Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,915 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,915 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love our new furry ottoman and fits loads inside - great quality product,”

Helpful Report

Posted 4 years ago

“We ordered a grey cabin bed for our son to maximise space in the box room of our home. The shelving unit at the end was removable as it is feee standing. As the bed is positioned close to two walls we have used the shelving unit as his tv/gaming unit. The bed and shelving/drawers are sturdy and good quality. The pull out desk is a real bonus too. The delivery was great, we were well Informed of date and time and the item was delivered following all social Distancing guidelines. The only thing I would suggest is that labelling the boxes would have helped. We weren’t sure which box had which item in and having labelled boxes would have been beneficial for building the bed. There were also a few little areas where the paint finish isn’t perfect on the bed, however it’s no where visible so we carried on building. Overall my son is very happy with his new bed and I love that there is storage room underneath, the kids could even make a den under there.”

Helpful Report

Posted 4 years ago

“We bought an excellent product we love. Delivery was perfect and so quick. Thank you Furniture 123, we will buy again.”

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Posted 4 years ago

“Assembly was easy and design is beautiful, however within just one week one of the supports glued to the table detached.”

Helpful Report

Posted 4 years ago

“My tv unit is fantastic. Overall great service.”

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Posted 4 years ago

“Do not use this company. I have received damaged goods and still not resolved After sales service is diabolical. Would strongly recommend you DO NOT use this company”

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Posted 4 years ago

“Great delivery service and a good quality product”

Helpful Report

Posted 4 years ago

“I've just seen to the left of this box there are stats that state that On-Time Delivery is 'Greater than 93%', and that queries are RESOLVED in under an hour. That is absolutely hilarious!!!!!!! I ordered two sets of chairs on December 15th, with a delivery date of December 24th. Since then, I have been given 5 different delivery dates. I have also been informed by the delivery service that one set of my chairs hasn't been delivered to them!!! Upon contacting this supposed 3.69 out of 5 customer service team, I have been given NO help what so ever!!!!! AWFUL company. Awful awful awful. Will NEVER shop with you again.”

Helpful Report

Posted 4 years ago

“Item arrived a day before expected and was really well packaged up. The item itself wasn't expensive and so I didn't expect it to be too good, however, it is of adequate quality. The only reason for marking down to a 3 is that the colour is not as expected and so it doesn't entirely go with our colour scheme in the room where it is. I would suggest a closer look at the colour descriptions and photographs on the website. Otherwise, very well pleased with the service and quality.”

Helpful Report

Posted 4 years ago

“Looks great in our dinning room, great service and arrived before the due date, happy me”

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Posted 4 years ago

“The item never arrived but constant lies did arrive every time we asked where it was. Fobbed off three times with their "we will pass this to a manager" never heard from any manager nor did we get the item although they had our money. We cancelled and bought elsewhere same item cheaper and it arrived in 7 days!!! AVOID at all costs they have no customer services.”

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Posted 4 years ago

“Great customer service, quick and kind delivery, beautiful colour and easy build 👍🏻”

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Posted 4 years ago

“Metal leg to table support not made properly.”

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Posted 4 years ago

“Very good choice, well priced, quick delivery and very friendly and covid aware delivery men. I highly recommend them”

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Posted 4 years ago

“Great service and products. Had a problem with the original order after it was delivered but it was easily rectified! We love the products and would definitely use this company again! Thanks!”

Helpful Report

Posted 4 years ago

“PLEASE avoid at all costs. The only thing worse than the quality of the furniture is the customer service. Genuinely awful experience from start to finish. If you have had a similar awful experience please report to trading standards. If I could give zero stars I would. Horrific- just horrific! Item arrived damaged. No communications for a refund. Stuck with an ripped mattress. AVOID, AVOID, AVOID!”

Helpful Report

Posted 4 years ago

“Great prices and fantastic producs, lots to choose from.”

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Posted 4 years ago

“Delivery was spot on product very well built for flat pack happy customer friendly service”

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Posted 4 years ago

“Great company to deal with. Fast and efficient. Great delivery, well done 👏 good service.”

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Posted 4 years ago

“Great choice and quality, easy to order and delivery on time. My chest of drawers (3) were so well packaged it took quite a while to unpack! I also had a slight problem with a mark on one drawer, couldn’t fault the customer service and the speed of resolving my problem was great. I also have now ordered again more furniture.”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,915 reviews