Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality. No problems with delivery. Would use this company again.”

Helpful Report

Posted 4 years ago

“Ordered the blush ottoman arrived after only 2days very pleased with the quality, packaging, deliver by APC. I WOULD HAVE NO HESITATION IN BUYING FURTHER ITEMS FROM 123 FURNITURE.”

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Posted 4 years ago

“The photograph of this bed clearly has drawers. Description is not clear, drawers are not included. The drawers are “compatable”. And not included. Very misleading. The bed is good quality but I’m very disappointed it was not as shown in the picture.”

Helpful Report

Posted 4 years ago

“Delivered on time, looking good as well. Just poor quality of materials used to build this day beds . I was expecting more quality for this price.”

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Posted 4 years ago

“Delivered on time, looking good as well. Just poor quality of materials used to build this day beds . I was expecting more quality for this price.”

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Posted 4 years ago

“Placed an order for a set of tables and was advised of a delivery date. Payment was taken then two days later I was advised no stock available. I asked for a refund and was told that the delivery was as previously expected. I asked them to confirm this which they did twice. Three days later I was advised the item was out of stock. I called to speak to a manger and was told they would investigate and call me back......I am still waiting for that call. All in all a total shambles”

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Posted 4 years ago

“Amazing, ordered on Tuesday arrived on Wednesday absolutely love it 😍”

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Posted 4 years ago

“Nice looking draws, not high quality closures though”

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Posted 4 years ago

“Great service.. ordered easily online and it arrived by 7:30am the following day. My daughter loves her new cabin bed thank you”

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Posted 4 years ago

“Had a little issue the the wardrobe I ordered which was delivered swiftly and the delivery team was superb, and the issue was resolved wonderfully well and I would recommend to family and friends without hesitation”

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Posted 4 years ago

“My experience of this company has been s**t. Order 2 pieces of furniture in Sep 20 had no contact but checked their website to find the furniture had been delayed. Then same thing happened again and again. Furniture finally scheduled for delivery tomorrow 15th Feb 21 and it's apparently been delayed again. Will be calling them first thing tomorrow to my money back. Utter a**holes!”

Helpful Report

Posted 4 years ago

“First time I have purchased anything from Furniture 123 and was really 8 pressed with ease and speed of delivery. I purchased a bed, it was very well packaged and delivery men were very good with delivery.”

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Posted 4 years ago

“Great service, delivery was on time and sofa is perfect! Will definitely order from here again!”

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Posted 4 years ago

“Perfect delivery on time drivers were brilliant and very friendly and observed social distancing, item was very well packaged and no damage, building tv unit was a breeze full instructions very easy to understand and all parts required were there, definitely will use again”

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Posted 4 years ago

“Very pleased with log store and the price which was very competitive. Delivered well ahead of schedule and service from courier was also very good. Would recommend and use again”

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Posted 4 years ago

“NOT USE THIS COMPANY!!! The product purchased was of so low quality we returned after a short while. When contacting customer services it turned out that their number is a chargeable number (0871) which is against consumer rights. I have reported this company and I advise you to AVOID”

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Posted 4 years ago

“Good communication throughout.good delivery well packaged. Nice looking furniture”

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Posted 4 years ago

“Purchased table and benches, happy overall, good quality for the price, just thought the finish would have looked a little different as obviously you don't actually see the product when ordering online. No problems with deliveries. Good reliable company.”

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Posted 4 years ago

“Beautiful piece of furniture and looks great in the room Also very well made Packaging top class and delivery on time and communication regarding delivery excellent So pleased with your company and will use you again”

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Posted 4 years ago

“So very impressed with my new fire and the delivery was excellent , ordered one day received it next day, the delivery men were so polite and helpful I would definitely recommend you to my friends”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews