Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks great in our dinning room, great service and arrived before the due date, happy me”

Helpful Report

Posted 4 years ago

“The item never arrived but constant lies did arrive every time we asked where it was. Fobbed off three times with their "we will pass this to a manager" never heard from any manager nor did we get the item although they had our money. We cancelled and bought elsewhere same item cheaper and it arrived in 7 days!!! AVOID at all costs they have no customer services.”

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Posted 4 years ago

“Great customer service, quick and kind delivery, beautiful colour and easy build 👍🏻”

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Posted 4 years ago

“Metal leg to table support not made properly.”

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Posted 4 years ago

“Very good choice, well priced, quick delivery and very friendly and covid aware delivery men. I highly recommend them”

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Posted 4 years ago

“Great service and products. Had a problem with the original order after it was delivered but it was easily rectified! We love the products and would definitely use this company again! Thanks!”

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Posted 4 years ago

“PLEASE avoid at all costs. The only thing worse than the quality of the furniture is the customer service. Genuinely awful experience from start to finish. If you have had a similar awful experience please report to trading standards. If I could give zero stars I would. Horrific- just horrific! Item arrived damaged. No communications for a refund. Stuck with an ripped mattress. AVOID, AVOID, AVOID!”

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Posted 4 years ago

“Great prices and fantastic producs, lots to choose from.”

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Posted 4 years ago

“Delivery was spot on product very well built for flat pack happy customer friendly service”

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Posted 4 years ago

“Great company to deal with. Fast and efficient. Great delivery, well done 👏 good service.”

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Posted 4 years ago

“Great choice and quality, easy to order and delivery on time. My chest of drawers (3) were so well packaged it took quite a while to unpack! I also had a slight problem with a mark on one drawer, couldn’t fault the customer service and the speed of resolving my problem was great. I also have now ordered again more furniture.”

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Posted 4 years ago

“Over the moon with my fireplace & nest of coffee tables , fabulous quality. The whole experience from start to finish was so easy , delivery was exactly as promised ! Will definitely be using furniture 123 in the future 😊”

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Posted 4 years ago

“Gorgeous item looks much more expensive arrived so quickly - it’s just perfect!!”

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Posted 4 years ago

“Furniture item was as shown very happy with item and quick delivery”

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Posted 4 years ago

“Excellent service and product. Had a slight issue with delivery but was to do with carrier not Furniture 123 who were very helpful with my query which was quickly sorted. Would definitely use this company again”

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Posted 4 years ago

“3 drawer bedside cabinet in pine. Quality good. Very speedy delivery, packaged really well. Instructions very easy to follow, went together well. Very impressed .”

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Posted 4 years ago

“It all looks grate on the website, It’s complete different ball game, ones you start dealing with customer service. Bought a table , 3out of six chair broken Costumer service 0 ., I asked to speak to manager , he said it’s nothing else he would say to you . I urge people to be really careful when buying from furniture 123.”

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Posted 4 years ago

“Very pleased”

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Posted 4 years ago

“Quick delivery and beautiful, quality velvet ottoman at a great price. Will definitely shop here again.”

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Posted 4 years ago

“Very good. Excellent value”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews