Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a navy stool to see how it would go in our kitchen, the quality and sturdy-ness of the stool is incredible and to top it all off it looks absolutely stunning, we since then bought another 2 to complete our kitchen!”

Furniture 123 5 star review on 11th April 2021

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Posted 4 years ago

“I’m extremely happy about the returning my items. Excellent service.”

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Posted 4 years ago

“Not had my order delivered yet”

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Posted 4 years ago

“I absolutely love my lamps! So many people have complemented as well. They look lush in my living room The only down side was the delivery wait. I think i waited a month and a half! But was kept informed so over happy .”

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Posted 4 years ago

“We were extremely pleased with the speed and quality of the service and delivery. Things could not have been better.”

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Posted 4 years ago

“Great aftercare”

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Posted 4 years ago

“Excellent service, Kept you in the know of what’s happening, can’t praise this company enough. Credit to all customer service nothing was to much trouble to contact you as soon as possible, from one happy customer. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️”

Furniture 123 5 star review on 4th April 2021

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Posted 4 years ago

“Very efficient on delivery nest of tables is exactly what I wanted good quality.”

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Posted 4 years ago

“I haven’t purchased yet but each time I have gone to purchase garden furniture it had gone up £100. This has happened twice now and what was £999 is now £1199! All in 2 weeks. Looking at reviews I’m not bothering to order now.”

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Posted 4 years ago

“Love our ottoman. Fast delivery. Delivery box was a bit open and damaged but product was perfect. Very happy thank you”

Furniture 123 4 star review on 2nd April 2021

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Posted 4 years ago

“great product, good quality and found the instructions easy to follow. Delivery was really quick and although I had a small issue with the mattress the company was very helpful and resolved it quickly couldn't of sked for better service. My son loves his bed.”

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Posted 4 years ago

“A stylish bedframe , good value and quick delivery as well”

Furniture 123 5 star review on 1st April 2021

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Posted 4 years ago

“Very good and excellent service”

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Posted 4 years ago

“Very friendly and helpful customer service. There was no problems to return the faulty item.Francesca was keeping me up to date and helped along the way. I will definitely recommend this reliable website and order myself again if I will find what I’m looking for. Many thanks.”

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Posted 4 years ago

“Although there was an issue with faulty bar stools, the customer service team were excellent in organising replacements. Communication and delivery timescales were fantastic.”

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Posted 4 years ago

“Packages arrived earlier than anticipated First class service, have not opened the boxes, but once I do I will let you know what the unit looks like with another review”

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Posted 4 years ago

“Good service honest website and very helpful delivery people. Thank you. Not put the bed together yet as still decorating but looking forward to finishing the project.”

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Posted 4 years ago

“The table and four chairs look good, and were good value. The chairs are very comfortable as well as looking good. Two issues however - the sales person told me the chairs were not self-assembly, despite the website indicating they were self-assembly. I checked twice but the sales person assured me they weren't. When they arrived they were in many pieces to be assembled. Second issue was delivery. I paid upfront and arranged for delivery when convenient for me, in two weeks. DHL texted to say they would deliver them in one week. Couldn't get through to customer service. Then I got another DHL text telling me they were coming the next day. Managed to delay DHL to three days. In the end it worked out OK but was not as arranged and no reply from customer services when I tried to find out what was going on.”

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Posted 4 years ago

“Sofa looks great, exactly as pictured. Not the highest quality fabric but can’t complain for the price. Excellent service by delivery drivers, I live on the second floor, they brought the sofa up no questions asked.”

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Posted 4 years ago

“Fantastic customer service”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews