Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good communication, beautiful piece of furniture, very happy with it, we couldn’t find anything like it in shops, it’s exactly what we were after. The only thing I would say is that the website was showing earliest delivery 31st December (3 months time) which could have deterred us from placing the order however we received the goods within 3 days!”

Furniture 123 5 star review on 8th October 2020

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Posted 4 years ago

“Yes very pleased and quick delivery gave us a time slot very fast and very afficiant”

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Posted 4 years ago

“Not received my mirror”

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Posted 4 years ago

“Efficient service”

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Posted 4 years ago

“Well made. Quick delivery, can't really fault anything.”

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Posted 4 years ago

“brilliant service”

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Posted 4 years ago

“Sofa is amazing I love it”

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Posted 4 years ago

“Very Happy to use this company again. I ordered a bedside table with crystal handle and it arrived perfectly and well package on the day they said it would. I've already passed on their details to a friend who wants to purchase the same item.”

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Posted 4 years ago

“. They didn't deliver, they didn't get in touch for 3 weeks I then chased them and I was told it might be able in another month but I could get a refund, i then replied. Heard nothing. Still no product. still no response. Do not use.”

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Posted 4 years ago

“Fantastic service from start to finish and delivered within 1 day from order!!! outstanding :-) the bed and ottoman are stunning”

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Posted 4 years ago

“I ordered 3 chest of drawers. The quality of the wood was good and the chest of drawers are very solid. The drawers are good in depth and width so can hold a good amount of clothes. Can not fault the furniture, great price and quality. The furniture got delivered undamaged and with quick delivery. The delivery drivers were very friendly and helpful.”

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Posted 4 years ago

“We recently purchased two items, a large grey oak Adeline TV stand and matching nest of tables, both items are as described and of excellent quality, delivery was bang on schedule and after speaking to customer services to change the date at my request everything went as expected. Overall this was a great customer service experience from start to finish, will buy again.”

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Posted 4 years ago

“Good quick service and quality item. Would use this company again.”

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Posted 4 years ago

“Fire looks great but not had it fitted yet. The control was damaged when we opened it but customer service was excellent. I called on Wednesday and received replacement control the following day. Excellent service”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“Furniture arrived Ok - no problem. I put it together with my 16 year old grandson, who is new to self assembly. Once he got the hang of the instructions, it took sometime, but we put it together with no problems and did the second chest of drawers the following day. Very pleased = they look great,”

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Posted 4 years ago

“Speedy delivery, sofa arrived damaged, however customer services dealt with this promptly. Couldn't be happier with my sofas thank you!”

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Posted 4 years ago

“Easy to order on the website, good communication and delivered on time. Great quality of the table and chairs, very happy customer!!”

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Posted 4 years ago

“Very fast delivery and the product seems good quality. Very happy”

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Posted 4 years ago

“Very happy with the service I received”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews