Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,914 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,914 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent piece of furniture, beautiful colour, very comfy (the dog loves it 😂). Apart from a few delivery date changes everything has run smoothly...worth the wait though.”

Furniture 123 5 star review on 22nd March 2021

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Posted 4 years ago

“Beautiful chair/sofa. Excellent delivery time”

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Posted 4 years ago

“Found them very good at keeping me informed with everything regarding my order and really nice and helpful over the phone.”

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Posted 4 years ago

“delivered earlier than planned very friendly and and helpful”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“I have still not received my item..”

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Posted 4 years ago

“The table was perfect so I bought a 2nd one. price was very reasonable for quality and workmanship. delivery was rapid and on time. item description very accurate and order undamaged. Communication with customer service was fast and resolved within 1 hour. I would give it 5 out of 5.”

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Posted 4 years ago

“a lovely and beautiful chair. Amazing quality and the service was brilliant and quick.”

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Posted 4 years ago

“Beautiful chaise lounges to choose from that I didn’t see anywhere else. Competitive price, great website and very fast delivery.”

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Posted 4 years ago

“I love the nest of tables I bought, great quality and delivered really promptly”

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Posted 4 years ago

“Great quality bed delivered in just 2 days ! I’m very happy !”

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Posted 4 years ago

“Delivery was on time and item is sturdy”

Furniture 123 5 star review on 21st March 2021

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Posted 4 years ago

“Excellent service. Product good quality”

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Posted 4 years ago

“I'm really impressed this bed, not only was it value for money it was great quality. We ordered a similar looking bed from Made (Skye in blue) and unfortunately it had to be returned due to the quality. This bed is, comfortable, sturdy, good quality and looks great! Love it.”

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Posted 4 years ago

“I am absolutely frustrated with this company, I ordered a 3 seater sofa bed and a 2 seater sofa, they only brought the 3 seater and told me the 2 seater would arrive in 3 weeks and so far I have waited the whole of February and my sofa still have not arrived. the keep changing the delivery date and now I have to wait till 28 April again. I am told by previous customers that this company could take up to 6 months to deliver. It only have premium numbers to call and they do say they have other cheaper call rate but that is a lie and after spending a long time calling them, they would cut the call and you have to start calling all over again. I would not be buying from them again.”

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Posted 4 years ago

“I paid extra for next day delivery of furniture. It’s been 11 days, I have still not received it. Communication about delivery was poorly organised. I received 2 different emails with two different delivery dates. None correct. I still don’t know when my furniture will be delivered. Apparently, my furniture is on its was since last 8 days! The distance from the warehouse to my house is 13 miles!”

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Posted 4 years ago

“Very quick delivery - came quicker than the date we selected (luckily we were home) great quality and set it up in about 45 mins - looks amazing and exactly what we thought!”

Furniture 123 5 star review on 19th March 2021

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Very impressed quick delivery and lovely stools for the kitchen everyone comments on them really easy and quick to assemble would definitely recommend”

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Posted 4 years ago

“Very comfortable chairs at a good price with a super fast delivery!”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,914 reviews