Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,914 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,914 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was delivered on time by 2 lovely gentlemen. It put together great. Looks lovely. Will recommend furniture 123 to friends and family”

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Posted 4 years ago

“I am very happy - in fact, very impressed with my purchase. My bed was delivered within two days and not only has transformed the appearance of my bedroom but also the quality of sleep. It's amazing how much more comfortable my mattress feels on different bed frame. I got an ottoman bed and cannot believe the capacity. Very pleased.”

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Posted 4 years ago

“Delivery was earlier than the first date given. But this fitted better for us .impressed with quality and beat the competitors on price. Came fully assembled just the handles to fit it was a doddle. Thank you Furniture 123.”

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Posted 4 years ago

“My daughter loves the bed. It’s solid and it allows us to go in the bed with her to keep her company. Also the drawers and shelves are very useful. We are very satisfied with it!”

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Posted 4 years ago

“Great purchase and fast delivery. Will be shopping here again!”

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Posted 4 years ago

“Very good service. Great value sofa which looks lovely. Professional and fast delivery.”

Furniture 123 5 star review on 18th March 2021

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Posted 4 years ago

“I have Scandi Briana table and TV unit. I purchased them because of good reviews, good price and material but I was a bit wary as the colour on the picture was not very convincing. They look so much better in reality than online!!! The feel of the veneer is not sleek like cheap sticker, it has texture to it and the pattern looks amazing. The colour is standard oak, maybe a bit on the paler side, with beautiful eggshell finish. It is oiled, not waxed or lacquered, so it doesn't feel sticky and can be upkept with good oil regularly to stay pretty for years. Both pieces feel nicely heavy and look like quality pieces - they were not exactly cheap but they look more expensive then the reasonably priced furniture that they are. The table top has beautiful chamfer and looks like solid oak, not veneer. I'm serious, no one could ever tell. If I needed more oak units I would definitely buy them from here. If I could suggest something it would be to redo the pictures for the web shop. They just don't do justice to those things. The delivery was super smooth and quick as well, and the packaging is not random - it is engineered. No damage possible whatsoever. I am simply so impressed and love my new furniture so much, it puts a smile on my face everytime I look or work at it. The wood is lovely, the finish is high quality, the looks are modern yet classic, the price is great. Would recommend 11/10.”

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Posted 4 years ago

“DO NOT go with this company. Order bedroom furniture in Jan 2021. Told it would be delivered in 12 weeks. I was in no hurry for furniture, as I was decorating room. The night before delivery got a text message to say it would be another 12 weeks. Ridiculous, they are quick enough to take my money. I had to give a star to write this review, but it deserves none.”

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Posted 4 years ago

“The chair and footstool are excellent quality and value. The delivery, whilst not cheap was also excellent. I was kept informed throughout by email and text and on the day of delivery, the providers phoned me and text me with a one-hour window. They were extremely respectful of my home and made the experience just perfect. I am very happy with my purchase and would order from you again .”

Furniture 123 5 star review on 15th March 2021

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Posted 4 years ago

“Excellent your delivery was earlier than scheduled”

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Posted 4 years ago

“Great value quality bed, speedy delivery.”

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Posted 4 years ago

“Great looking unit, exactly what i expected it to be. Took sometime putting together, but i was doing it alone, parts well numbered, love it, delivered quickly and friendly delivery service”

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Posted 4 years ago

“Love the chairs beautiful and easy to assemble with super fast delivery.”

Furniture 123 5 star review on 14th March 2021

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Posted 4 years ago

“The team were brilliant from placing the order to delivery will use the company again thank you for making shopping very easy”

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Posted 4 years ago

“Easy to order kept me updated arrived on time good price”

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Posted 4 years ago

“Great communications, timely delivery - chair is lovely. Would use again.”

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Posted 4 years ago

“Excellent service from beginning to end. Plus I know have a beautiful hot pink snuggle chair!!”

Furniture 123 5 star review on 12th March 2021

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Posted 4 years ago

“Love the stools. Easy to put together and are really comfortable. Did have a problem at delivery for one of the stools as the sag had leaked in leg. Took a few weeks to get replacement leg but worked out in the end.”

Furniture 123 4 star review on 11th March 2021

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Posted 4 years ago

“Very happy with my new bed. Was kept up to date at all times regarding delivery. Would recommend company”

Furniture 123 5 star review on 10th March 2021

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Posted 4 years ago

“Great product 10 out of 10”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,914 reviews