Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery. Good quality piece of furniture, which has solved my shoe storage issue.”

Helpful Report

Posted 4 years ago

“Over the moon with my purchases. Prices were much lower than many other companies for exactly the same product, delivery was very prompt and communication throughout perfect. Was rung to book in delivery, texted in the morning with ETA and arrived when promised. Faultless and cannot recommend enough!”

Helpful Report

Posted 4 years ago

“Yea great product took a while to build it but it is worth every penny good for all your tech gadget like tv and soundbars and your consoles”

Helpful Report

Posted 4 years ago

“Great sofa, great price. Just like the photo and great that you don’t have to wait 12 - 20 weeks!”

Furniture 123 5 star review on 2nd October 2020

Helpful Report

Posted 4 years ago

“After your website stated “item in stock” 2 months ago I’m still waiting for the tv cabinet. Problem with suppliers I’m told!!! How can there be a problem when you supposedly have it in stock. Also had a days leave from work on the scheduled delivery date and was never informed it wasn’t arriving until I chased it up. Totally poor service with no thought for your customers”

Helpful Report

Posted 4 years ago

“Still awaiting my delivery of my item for yourself”

Helpful Report

Posted 4 years ago

“Product as described Delivery on time Delivery drivers helpful Good packaging”

Helpful Report

Posted 4 years ago

“Great bed easy to put together fast delivery perfect?”

Helpful Report

Posted 4 years ago

“Lovely item. Delivered promptly. Excellent service. Would definitely recommend.”

Helpful Report

Posted 4 years ago

“This sofa is excellent value, really comfy and looks amazing. The only problem was I couldn’t screw the legs on properly. The screws just wouldn’t go into the holes.”

Furniture 123 4 star review on 2nd October 2020

Helpful Report

Posted 4 years ago

“Thank you. everything went to plan, pleased with the product and delivery spot on.”

Helpful Report

Posted 4 years ago

“The quickest and easiest furniture delivery I have ever experienced! The bedside tables match the photos on the website, and the measurements provided are accurate. They complete my guest room!”

Helpful Report

Posted 4 years ago

“Easy to order had no problems with delivery x very happy with my purchase thanks furniture 123 will definitely use you in future”

Helpful Report

Posted 4 years ago

“Five start service and the furniture is great quality and exceeded expectations!! Love it!!!”

Helpful Report

Posted 4 years ago

“Thank you again for your brilliant service,my parcel arrived on time,from the moment of placing my order it was excellent. On a personal note I will always purchase from this company.”

Helpful Report

Posted 4 years ago

“As before, very good service in that items arrived within a few days. The items look good but disappointed the quality this time and felt they were overpriced”

Helpful Report

Posted 4 years ago

“Arrived on day and when driver called to say it would. Unit was easy to build as all parks clearly labelled, hinges etc in separate bags. Will use 123 again”

Helpful Report

Posted 4 years ago

“Really quick delivery and very nice sofa, Would definitely recommend and use again.”

Helpful Report

Posted 4 years ago

“Absolutely love this bed so pleased with it colour and quality so good looks more expensive would definitely recommend”

Furniture 123 5 star review on 1st October 2020

Helpful Report

Posted 4 years ago

“Quick delivery, however I wanted to cancel my delivery and choose a different payment option but no one was answering from customer service and I emailed several times. I finally received an email 3 days after the delivery which was too late.”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews