Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the product itself however there are several areas of damage which is disappointing. I can only assume this is due the handling when being loaded and out for delivery.”

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Posted 2 years ago

“I had a very disappointing experience with this seller. Bought a wardrobe that fell apart. The company said that it is my own fault because I must have assembled it wrong. Refused to refund or replace. Will never buy from them again”

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Posted 2 years ago

“Expected furniture within 5 working days had dates changed still waiting on delivery”

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Posted 2 years ago

“Delivered very quickly, constant updates on my delivery. Would definitely buy from this company again.”

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Posted 2 years ago

“Amazing company best I’ve ever ordered fm will recommend to all my friends excellent 10 / 10”

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Posted 2 years ago

“An order for a bed on the 2nd March has still not arrived Every week chasing up is met with next week it will be delivered! Still no bed ! This had to be the worst experience Promises never fulfilled Still I’m bedless”

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Posted 2 years ago

“Great service , gorgeous ottoman , and a great price . Very happy customer.”

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Posted 2 years ago

“Bought two bedside tables, took a while to build and a bit fiddly, but lovely. One of them had a faulty drawer. Contacted F123 and customer services were super helpful and resolved my query quickly. Unfortunately the replacement part I needed wasn't available so they offered to collect the item and send a whole new unit or a partial refund. Very happy with my experience and thank you for helping me!”

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Posted 2 years ago

“The delivery driver was on time and carried the flat pack bed to the correct room but only because I told him to and not because he asked me. He also said he'd been trying to call me. But he only called me once and left me a voicemail to tell me how far away he was.”

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Posted 2 years ago

“Great service and product”

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Posted 2 years ago

“Great service from start to finish Great delivery”

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Posted 2 years ago

“Excellent quality and fast delivery would definitely use again A*”

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Posted 2 years ago

“I purchased the safina king size bed in beige. Absolutely love the colour. Looks very elegant and once put together, it's sturdy. The delivery was literally next day. I have to say a big thankyou to the 2 gentlemen who delivered the bed. They very polite and kind enough to take the package upstairs. I haven't had any issues with damaged or missing parts so overall very happy 👍🏼”

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Posted 2 years ago

“Beautiful piece of furniture but did not suit my room. Service was very good.”

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Posted 2 years ago

“Lovely Otterton and quite easy to assemble. Delivery men were lovely, very friendly and polite.”

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Posted 2 years ago

“awful service and products- avoid”

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Posted 2 years ago

“Will definitely return to buy more items from this very professional company. Had a problem with my delivery and was dealt with same day, customer service second to none. Great selection of furniture for your home and decent prices too. I love my mirrored radiator cover and I have had so many compliments about it too.”

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Posted 2 years ago

“I ordered a child’s cabin bed which was exactly what I wanted and at a cheaper price than other retailers. Unfortunately had to send straight back due to damage in transit. Everything from then was dealt with very quickly and I received a full refund within 3 days of them receiving item back . The customer service was excellent.. I have no hesitation in recommending this company in fact I will be reordering the same item when back in stock.”

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Posted 2 years ago

“Very responsive to enquiry…pleased with table x”

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Posted 2 years ago

“Lovely and caring customer service team”

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Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews