Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with the products. Packages delivered as described”

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Posted 4 years ago

“i bought a 2 seater sofa and i really love the high quality of it i am so happy with this website thanks and the delivery was so quick within 4 days”

Furniture 123 5 star review on 9th October 2020

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Posted 4 years ago

“I've had a lovely table and chairs from furniture 123 so I decided to use them again for my bedroom furniture fab and they are not that dear for the quality you get highly recommended”

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Posted 4 years ago

“Great customer services. Brilliant quality. Highly recommended”

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Posted 4 years ago

“Good quality. Would recommend”

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Posted 4 years ago

“I was very happy with my tables and what I really liked was the time slot they give is one hour so no hanging about all day waiting for the delivery”

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Posted 4 years ago

“Brilliant product that was much cheaper than elsewhere. Lovely quality and brilliant, super fast delivery. Highly recommended.”

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Posted 4 years ago

“Lovely piece of furniture I managed to put together myself. Seen it for twice the price in a well-known store catalogue. It's sturdy & stylish...my only criticism is that the underside of the table top was not pre-drilled, so it took a lot of thinking, measuring & line drawing before I was certain it was going in the right place. I paid for next day delivery & that was to a time slot, which is ideal. All in all, extremely pleased with my purchase.”

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Posted 4 years ago

“Delivery was quick. Item was as described and had no issues.”

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Posted 4 years ago

“Delivered on the day they said well packed very pleased with item and company”

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Posted 4 years ago

“Really happy with my order, website very easy to use and order timeframe requested was spot on! Very happy with my office chair, i put together in minutes - it is stylish and comfortable, perfect for my needs! Exactly as described, thank you...”

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Posted 4 years ago

“over the moon with the ottoman bed great space and easy to put together, highly recommend this bed and the company.”

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Posted 4 years ago

“Over the moon with our new ottoman bed it goes beautifully with the new Dorma Maiya bedding, I cannot believe the ottoman space, the bed took a while to put together but it all fitted together well, I would recommend this bed it is worth every penny.”

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Posted 4 years ago

“Great coffee table. Great service Fast and efficient”

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Posted 4 years ago

“GOOD QUALITY PRODUCT”

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Posted 4 years ago

“Great service, start to finish. Kept up to date with delivery and eta was really helpful. Called 15 mins before. Our bed arrived well packaged and with good instructions. The bed is lovely and really completes our bedroom! Would recommend and use again.”

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Posted 4 years ago

“GREAT SOFA .AND GREAT DELVIERY GUYS”

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Posted 4 years ago

“Very quick delivery , love the colour of my ottoman very solid piece of furniture .”

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Posted 4 years ago

“Delivery was really quick my bed a lovely and comfortable bed love it”

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Posted 4 years ago

“We ordered our daughters first ‘big girl bed’ and have been delighted with it. All items delivered on time and the instructions were excellent. We put it together with her, encouraging her to count out the bolts and screws for us, even putting in a few parts herself. She loves using the slide and had made her own den under the mid sleeper. Would buy from here again and would recommend this bed.”

Furniture 123 5 star review on 8th October 2020

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews