Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the Roxy Console table/Desk to use as a desk and I am very happy with the quality. Had to be assembled but extremely well made. Lovely sturdy high white gloss finish. Delivery was quick, all round very pleased and would definitely order from this website again.”

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Posted 4 years ago

“Excellent service. Prompt delivery.”

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Posted 4 years ago

“I am really glad I've ordered this set of furniture. They are really comfortable, even for sleeping. Velvet is so nice and blue colour is amazing. I would buy again. They are beautiful. Really pleased.”

Furniture 123 5 star review on 2nd March 2021

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Posted 4 years ago

“Purchased a bed for my daughter , beautifully made, prompt delivery, very happy with service.”

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Posted 4 years ago

“Fantastic service! Ordered an ottoman and for the price wasn’t expecting it to be as great as it was. Highly recommend! Super quick delivery.”

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Posted 4 years ago

“Excellent quality product & prompt delivery . Thank you.”

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Posted 4 years ago

“Fireplace was damaged on arrival but sorted return out and a refund was given as soon as possible in these difficult times”

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Posted 4 years ago

“Fast delivery. Great service.”

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Posted 4 years ago

“Fast delivery. The draws look really nice when put together. Over all pleased with them for the price. We did need to use a electric drill to put some of the screws in.”

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Posted 4 years ago

“Very impressed - good price, extremely fast delivery time and the items look and feel great!”

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Posted 4 years ago

“I was emailed a date for delivery on the 24/2/21. Stayed in all day, no delivery. Contacted the company and was told it will now be about the 12/3/21. So not very impressed as this was my 1st order. Hopefully my order will be delivered on time as I have paid over £400 for something I still haven’t received.”

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Posted 4 years ago

“Great service, paid for next day delivery, communication good. Delivered and really pleased with double bed ordered, looks even nicer than the pictures online.”

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Posted 4 years ago

“Avoid this place at all cost! Friend ordered and paid for a sectional on July 11th, 2020 and still has yet to get it. When he calls they give him the run around. When asked for his money back he gets sorry sir we can't do that.”

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Posted 4 years ago

“I ordered a children's bed and was given a delivery time of 4 weeks after purchasing. I thought this was a long time but looked forward to receiving the bed. The day before delivery they changed the date to another 2 weeks 8/3/2021. Then today they changed it for the same day delivery 24/2/2021. I thought...this is good as it will only be a day late. Then received another email 4 hrs after to tell me that an estimated delivery time of 16/3/2021. At this point I realised that the company don't have a clue what they are doing or when the item would ever be delivered. I read the reviews from other customers at this point and realised that loads of people were having the same issues and also that the stock seemed to be damaged in some way. I have cancelled my order and placed it with someone else. The bed is still in stock apparently! I think they just want to hold onto your money as long as possible. I never leave reviews, but I thought this was worth warning people over. I'm hoping that they refund me within the 3-5 days as they stated otherwise another bad review will be received. Other customers have had issues with refunds as well.”

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Posted 4 years ago

“Product as expected. Arrived quickly as promised. Thank you. Will use you again.”

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Posted 4 years ago

“Happy with the order process and while I had to wait a few weeks I had expected delivery updates which was much appreciated”

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Posted 4 years ago

“I ordered a potting bench which once I had ordered and paid for it was informed it was out of stock.I was informed I would be contacted by customer services regarding purchasing an alternative product and I am still waiting for a response.I have emailed them twice requesting a refund and have had no response.DO NOT USE THIS COMPANY.”

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Posted 4 years ago

“Appalling. Ordered a desk in December. Told it would take 3-4 days. Then told February. Delivery date passed 3 weeks ago so contacted customer care team to be told it would now be delivered in April. I have my doubts! Absolutely shocking service, will never use them again.”

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Posted 4 years ago

“Great product, great communication, speedy delivery. Fantastic!”

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Posted 4 years ago

“Excellent service from start to finish. They kept me informed every step of the way. The delivery guys were great. They rang me 45 minutes before arriving and were exactly on time. I will definitely be using Furniture 123 in the future and highly recommend them.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews