Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,914 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,914 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this place at all cost! Friend ordered and paid for a sectional on July 11th, 2020 and still has yet to get it. When he calls they give him the run around. When asked for his money back he gets sorry sir we can't do that.”

Helpful Report

Posted 4 years ago

“I ordered a children's bed and was given a delivery time of 4 weeks after purchasing. I thought this was a long time but looked forward to receiving the bed. The day before delivery they changed the date to another 2 weeks 8/3/2021. Then today they changed it for the same day delivery 24/2/2021. I thought...this is good as it will only be a day late. Then received another email 4 hrs after to tell me that an estimated delivery time of 16/3/2021. At this point I realised that the company don't have a clue what they are doing or when the item would ever be delivered. I read the reviews from other customers at this point and realised that loads of people were having the same issues and also that the stock seemed to be damaged in some way. I have cancelled my order and placed it with someone else. The bed is still in stock apparently! I think they just want to hold onto your money as long as possible. I never leave reviews, but I thought this was worth warning people over. I'm hoping that they refund me within the 3-5 days as they stated otherwise another bad review will be received. Other customers have had issues with refunds as well.”

Helpful Report

Posted 4 years ago

“Product as expected. Arrived quickly as promised. Thank you. Will use you again.”

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Posted 4 years ago

“Happy with the order process and while I had to wait a few weeks I had expected delivery updates which was much appreciated”

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Posted 4 years ago

“I ordered a potting bench which once I had ordered and paid for it was informed it was out of stock.I was informed I would be contacted by customer services regarding purchasing an alternative product and I am still waiting for a response.I have emailed them twice requesting a refund and have had no response.DO NOT USE THIS COMPANY.”

Helpful Report

Posted 4 years ago

“Appalling. Ordered a desk in December. Told it would take 3-4 days. Then told February. Delivery date passed 3 weeks ago so contacted customer care team to be told it would now be delivered in April. I have my doubts! Absolutely shocking service, will never use them again.”

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Posted 4 years ago

“Great product, great communication, speedy delivery. Fantastic!”

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Posted 4 years ago

“Excellent service from start to finish. They kept me informed every step of the way. The delivery guys were great. They rang me 45 minutes before arriving and were exactly on time. I will definitely be using Furniture 123 in the future and highly recommend them.”

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Posted 4 years ago

“Excellent quality. No problems with delivery. Would use this company again.”

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Posted 4 years ago

“Ordered the blush ottoman arrived after only 2days very pleased with the quality, packaging, deliver by APC. I WOULD HAVE NO HESITATION IN BUYING FURTHER ITEMS FROM 123 FURNITURE.”

Helpful Report

Posted 4 years ago

“The photograph of this bed clearly has drawers. Description is not clear, drawers are not included. The drawers are “compatable”. And not included. Very misleading. The bed is good quality but I’m very disappointed it was not as shown in the picture.”

Helpful Report

Posted 4 years ago

“Delivered on time, looking good as well. Just poor quality of materials used to build this day beds . I was expecting more quality for this price.”

Helpful Report

Posted 4 years ago

“Delivered on time, looking good as well. Just poor quality of materials used to build this day beds . I was expecting more quality for this price.”

Helpful Report

Posted 4 years ago

“Placed an order for a set of tables and was advised of a delivery date. Payment was taken then two days later I was advised no stock available. I asked for a refund and was told that the delivery was as previously expected. I asked them to confirm this which they did twice. Three days later I was advised the item was out of stock. I called to speak to a manger and was told they would investigate and call me back......I am still waiting for that call. All in all a total shambles”

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Posted 4 years ago

“Amazing, ordered on Tuesday arrived on Wednesday absolutely love it 😍”

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Posted 4 years ago

“Nice looking draws, not high quality closures though”

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Posted 4 years ago

“Great service.. ordered easily online and it arrived by 7:30am the following day. My daughter loves her new cabin bed thank you”

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Posted 4 years ago

“Had a little issue the the wardrobe I ordered which was delivered swiftly and the delivery team was superb, and the issue was resolved wonderfully well and I would recommend to family and friends without hesitation”

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Posted 4 years ago

“My experience of this company has been s**t. Order 2 pieces of furniture in Sep 20 had no contact but checked their website to find the furniture had been delayed. Then same thing happened again and again. Furniture finally scheduled for delivery tomorrow 15th Feb 21 and it's apparently been delayed again. Will be calling them first thing tomorrow to my money back. Utter a**holes!”

Helpful Report

Posted 4 years ago

“First time I have purchased anything from Furniture 123 and was really 8 pressed with ease and speed of delivery. I purchased a bed, it was very well packaged and delivery men were very good with delivery.”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,914 reviews