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Furniture 123 Reviews

4.5 Rating 5,914 Reviews
87 %
of reviewers recommend Furniture 123
4.5
Based on 5,914 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Furniture 123 Reviews

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Furniture 123 3 star review on 16th May 2025
Sola
Furniture 123 5 star review on 22nd March 2025
M Hughes
Furniture 123 5 star review on 5th February 2025
Cassie
Furniture 123 5 star review on 9th December 2024
Claire Cruickshank
Furniture 123 1 star review on 27th August 2024
Mary-Anne Gallo
Furniture 123 1 star review on 27th August 2024
Mary-Anne Gallo
Furniture 123 1 star review on 27th August 2024
Mary-Anne Gallo
549
Anonymous
Anonymous  // 01/01/2019
Gorgeous item looks much more expensive arrived so quickly - it’s just perfect!!
Helpful Report
Posted 4 years ago
Furniture item was as shown very happy with item and quick delivery
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Posted 4 years ago
Excellent service and product. Had a slight issue with delivery but was to do with carrier not Furniture 123 who were very helpful with my query which was quickly sorted. Would definitely use this company again
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Posted 4 years ago
3 drawer bedside cabinet in pine. Quality good. Very speedy delivery, packaged really well. Instructions very easy to follow, went together well. Very impressed .
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Posted 4 years ago
It all looks grate on the website, It’s complete different ball game, ones you start dealing with customer service. Bought a table , 3out of six chair broken Costumer service 0 ., I asked to speak to manager , he said it’s nothing else he would say to you . I urge people to be really careful when buying from furniture 123.
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Posted 4 years ago
Very pleased
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Posted 4 years ago
Quick delivery and beautiful, quality velvet ottoman at a great price. Will definitely shop here again.
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Posted 4 years ago
Very good. Excellent value
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Posted 4 years ago
Absolutely perfect. Delivery was excellent not even 12 hours after ordering. Furniture perfect no damage to whatsoever. Thank you so much furniture 123 for a perfect service
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Posted 4 years ago
Lovely chest of drawers. Excellent quality and delivered to time. Very well packaged. Thank you. Would look to buy from you again
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Posted 4 years ago
Good price. My order was delivered a day early which was only 3 days after ordering it. You do need to read the instructions carefully and allow plenty of time to put it together.
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Posted 4 years ago
Good Service quick delivery lovely Item Thankyou
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Posted 4 years ago
Great service, kept up to date on delivery, quality product at a great price
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Posted 4 years ago
Second item I've received from furniture 123 and once again excellent service, delived on time and very well pack not had a chance to install the bathroom mirror but all looks good
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Posted 4 years ago
Great price, quick delivery and had notifications on the lead up to and the day of delivery. Happy with my purchase.
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Posted 4 years ago
Incredibly quick service, we received our ottoman within a couple of days. Excellent quality, it looks and feels strong and very durable. A beautiful edition to my bedroom. I will definitely be purchasing from here again.
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Posted 4 years ago
Parcel arrived undamaged and contents all in good order. Great looking chairs and very comfortable. Chairs easy to put together with great instrutions. Really good value. This was an online purchase and cannot comment on customer services etc.
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Posted 4 years ago
Lovely ottoman - looks really expensive. Bought to store all of our towels - lots of room inside. Arrived on time - first time I have used this company really impressed.
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Posted 4 years ago
Extremely happy with my ottoman very well made x
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Posted 4 years ago
Love my new desk! Just what I wanted. Delivery was fast too!!
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Posted 4 years ago
Furniture 123 is rated 4.5 based on 5,914 reviews