Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,914 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,914 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will definitely be back to order again”

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Posted 4 years ago

“Excellent Service bed is great and so sturdy love it. Am going to loom at other items to order. Would definitely purchase gain”

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Posted 4 years ago

“Overall the chest of drawers is fine. The general finish and quality is questionable. The paint coating is very thin. Knots and markings of the wood can be seen. The top of the unit has a particularly considerable mark which I’ve photographed. The drawers don’t have metal runners, they’re made of wood which are a bit stiff to pull the drawers out on but maybe this will get better with further use. We didn’t put the feet on the unit as this was bought for a nursery and felt this was safer without feet. It does the job though and it’s nice enough for the price I paid. Delivery was very quick though.”

Furniture 123 2 star review on 8th March 2021

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Posted 4 years ago

“Amazing service, ordered one afternoon and it was on my doorstep by 7.30am the following morning. The chest if drawers looks lovely in my room.”

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Posted 4 years ago

“Good quality, well packaged and prompt delivery of TV unit. Very pleased, will use again.”

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Posted 4 years ago

“Waited all day in empty house was ment to be deliver my kids new bed my boys very upset not only that we called to ask were there was and they said to give them time and we went to call again and they blocked my partners phone”

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Posted 4 years ago

“Everything was well organised, from the easy to navigate web site, to the clearly communicated delivery terms. The delivery actually happened one day before the projected date. As for the office chair I have ordered (Grey Velvet Office Chair - Tub Seat - Logan), it completely matched the picture and description. The build is pretty solid - although this chair feels slightly lighter compared to the one which I was replacing, like a baby office chair compared with a more executive grand-daddy office chairs - this one served me for more than 20 years. However it is to be used in the home office, so I did want something lighter. Still it fits fine with my desk, it is a good height, the wheels move smoothly, and I absolutely adore the grey velveteen fabric. The color is very smart. Overall complete satisfaction with this purchase, I will strongly recommend this store.”

Furniture 123 5 star review on 5th March 2021

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Posted 4 years ago

“Great price. Great delivery Highly recommended 👌”

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Posted 4 years ago

“Ordered the Roxy Console table/Desk to use as a desk and I am very happy with the quality. Had to be assembled but extremely well made. Lovely sturdy high white gloss finish. Delivery was quick, all round very pleased and would definitely order from this website again.”

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Posted 4 years ago

“Excellent service. Prompt delivery.”

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Posted 4 years ago

“I am really glad I've ordered this set of furniture. They are really comfortable, even for sleeping. Velvet is so nice and blue colour is amazing. I would buy again. They are beautiful. Really pleased.”

Furniture 123 5 star review on 2nd March 2021

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Posted 4 years ago

“Purchased a bed for my daughter , beautifully made, prompt delivery, very happy with service.”

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Posted 4 years ago

“Fantastic service! Ordered an ottoman and for the price wasn’t expecting it to be as great as it was. Highly recommend! Super quick delivery.”

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Posted 4 years ago

“Excellent quality product & prompt delivery . Thank you.”

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Posted 4 years ago

“Fireplace was damaged on arrival but sorted return out and a refund was given as soon as possible in these difficult times”

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Posted 4 years ago

“Fast delivery. Great service.”

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Posted 4 years ago

“Fast delivery. The draws look really nice when put together. Over all pleased with them for the price. We did need to use a electric drill to put some of the screws in.”

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Posted 4 years ago

“Very impressed - good price, extremely fast delivery time and the items look and feel great!”

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Posted 4 years ago

“I was emailed a date for delivery on the 24/2/21. Stayed in all day, no delivery. Contacted the company and was told it will now be about the 12/3/21. So not very impressed as this was my 1st order. Hopefully my order will be delivered on time as I have paid over £400 for something I still haven’t received.”

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Posted 4 years ago

“Great service, paid for next day delivery, communication good. Delivered and really pleased with double bed ordered, looks even nicer than the pictures online.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,914 reviews