Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent buy very happy Very good quality good service”

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Posted 4 years ago

“Excellent customer services who actually pickup the phone in under 5 minutes! Promptly and efficiently handled my query. Will definitely shop with them again.”

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Posted 4 years ago

“Great quality customer service was great fire was faulty replaced within 2 days very happy with service”

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Posted 4 years ago

“Exactly how the day tem was described very fast delivery”

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Posted 4 years ago

“I ordered my new electric fire one day and received it the next day love my new fire was pleased with the prompt service”

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Posted 4 years ago

“Great product and speedy delivery, unfortunately the furniture ordered did not fit. Customer service was very good,friendly helpful staff made the return a no hassle experience. Highly recommend this company”

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Posted 4 years ago

“Very happy with the service I received and love the furniture too”

Furniture 123 5 star review on 27th May 2021

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Posted 4 years ago

“There was an issue with a faulty part. I only needed the part but they replaced the whole item straightaway.........excellent service. will recommend.”

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Posted 4 years ago

“Excellent furniture, customer service and delivery is fantastic,I’m a very happy customer and will definitely buy from 123 Furniture again.”

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Posted 4 years ago

“My offer was placed by mistake and unfortunately I couldn’t stop the delivery but 123 explained to me what to do and everything was sorted quickly and efficiently”

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Posted 4 years ago

“Ordered an item to match something ordered last year. New item fine and very nice but poorer quality unfortunately. Contacted customer service who gave a significant discount. Happy with that. I have to say their customer service is excellent.”

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Posted 4 years ago

“I had a fault with my original product, which I didn't realise until it was being fitted (3 weeks after I received it) Iafter informing furniture 123 they promptly sent me a replacement. It came 2 days later. We'll impressed with this service. Thank you.”

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Posted 4 years ago

“Delivery, service and quality of product was excellent.”

Furniture 123 5 star review on 21st May 2021

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Posted 4 years ago

“Great customer service!”

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Posted 4 years ago

“Excellent customer service. Very nice people to do business with and also good quality sofa.”

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Posted 4 years ago

“I am happy with my order and it’s easy to assemble and delivered in time.”

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Posted 4 years ago

“I ordered chairs prompt delivery nice quality chairs but unfortunately didn’t match with our dinning table ask for return which was accepted without any objection and refunded within few days Very happy with their customer services Thank you”

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Posted 4 years ago

“I ordered a beautiful lamp table that was damaged upon opening. Having contacted customer services a swift courier collection was arranged and a refund was issued. Despite this hiccup I would definitely shop with Furniture123 again, I really cannot fault thier customer service, brilliant 😊👍”

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Posted 4 years ago

“The item I ordered is stunning! It's excellent quality, easy to assemble and I'm very very pleased with furniture 123 Even the delivery guys were totally awesome. I was kept informed constantly. From start to finish this was a pleasurable experience. Very happy customer here. Thank you”

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Posted 4 years ago

“I had to return a fire that was faulty they arranged pick up quickly and was given full refund would definitely use furniture 123 again .”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews