Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,985 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,985 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of product and price was good, however delivery service was poor, delayed twice and then just turned up unexpectedly”

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Posted 2 years ago

“Good quality furniture at good price's, delivery company (the lady driver) went above and beyond with my order. Would definitely recommend using Furniture 123”

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Posted 2 years ago

“Part on bed broke. Contacted company and a new part was sent out in days. Fast efficient service”

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Posted 2 years ago

“Excellent purchase. Armchair arrived very quickly in excellent condition, well packaged and great communication. Delivery team were helpful and polite also with good communication.”

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Posted 2 years ago

“I am happily the product but I am not happy with DPF it took them to deliver 4 days, they did not deliver first or second day as they promised, I was lucky 3rd time. I should get my delivery money back.”

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Posted 2 years ago

“Easy to track everything on time ,can't comment on the furniture yet as not put it together yet ,but can say all the components were in box .”

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Posted 2 years ago

“Excellent customer service and quick response.”

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Posted 2 years ago

“I purchased this bed because of its reviews but once I opened the package their was lots of marks ,scratches and damage in the bed ,the quality is so cheep and the wooden bars where we place the mattress has no wholes i have to do it by myself and it was so hard for me to make the wholes for screws and put the wooden bars, I don't recommend it at all since with this price I can get better quality with no marks and scratches, I'm super upset and not satisfied at all, ps I never post any review at all but this one annoys me alot especially the wholes I have to do it since it took me more then 6 hrs to build the bed .don't use them and don't buy from them anymore 😡😡”

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Posted 2 years ago

“I still haven't received my chair. It was supposed to be delivered 2 days ago, then yesterday, and finally, today. Each time the carrier, DPD, has gone to the wrong address, then claimed I wasn't in for the delivery! The 1st attempt was 12 miles away, yesterday was 6 miles away! Today, despite having an email last night that my delivery had been 'upgraded' and 'expedited' and would be here between 8am and 12. it has not arrived. I've called them and been told that my chair has been returned to Furniture 123!!?? I have twice messaged Furniture 123 to ask help, begging them to call me, find out what is going on etc? Apart from one message of apology, they've been glaringly silent on the matter - and have NOT called me, at all. I am down over £200, I have NO chair, no idea what is happening as no one is calling me back, and have lost 3 days of my life waiting in for a delivery that I'll never get back!! Brilliant service on behalf of the very silent Furniture 123!!!”

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Posted 2 years ago

“The first one was damaged by delivery service, on contacting the company it was returned and a replacement supplied.”

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Posted 2 years ago

“Bought white bedside cabinet . Grade A1 which was absolutely fine. Delivered on requested day by friendly staff. Self assembly was only ok. Disappointed had to pay delivery charge as returning customer. Website easy to use.”

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Posted 2 years ago

“Helpful staff, reliable service and good prices”

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Posted 2 years ago

“Nice product but sadly had to return it due to the color difference between the photo and real life. I appreciated the speed resolution to my case”

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Posted 2 years ago

“Arrived on time, really pleased with the table great size for a smaller room but will extend when needed .”

Furniture 123 5 star review on 6th August 2023

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Posted 2 years ago

“got item part damage got part refund”

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Posted 2 years ago

“Customer service team first class.”

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Posted 2 years ago

“Great choice of furniture with good value prices. Ordering was very easy with great communication regarding the status of order. Delivery was very speedy with a brilliant courier. Over all excellent experience and will use in the future.”

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Posted 2 years ago

“Loved the bed, good quality, delivered on time.”

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Posted 2 years ago

“Faulty sofa replaced very quickly, happy lady!”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,985 reviews