Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,963 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and delivery during hard times.”

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Posted 5 years ago

“We ordered these bunk beds for my daughters. We r so pleased with them. We looked on various different sites and found these to be the best value. They arrived within two days of placing the order and my husband built them in 4 hours. The beds look great and the girls love the shelf which now has all their cuddly toys on!! Def would recommend these.”

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Posted 5 years ago

“From ordering to delivery, everything went smoothly. Built on my own, so took a bit of time but well worth the effort. My grandkids will love these.”

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Posted 5 years ago

“My coffee table arrived quickly, was easy to fix together. It was a good price too, thank you so much.”

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Posted 5 years ago

“Great service, item arrived on time.”

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Posted 5 years ago

“Came 10 days early,well packed,easy to assemble.good price.no instructions for maintanece ,visited web site couldn't find any,despite label said so.back of bench not properly sprayed.tried a photo but won't show it.it looks a bit like not grey.”

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Posted 5 years ago

“Good price and fairly easy assembly process.”

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Posted 5 years ago

“Excellent service, next day delivery and the furniture is fantastic quality. Very happy with the purchase.”

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Posted 5 years ago

“Very pleased with purchase and the quality of the pouffe. Delivery service quick and on time. Will use again for further purchases.”

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Posted 5 years ago

“Good sturdy chairs, well made and easy to build. Looks good with our kitchen table. Great delivery, ordered on a wednesday delivered thursday”

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Posted 5 years ago

“Arrived on time, as described”

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Posted 5 years ago

“Absolutely spot on the tv unit is awsome better then expected... it’s hard to find a good solid unit nowadays but this is perfect defo recommend”

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Posted 5 years ago

“Have ordered from here twice within 2 weeks, both times the delivery was fantastic & the products are really good quality. Very reasonable prices too. Not many places are delivering for at least a couple of weeks but this place is great offering next day delivery on some items, albeit you have to pay extra but I’m very happy with my experience and will be using this site again for sure.”

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Posted 5 years ago

“Ordered arrived next day, good quality item. Would highly recommend.”

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Posted 5 years ago

“Excellent product, excellent service... easy to assemble! Worth the price.”

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Posted 5 years ago

“I was looking for some outdoor furniture and during the chaos of covid-19 I was having no joy anywhere! I came across 123 furniture and noticed they were doing next day delivery, I was sceptical at first due to knowing how hard it was to get hold of elsewhere, but what can I say from ordering to delivery was outstanding! I was notified at every step even through the delivery. It arrived unscathed and no problem with the products at all. I would definitely order from them again without hesitation. Thank you.”

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Posted 5 years ago

“Everything was great. Wanted to order a bookcase I’d ordered 3 years ago. Was no longer stocked but a neat identical one was available. Price was good and delivery was quick and simple. Even with the current virus situation the delivery drivers where polite and friendly and on time.”

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Posted 5 years ago

“Good quality product. Quick delivery. No complaints at all! Thank you x”

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Posted 5 years ago

“I was sent a link to the site by a colleague who had been browsing. Having never heard of Furniture123 before, I was a bit sceptical but there were a couple of items in the sale I really liked. I read some of the reviews online which were very positive so I went ahead and placed an order for all 3 items totalling £400. I received my first dispatch email within 45 minutes (efficient!!) informing me part of my order was on its way and the remainder would ship out from a different warehouse soon. The following day (Friday) I received 2 items in perfect condition (good packaging for some delicate items) The third item arrived on the following Monday, again in perfect condition. I wouldn’t normally spend that amount on a website I didn’t know, but like I say, the positive reviews definitely were a deciding factor when making the purchase and the accurate email updates put to rest any concerns. All in all, I honestly can’t fault the service from beginning to end and the product was great value for money. Would highly recommend and I’ll definitely be using again. A*****”

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Posted 5 years ago

“mostly ok not as easy to assemble as i thought it would be. plus one leg was a fraction shorter than the rest but it is livable with”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,963 reviews