Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,991 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,991 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really bad customer service, I paid for next day delivery and they emailed me saying it would be there the next day.... 7 days later it finally turned up with no communication from them even though I sent emails asking daily. On the day it arrived they emailed to my messages saying it was delivered 7 days previous.... definitely wasn't! So disappointed as was so much more I wanted to order but it was a lot of money I spent with them I can't justify shopping again with them when my items may not turn up. They also took a deposit from me when I first ordered which was due to be refunded within 5 days... 7 days later it still hasn't been refunded so that is another battle I'm going to have with them!”

Helpful Report

Posted 5 years ago

“The nest of coffee tables were of high quality. The packaging was very sturdy and the delivery service and the driver were excellent.”

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Posted 5 years ago

“The product matched the advertise features exactly and was easy to assemble. The delivery cycle was very quick and the delivery company very helpful with good communication. Product value also very good”

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Posted 5 years ago

“Excellent product, easy to assemble, great value for money and quick and efficient delivery service. Really pleased Thank You. Would definitely recommend and use again.”

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Posted 5 years ago

“Very pleased with my items that I ordered which were good on time and quality and good value for what I paid.”

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Posted 5 years ago

“Garden furniture arrived on time. Very pleased easy to put together. Only problem, ive decided its too good for the garden so we are using it in the conservatory. On the hunt for some more. Well done 123”

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Posted 5 years ago

“very satisfied with the product easy to assemble although struggling to remove the plastic should be easy if they put mark in one end but other that perfectly fine😀”

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Posted 5 years ago

“Absolutely love these chairs. The quality is excellent and they are a good height at our dining table. I bought 6 and they were easy to assemble. A lot stronger than they looked. Also love the shading in the leather which breaks up the tan colour. Much more sociable than my old high backed chairs.”

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Posted 5 years ago

“Happy with how sturdy the bed is, it happily takes my weight when I'm trying to change the covers etc. Had an issue with the chest of drawers as one part was bowed, they sent me out the spare bit straight away. Customer service was good. Only a few flaws that make it less than perfect, some parts of the finish weren't great, and the holes weren't properly drilled. The tops that go on the footboard and headboard don't feel very secure. I did a lot of research to find the right bed and overall I am still happy with my decision and purchase.”

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Posted 5 years ago

“Beautiful low cost chairs easy to assemble and just match my oak table. Delivery was very promp and driver very helpful delivering them into my house while abiding by social distancing rules. Very happy with the product and service thank you”

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Posted 5 years ago

“This was the first time I have ever ordered from Furniture 123 and I was not disappointed. Customer services was excellent, the delivery was super fast (even during Covid-19 times!) and the sideboard was beautiful, great quality! I will absolutely be ordering from Furniture 123 again! Thank you!”

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Posted 5 years ago

“We had a great experience with the team here. I cannot fault anything, price was the best I could find, quality is great and the furniture is so comfortable. Delivery was very quick especially at this time when so many others are struggling to get stock out. Delivery person was great and friendly. Highly recommend”

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Posted 5 years ago

“Amazing service under theses current restrictions. Excellent quality of goods”

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Posted 5 years ago

“Great bed, very sturdy and instructions easy to follow (I bought 2!). Great communication over delivery too. FAB!! Will shop again. Thank you”

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Posted 5 years ago

“High gloss tv unit with storage. Good quality, food finish, easy to assemble. Delivered quickly.”

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Posted 5 years ago

“Looked at loads of different beds for my daughter. Looked for hours. Liked the look of this bed and the price was good too, compared to other beds I had seen on other websites. Ordered it and came quickly. Often can get it next day delivery. My husband put it up in about 2hrs, I sort of helped him. My daughter loves it, we haven't put the desk up for her as bit too young for one, so we made a den underneath with lights. So she can play with her toys as her room is small. Would recommend.”

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Posted 5 years ago

“I absolutely love my new garden furniture. It took a while to put together but it was well worth it. Lovely quality and very sturdy. Would highly recommend”

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Posted 5 years ago

“Great service and next day delivery. Bought white high gloss sideboard for my son bedroom. Took a bit of time 2 person job but looks great.”

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Posted 5 years ago

“Good quality for the price, very fast delivery.”

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Posted 5 years ago

“We ordered our daughter a grey velvet ottoman bed with a curved headboard. The box for the headboard was damaged when it arrived but thankfully the contents were well protected and nothing had been harmed. The instructions (mainly pictures) were fairly straightforward and the bed went together without mishap. The result is absolutely beautiful and we are extremely pleased with the quality and the value of our purchase.”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,991 reviews