Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a new bath shower head it is very stylish I am impressed with the product. Placed my order on Sunday and it arrived the next day.”

Helpful Report

Posted 4 years ago

“Amazingly quick service, good advisory email support along The way. Table perfect and v easy to assemble”

Helpful Report

Posted 4 years ago

“Beautiful chairs and very comfortable”

Furniture 123 5 star review on 5th October 2020

Helpful Report

Posted 4 years ago

“Excellent service and delivery. Well wrapped. Good quality and easy to assemble.”

Helpful Report

Posted 4 years ago

“Love the dressing table - super speedy delivery, came within a few days!”

Helpful Report

Posted 4 years ago

“Amazingly quick delivery with clear texts about the arrival timing. Good instructions and not too bad to build. There were some scuffs on the paintwork in visible places so this is what stops me from giving 5 stars.”

Helpful Report

Posted 4 years ago

“I’m absolutely delighted with my purchase ... delivered within a day although I didn’t pay anything extra . I will definitely be buying from Furniture 123 again .... excellent service excellent value for money . Thank you”

Helpful Report

Posted 4 years ago

“Excellent buy, service and delivery, will certainly use again.”

Helpful Report

Posted 4 years ago

“How can you review something that’s 4 weeks away before it’s delivered”

Helpful Report

Posted 4 years ago

“This bunk bed is excellent value for money. It does take a little longer to put together than the instructions suggest. To took us 4 hours. A very well made and sturdy bed. Delivered in good time too. I recommend and would buy from this company again.”

Helpful Report

Posted 4 years ago

“top quality furniture at reasonable prices along with faultless service and delivery”

Helpful Report

Posted 4 years ago

“Quick response for order lovely quality of product. Although the delivery was much later than first thought but you have redeemed this totally not your fault”

Helpful Report

Posted 4 years ago

“Delivered when it was meant to be, on time. Delivery price was good for a larger item! The desk itself is absolutely lovely, to the extent we are considering purchasing another!”

Helpful Report

Posted 4 years ago

“Was exactly what I ordered... was delivered within the time frame.. delivery guys great insisted on removing shoes & off loaded old sofas to one of their girlfriends”

Helpful Report

Posted 4 years ago

“Friendly, efficient and everything as agreed. Great selection, great prices and Super fast delivery.”

Helpful Report

Posted 4 years ago

“Excellent service. Hall table I purchased was received the next day using the “named date” option and is very good quality. Was packed extremely well so no damage. Very pleased with purchase.”

Helpful Report

Posted 4 years ago

“Quick delivery and quality furniture”

Helpful Report

Posted 4 years ago

“Excellent quality for the money. Great communication when it was coming and out for delivery. No issues at all”

Helpful Report

Posted 4 years ago

“So impressed. I’ve never bought from Furniture 123 before but I’d definitely buy from them again. Speedy delivery, furniture was really well packaged and easy to assemble. Highly recommend.”

Helpful Report

Posted 4 years ago

“My order was delivered late but it was definitely worth the wait. The team were also really nice when I called to find out where my order was. Seemed like an issue with their courier and not them”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews