Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,914 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,914 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

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“Great service, delivery was on time and sofa is perfect! Will definitely order from here again!”

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Posted 4 years ago

“Perfect delivery on time drivers were brilliant and very friendly and observed social distancing, item was very well packaged and no damage, building tv unit was a breeze full instructions very easy to understand and all parts required were there, definitely will use again”

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Posted 4 years ago

“Very pleased with log store and the price which was very competitive. Delivered well ahead of schedule and service from courier was also very good. Would recommend and use again”

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Posted 4 years ago

“NOT USE THIS COMPANY!!! The product purchased was of so low quality we returned after a short while. When contacting customer services it turned out that their number is a chargeable number (0871) which is against consumer rights. I have reported this company and I advise you to AVOID”

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Posted 4 years ago

“Good communication throughout.good delivery well packaged. Nice looking furniture”

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Posted 4 years ago

“Purchased table and benches, happy overall, good quality for the price, just thought the finish would have looked a little different as obviously you don't actually see the product when ordering online. No problems with deliveries. Good reliable company.”

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Posted 4 years ago

“Beautiful piece of furniture and looks great in the room Also very well made Packaging top class and delivery on time and communication regarding delivery excellent So pleased with your company and will use you again”

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Posted 4 years ago

“So very impressed with my new fire and the delivery was excellent , ordered one day received it next day, the delivery men were so polite and helpful I would definitely recommend you to my friends”

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Posted 4 years ago

“Excellent service and delivery. We bought 6 dining chairs and we are so happy with them.”

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Posted 4 years ago

“Great service, great website with reasonable prices!! Love my loveseat sofa!!!!”

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Posted 4 years ago

“I bought a single winged bed,it is so pretty my little girl loves it.the mattress is super comfortable.” And the delivery men were super helpful.very good service.thank you.”

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Posted 4 years ago

“Good value for money. Quick delivery and communication.”

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Posted 4 years ago

“Great communication, perfect delivery, on time. Thrilled with my item its stunning.”

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Posted 4 years ago

“Safina Charcoal Roll Top Ottoman Bed Very happy with the service. Ordered on the Friday, delivered on the Saturday. Good quality materials and easy to follow instructions. Took two University undergraduates just under 2 hours to leisurely assemble it, helped by them each having the correct 2 tools plus a rubber mallet for attaching the wooden slats into their plastic holders. Very happy with the bed which we coupled with a Travelodge dreamer mattress. Recommend retightening all bolts after a couple of weeks. Ottoman works well, easy to lift and put down as long as you fit the parts exactly as it says and ensure the mattress is on the bed! One thing that caught us out is that we measured the width to ensure it fitted our space but not the length, assuming it would be the same as our old double. Because of its nature the Ottoman has a 5cm border all the way around it. Not a major problem but worth noting! Very happy with our purchase. Headboard is very comfortable and the charcoal mock velvet looks very smart.”

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Posted 4 years ago

“Brilliant fast service. Lovely ottoman, looks far more expensive than it was. Very happy!”

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Posted 4 years ago

“Great item. Very pleased. Prompt delivery. Super service.”

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Posted 4 years ago

“Thankyou Furniture 123. My sideboard arrived today and it lovely and well made. So happy with my purchase.”

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Posted 4 years ago

“Apart from failure to deliver on 23rd Jan I am very happy with my furniture and with customer services.”

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Posted 4 years ago

“Very fast delivery, very satisfied with my grey ottoman - good quality and the colour is perfect!”

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Posted 4 years ago

“Good Price, Delivery - Speed of delivery and option to choose next day or preferred day. Great communication and email explained everything re delivery. Would order again.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,914 reviews