Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great bed. Good communication about delivery date and friendly delivery drivers. It took longer than expected to make but a great, solid bed.”

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Posted 4 years ago

“Excellent service Quick response and delivery on time definitely use again 👍”

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Posted 4 years ago

“Really happy with my cabinet, it looks much more expensive than it was. Solid and well made and i only had to fix the legs. Very good value. Arrived very quickly so apart from the grumpy delivery driver all good.”

Furniture 123 4 star review on 1st October 2020

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Posted 4 years ago

“Item was delivered three days after the due date and clearly isn’t oak! It’s a wafer thin, paper-like coating and looks like it belongs in an MFI catalogue. Really unhappy with this item but it was needed and already late. The one star is for the delivery drivers who were very friendly...... The item is very expensive for the quality.”

Furniture 123 1 star review on 1st October 2020

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Posted 4 years ago

“Very pleased ideal size for small area well made easy to assemble would recommend.”

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Posted 4 years ago

“We bought a small dinning table for our caravan. Ordering was really easy and it was delivered the very next day. Good quality table and will definatly use again.”

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Posted 4 years ago

“They where a great company to deal with everything they offered and promised they did and the delivery service was one of the best I’ve used the lads where so good and polite which is great in these times will use them again”

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Posted 4 years ago

“Fabulous product and amazing value for money !! We are super impressed with our products and would recommend furniture123 to anyone .”

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Posted 4 years ago

“Good quality furniture Delivery was on date and time and the delivery men placed items just inside my door due to Covid restrictions. All small fixings were in separate bags so selection of the correct item as described was easy. My only downside was you need at least 3 hours plus to put together so dropped a star rating for this.”

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Posted 4 years ago

“Good delivery, 2 of us to put together instructions easy to follow and bed looks amazing. Would order again.”

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Posted 4 years ago

“The beds are fantastic, especially for the price, they look fantastic, I got them for both my 9 year old and 6 year old, they love them to pieces! They have slept so well on the new mattresses. In terms of building it took a while lol. Lots of pieces but they are all labelled and the instructions are easy to follow. So happy with these. Absolutely recommend.”

Furniture 123 5 star review on 1st October 2020

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Posted 4 years ago

“Great service. Kept up to date on progress regarding delivery. Had to make a couple of phone calls and staff where courteous and helpful. Inset electric fire fits in the space which is an added bonus!”

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Posted 4 years ago

“Furniture was superb quality, great value for money. It was well packaged. The delivery was prompt..can not fault at all would highly recommend and will definitely be buying from here again”

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Posted 4 years ago

“Took a little longer than expected to arrive But when a date was confirmed the Delivery was Smooth I love the chairs and bench There comfy and look really stylish but the table does mark easily Already a few scratches which from every day use is a bit of a nightmare to look clean as shows every finger mark Made I wouldn’t recommend the style of table If u have a house full of kids like myself”

Furniture 123 3 star review on 30th September 2020

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Posted 4 years ago

“Paid for next day delivery, perfect service kept updated throughout. Dining chairs are beautiful.”

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Posted 4 years ago

“Absolutely brilliant bunk beds were great the kids loved them and they was really easy to put up with easy instructions delivery drivers where great will definitely would use in the future:)”

Furniture 123 5 star review on 30th September 2020

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Posted 4 years ago

“Ordered and ottaman and was so pleased with product and service that I ordered a beautiful sofa which was in the sale and I`m absolutely delighted with ! I am now awaiting arrival of a double bed. I would highly recommend this company for quality , price and service.”

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Posted 4 years ago

“Lovely drawers stunning, arrived on date specified well packaged. Delivery men were polite and helpful would definitely recommend Furniture 123 to friends and family”

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Posted 4 years ago

“Had to wait for a little while for the desk to be in stock, but the company kept us up to date on the progress of our order. Once the desk arrived it was easy to construct and made of good quality materials. Very happy with our purchase!”

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Posted 4 years ago

“I ordered the Sky Bunk Bed. Lovely design - good space between the bunks, the steps and handles are so much nicer and safer than ladder steps. The shelf is a gorgeous addition that my girls love and makes the whole thing seem more light and open than I was expecting. Good quality materials and fittings, easy to follow instructions, delivered exactly on time, excellent price given the extra features. I’d never heard of the company before but risked it as the beds looked so nice and I’m super happy I did. 10/10 recommend.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews