Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delievery was excellent and on time. The bed was ordered for my daughter and she is so pleased with it..A*”

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Posted 4 years ago

“Fantastic solid furniture. Delivery took longer than I would have liked. Price was good.”

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Posted 4 years ago

“Delivered a bed... without the mattress. Multiple phone calls, emails to no avail. I have a useless bed, an upset child and hours of my time wasted chasing it- oh and the money it cost!! Still no mattress after 4 days of chasing. Absolutely useless company. Avoid at all costs.”

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Posted 4 years ago

“Thank you bedroom furniture is lovely , easy to assemble and looks marvellous .”

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Posted 4 years ago

“quick delivery really good quality will defo be buying more!!”

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Posted 4 years ago

“What more can I say, they were the best price for the item I wanted. Delivery was cheaper than other sites I considered using and the delivery was quick. Item arrived in good working order. Job well done.”

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Posted 4 years ago

“Excellent service and product arrived exactly on time. Lovely product”

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Posted 4 years ago

“Lovely settee just a shame the communication was terrible, had delivery date changed six times and took four months to come!!!”

Furniture 123 1 star review on 11th October 2020

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Posted 4 years ago

“Fast efficient delivery , had to pay to choose but very few other companies gave you the option . Sofas beautiful! Didn’t really want a sofa bed but no 3 seater that wasn’t one.So can’t really comment on bed as haven’t tried . Price middle of road but being available immediately was worth the extra .”

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Posted 4 years ago

“Excellent product if a little delayed. However my armchair was perfect in colour which can be a problem buying in the internet.”

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Posted 4 years ago

“Very pleased with my armchair! Speedy delivery! The velvet not as luxurious as I had hoped for but still looks lovely.”

Furniture 123 4 star review on 11th October 2020

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Posted 4 years ago

“Next day delivery. Impressed with the quality. And already arrived built. Great sofa , so many compliments on it already”

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Posted 4 years ago

“Well packaged, delivery date kept informed. Great fire for the price.”

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Posted 4 years ago

“Lovely armchair, fast delivery.”

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Posted 4 years ago

“I was surprised that this arrived so quickly as when I went to check out the date given was 3 weeks away but then I was notified that it was being delivered that week. Very happy with the unit for the price. We do have an apprentice joiner in the family so he put it together and it is well built and looks great. In my son's lounge as he wanted something that would fit a new sound bar that is in order and his PS 5 - also had the benefit of plenty of storage.”

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Posted 4 years ago

“Good price and quick delivery”

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Posted 4 years ago

“Item as described thank you.”

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Posted 4 years ago

“Delivery of Payton beige velvet 3 and 2 seater sofas within the week. Well packaged and look v luxurious. Delivery men polite but be aware cannot come indoors due to Coronavirus restrictions.”

Furniture 123 5 star review on 10th October 2020

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Posted 4 years ago

“Great bed easy to set up daughter loves it,great price too”

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Posted 4 years ago

“The product has arrived as per plan. The product is of very good quality, delivered well packed.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews