Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and very happy with purchase. Kept informed of delivery times.”

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Posted 4 years ago

“Easy ordering process and well informed delivery. Extremely pleased with our new fire. Would definitely recommend - thank you.”

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Posted 4 years ago

“Great product, fantastic service and delivery”

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Posted 4 years ago

“Ordered 2 items on next day delivery, Desk arrived next day via white van courier, all good. Bed arrived 2 days late with the most awful courier service. Door step delivery, wedged it in the open door and left. Rude delivery men who said due to COVID will not enter properties!! I offered them clean surgical masks, but they just walked off. Avoid deliveries by ARROW couriers. We are not in a COVID high risk area....... Took 2 men to carry to doorstep, yet they think it's perfectly acceptable to leave wedged in doorway for a women to haul upstairs 😡”

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Posted 4 years ago

“Everything from ordering to delivery went smooth and was kept up to date on my shipment and to top it off the lads who delivered were happy and friendly so all good.”

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Posted 4 years ago

“To whom did you deliver our order, because we certainly have not received it? Maybe you should ask for a review after having satisfactorily completed the order. Mel.”

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Posted 4 years ago

“Honestly I cannot praise you guys enough! My sofa & sofa bed look like they cost twice as much and were delivered a mere 26 hours after I had placed the order! The delivery guys rang in advance and were awesome! I then ordered a butterfly table from you and that was here in a speedy fashion & again the quality is LUSH! Thankyou for making my home a dream home!”

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Posted 4 years ago

“TAKE MY WORD FOR THIS DO NOT BUY OF THIS COMPANY!!!! I LIVE IN DONCASTER AND THERE IN HUDDERSFIELD AND IT WAS GONNA TAKE THEM 2 WHOLE MONTHS TO DELIVER A CHAIR TO MY ADDRESS!!! THATS NOT A GOOD COMPANY!!!! PLEASE SAVE YOUR MONEY N GO ELSE WHERE BY FAR THE WORST COMPANY EVER TO COME ACROSS!!!!!! THIS WAS PRDERED ON THE 28/09/2020 AND THERE SAYING IT WILL BE DELIVERED ON THE 26/11/2020”

Furniture 123 1 star review on 6th October 2020

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Posted 4 years ago

“Good product. Great price Delivered as promised.”

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Posted 4 years ago

“I was happy with the mattress bought recently, it was as described in the ad. I have priced few other items from this website.”

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Posted 4 years ago

“good customer service ,and freindly delivery ,really pleased with my fire ,would not hesitate to shop with you again thankyou”

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Posted 4 years ago

“Good quality ,reliable value for money and was delivered on time .Iwas very satisfied.”

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Posted 4 years ago

“Ordered a new electric fire. Told me when it would come. Arrived as they said, well packed, secure, and was as had been described in their web information”

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Posted 4 years ago

“Excellent buy, service and delivery, will certainly use again.”

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Posted 4 years ago

“Only for the fact we had very specific dimensions to work with on both children’s rooms, we would NOT have ordered from furniture 123. We had issues with the delivery back in 2017 and again this time around this year – nothing has changed. The order was placed on 16/05/2020. It was continually pushed back, again and again. This was supposedly due to a supply delay from the manufacturers, however one of these items are no longer provided on the website. What has irked us the most is that there was NEVER any kind of personalised email or contact in a way of explanation or apology. Quite happy to take your money, but not prepared to get onto the phone/email to try and mediate a solution, offer a discount, alternative delivery arrangements etc. Nothing. Just an automated “your delivery date has changed” email. Utterly shocking customer service. Our child was having sleeping issues and needed to transfer from a cot bed to a single bed. He unnecessarily had months of sleeping on a mattress that was not suitable for his age or needs, and as stated, due to the size of the room, unfortunately furniture 123 was the only supplier to meet our needs. Would I order from them again? Absolutely only as a last-ditch resort. Quality? Just ok, doesn’t really reflect the price of what you paid, especially for the rough finishes on some of the cut wood. If any management is reading this take heed and rethink your procedures for dealing with customers and delays, because the lack of care we received was utterly abysmal - queries resolved in "under an hour" - not in our case.”

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Posted 4 years ago

“Really good customer service with prompt and accurate info. The goods were packaged really well”

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Posted 4 years ago

“Delivered within the time slot, well packaged. Just a long wait from ordering to delivery but in these strange times could understand.”

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Posted 4 years ago

“My units are amazing, so worth the money. They were packaged very well amd the delivery guys were great.”

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Posted 4 years ago

“Beautiful furniture. It was mirrored but very safely packed. Only delay in time delivered otherwise worth the wait!”

Furniture 123 4 star review on 5th October 2020

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Posted 4 years ago

“Everything was brilliant.... thank you!!”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews