Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,916 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,916 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice and quality, easy to order and delivery on time. My chest of drawers (3) were so well packaged it took quite a while to unpack! I also had a slight problem with a mark on one drawer, couldn’t fault the customer service and the speed of resolving my problem was great. I also have now ordered again more furniture.”

Helpful Report

Posted 4 years ago

“Over the moon with my fireplace & nest of coffee tables , fabulous quality. The whole experience from start to finish was so easy , delivery was exactly as promised ! Will definitely be using furniture 123 in the future 😊”

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Posted 4 years ago

“Gorgeous item looks much more expensive arrived so quickly - it’s just perfect!!”

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Posted 4 years ago

“Furniture item was as shown very happy with item and quick delivery”

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Posted 4 years ago

“Excellent service and product. Had a slight issue with delivery but was to do with carrier not Furniture 123 who were very helpful with my query which was quickly sorted. Would definitely use this company again”

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Posted 4 years ago

“3 drawer bedside cabinet in pine. Quality good. Very speedy delivery, packaged really well. Instructions very easy to follow, went together well. Very impressed .”

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Posted 4 years ago

“It all looks grate on the website, It’s complete different ball game, ones you start dealing with customer service. Bought a table , 3out of six chair broken Costumer service 0 ., I asked to speak to manager , he said it’s nothing else he would say to you . I urge people to be really careful when buying from furniture 123.”

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Posted 4 years ago

“Very pleased”

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Posted 4 years ago

“Quick delivery and beautiful, quality velvet ottoman at a great price. Will definitely shop here again.”

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Posted 4 years ago

“Very good. Excellent value”

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Posted 4 years ago

“Absolutely perfect. Delivery was excellent not even 12 hours after ordering. Furniture perfect no damage to whatsoever. Thank you so much furniture 123 for a perfect service”

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Posted 4 years ago

“Lovely chest of drawers. Excellent quality and delivered to time. Very well packaged. Thank you. Would look to buy from you again”

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Posted 4 years ago

“Good price. My order was delivered a day early which was only 3 days after ordering it. You do need to read the instructions carefully and allow plenty of time to put it together.”

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Posted 4 years ago

“Good Service quick delivery lovely Item Thankyou”

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Posted 4 years ago

“Great service, kept up to date on delivery, quality product at a great price”

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Posted 4 years ago

“Second item I've received from furniture 123 and once again excellent service, delived on time and very well pack not had a chance to install the bathroom mirror but all looks good”

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Posted 4 years ago

“Great price, quick delivery and had notifications on the lead up to and the day of delivery. Happy with my purchase.”

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Posted 4 years ago

“Incredibly quick service, we received our ottoman within a couple of days. Excellent quality, it looks and feels strong and very durable. A beautiful edition to my bedroom. I will definitely be purchasing from here again.”

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Posted 4 years ago

“Parcel arrived undamaged and contents all in good order. Great looking chairs and very comfortable. Chairs easy to put together with great instrutions. Really good value. This was an online purchase and cannot comment on customer services etc.”

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Posted 4 years ago

“Lovely ottoman - looks really expensive. Bought to store all of our towels - lots of room inside. Arrived on time - first time I have used this company really impressed.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,916 reviews