even better than we ever expected!, Exactly as shown & advertised, exceptional quality, & efficient professional fast delivery”

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Posted 4 years ago

“Ordered an ottoman online and it was delivered promptly, well packaged and in excellent condition.”

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Posted 4 years ago

“Very quick delivery and good quality for the price”

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Posted 4 years ago

“Ordered a product from Furniture 123, Alphason Element EMT2500XL. which looked in stock as had a buy now. They took the money immediately, then, few days before delivery due, informed me it wasn't coming - which they are not allowed to do - get them in big trouble from Merchant Bank they use and trading standards. I asked for a refund immediately and it took over two weeks - I had to call again. In the meantime, I found the product on Appliances direct, where it said in stock at xxx branch. Went through the same process and it turns out they are the same company showing items for sale and in stock even though they are not. All the same delay emails happened again - I had to ask for a refund again and the guy asked why I had made two orders - this is now I knew they are same company with different sites. They get a one star for actually giving me my money back on both orders. But they are taking money for things that are not in stock and that is dishonest.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews