Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to return a bed and took a deep breath expecting the usual fob off but had a really efficient, friendly experience that was so refreshing. The collection was managed and the refund effortless. I was really impressed and will definitely use Furniture 123 again. Honestly your customer service is second to none, more companies need to take a leaf out of your book. Thankyou.”

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Posted 4 years ago

“Ordered 3 bar stools. Excellent quick delivery, however one was faulty. Reported fault and the stool was replaced in 48 hours! Brilliant customer service and communication.”

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Posted 4 years ago

“Really good price - Delivered next day - great quality bed but most importantly - had a few bits missing - the customer service department sorted this out very quickly. Gives me confidence in this company and I will recommend and use again myself.”

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Posted 4 years ago

“I placed an order in February. Used PayPal credit and do far paid 2 monthly payments. Delivey date kept getting pushed back. The week before delivery I emailed to check up and was told all was good for the delivery date. 3 days before delivery I get an email pushing the date back again another 4 weeks away. I have no faith that my order will be in stock by the new delivery date.”

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Posted 4 years ago

“My sister ordered this bed for me, it arrived on the day & time I was given, I did have an issue with the delivery driver however Furniture 123 was prompt with sorting this out & refunded my delivery charge back to me, which was very unexpected, but what good business. My bed was assembled on Saturday & I’m so pleased with it, I would of never been able to put it together, you do need someone who’s experienced.... However it looks amazing & very elegant in my bedroom & so much storage which is perfect for anyone who needs storage. Thank you Furniture 123”

Furniture 123 5 star review on 10th May 2021

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Posted 4 years ago

“Beautiful well made beds in a perfect pink colour you won’t be disappointed. Perfect for every princess. Great delivery great communication would definitely use again as this was our first experience and won’t be our last”

Furniture 123 5 star review on 9th May 2021

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Posted 4 years ago

“The first delivery did not turn up. But one email and it was all sorted and got next day delivery”

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Posted 4 years ago

“Delivery very quick. Everything was packaged really well and each piece was numbered with easy instructions to assemble. Very pleased with the product. I will definitely use Furniture 123 again.”

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Posted 4 years ago

“Customer Service from Matthew S excellent”

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Posted 4 years ago

“Ordered grey sleigh bed and really lovely bed and very solid. Delivery was excellent and within the time slot. Call was made 10 mins before to check I was in . Very polite gentlemen completed the delivery following government guidelines . When husband was putting together the screws would not fit in the board but after one call speaking to customer services got to say amazing response . A new end board was delivered the very next day . This is our second bed and thinking of another for the other guest room . Thank you 123 furniture I would highly recommend x”

Furniture 123 5 star review on 4th May 2021

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Posted 4 years ago

“Wow, i drove round every garden center within a 15 mile radius, looking for garden furniture, i had a budget in mind, either it was a 12 week wait or they didn't offer delivery, so i took to the internet, i had 4 that i loved & went through the ordering process again only to be disappointed, 123 had the perfect corner furniture for me although i was a little apprehensive on the quailty, well i needn't have worried, The garden furniture arrive it was very well packaged arrived on time & the quality of the furniture exceeded my expectations, the picture didnt do the furniture justice, i absolutely love it, 123 i would recommend & definitely use again”

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Posted 4 years ago

“Good quality goods received and speedy delivery - all round Uber-happy”

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Posted 4 years ago

“Great product and service,delighted.”

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Posted 4 years ago

“Was recommended by my daughter - ordered a two seater lounger garden furniture - product was exactly as photo happy with quality - fantastic speedy delivery especially when stocks are low everywhere else! Product fantastic and delivery drivers so polite and friendly. Communication from start to finish was perfect. Will use Furniture 123 again!!!”

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Posted 4 years ago

“Great quality bed for price, delivery was quick and was kept updated. Only issue I had was one of the wings of the headboard had a slit on it but it was resolved very quickly I phoned customer services and it was dealt with without question straight away they sent a replacement and it was delivered within 2 days. Great customer service, very pleased. I would highly recommend and will be shopping here again. Thank you!”

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Posted 4 years ago

“Great service. This is the second time we have ordered from Furniture123 and they haven’t disappointed. The prices are really competitive and the products arrived when expected. We were kept informed throughout. Our snuggle seat is lovely - much nicer than the website photos! Delighted with it!”

Furniture 123 5 star review on 1st May 2021

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Posted 4 years ago

“My ottoman bed headboard arrived marked however furniture 123 were very professional in resolving the problem for us, thanks. Customer service was excellent.”

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Posted 4 years ago

“Purchased The Neo TV Cabinet In White High Gloss From Furniture 123, It Came Very Well Packed.It Was Quite Easy To Assemble, Once It Was Assembled It Looks Stunning. Only Difficult Part Of This Unit Was Trying To Get The Cellophane Off. Furniture 123 Please Look At Putting Tabs On The End Of These Parts. Would I Buy From This Company Again Most Definitely.”

Furniture 123 5 star review on 26th April 2021

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Posted 4 years ago

“Fast delivery, really pleased with my purchase perfect for grandchildren coming to stay.”

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Posted 4 years ago

“I am extremely happy and impressed with the service I received from your company I would definitely recommend you for quality, price, customer service and excellent service I can’t rate you high enough, it was a stress free experience. I didn’t receive an item I was given simple instructions on what to do and Before I knew it I had another item delivered, i’m extremely happy with my items, they look lovely, 10/10, thank you. Sent from my iPhone On 21 Apr 2021, at 13:45, Furniture 123 wrote: Furniture 123 Hi Ellen, We just wanted to let you know that we've issued a replacement for your return. Your reference number if you need to contact us is 77996372. We'll email your replacement order details and delivery information shortly. If you need anything else please get in touch with us through our eMessage system. Thanks, The Furniture 123 Team facebooktwitterpinterest Win great prizes and find out about exclusive discounts trustpilot Rated higher than Tesco, John Lewis, Currys, Argos & more buy it direct Part of the Buy it Direct family Furniture 123 are part of the Buy It Direct Group Buy It Direct Ltd is a limited company registered in England. Registered number: 04171412. Registered office: Unit A Trident Business Park, Leeds Road, Huddersfield, West Yorkshire, HD2 1UA. As a customer of Furniture 123 you may be subscribed to receive promotional emails from Furniture 123 and other websites in the Buy It Direct group. You can unsubscribe from these emails at any time by clicking here. For more information on our privacy policy please click here.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews