Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,962 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy with the mattress bought recently, it was as described in the ad. I have priced few other items from this website.”

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Posted 5 years ago

“good customer service ,and freindly delivery ,really pleased with my fire ,would not hesitate to shop with you again thankyou”

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Posted 5 years ago

“Good quality ,reliable value for money and was delivered on time .Iwas very satisfied.”

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Posted 5 years ago

“Ordered a new electric fire. Told me when it would come. Arrived as they said, well packed, secure, and was as had been described in their web information”

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Posted 5 years ago

“Excellent buy, service and delivery, will certainly use again.”

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Posted 5 years ago

“Only for the fact we had very specific dimensions to work with on both children’s rooms, we would NOT have ordered from furniture 123. We had issues with the delivery back in 2017 and again this time around this year – nothing has changed. The order was placed on 16/05/2020. It was continually pushed back, again and again. This was supposedly due to a supply delay from the manufacturers, however one of these items are no longer provided on the website. What has irked us the most is that there was NEVER any kind of personalised email or contact in a way of explanation or apology. Quite happy to take your money, but not prepared to get onto the phone/email to try and mediate a solution, offer a discount, alternative delivery arrangements etc. Nothing. Just an automated “your delivery date has changed” email. Utterly shocking customer service. Our child was having sleeping issues and needed to transfer from a cot bed to a single bed. He unnecessarily had months of sleeping on a mattress that was not suitable for his age or needs, and as stated, due to the size of the room, unfortunately furniture 123 was the only supplier to meet our needs. Would I order from them again? Absolutely only as a last-ditch resort. Quality? Just ok, doesn’t really reflect the price of what you paid, especially for the rough finishes on some of the cut wood. If any management is reading this take heed and rethink your procedures for dealing with customers and delays, because the lack of care we received was utterly abysmal - queries resolved in "under an hour" - not in our case.”

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Posted 5 years ago

“Really good customer service with prompt and accurate info. The goods were packaged really well”

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Posted 5 years ago

“Delivered within the time slot, well packaged. Just a long wait from ordering to delivery but in these strange times could understand.”

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Posted 5 years ago

“My units are amazing, so worth the money. They were packaged very well amd the delivery guys were great.”

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Posted 5 years ago

“Beautiful furniture. It was mirrored but very safely packed. Only delay in time delivered otherwise worth the wait!”

Furniture 123 4 star review on 5th October 2020

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Posted 5 years ago

“Everything was brilliant.... thank you!!”

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Posted 5 years ago

“Ordered a new bath shower head it is very stylish I am impressed with the product. Placed my order on Sunday and it arrived the next day.”

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Posted 5 years ago

“Amazingly quick service, good advisory email support along The way. Table perfect and v easy to assemble”

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Posted 5 years ago

“Beautiful chairs and very comfortable”

Furniture 123 5 star review on 5th October 2020

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Posted 5 years ago

“Excellent service and delivery. Well wrapped. Good quality and easy to assemble.”

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Posted 5 years ago

“Love the dressing table - super speedy delivery, came within a few days!”

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Posted 5 years ago

“Amazingly quick delivery with clear texts about the arrival timing. Good instructions and not too bad to build. There were some scuffs on the paintwork in visible places so this is what stops me from giving 5 stars.”

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Posted 5 years ago

“I’m absolutely delighted with my purchase ... delivered within a day although I didn’t pay anything extra . I will definitely be buying from Furniture 123 again .... excellent service excellent value for money . Thank you”

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Posted 5 years ago

“Excellent buy, service and delivery, will certainly use again.”

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Posted 5 years ago

“How can you review something that’s 4 weeks away before it’s delivered”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,962 reviews