Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,913 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,913 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had a brilliant experience with furniture 123. They have helped me all the way. Thank you so much for great service and communication. Kept some products but sent some back , with no problem with refunds ect”

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Posted 3 years ago

“Excellent customer service when I reported faulty item. Highly recommend this company - very happy with my purchase.”

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Posted 3 years ago

“Very polite and helpful delivery people, makes a big difference, the room is on 2nd floor, and they were quick with no hesitation of all the stairs so thank you for making this a wonderful experience”

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Posted 4 years ago

“Speedy delivery and item arrived well packaged and exactly as described. Quality excellent. Would buy again from this company!”

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Posted 4 years ago

“I found the experience with your company very enjoyable you dealt with my order prompt and effectively would recommend it to anyone'”

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Posted 4 years ago

“Poor quality, cheaply made table. I wouldn't have bought it if I saw in the shop. Too much hastle to return. Plently, better quality tables can be found in local furnature shops.”

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Posted 4 years ago

“Very stylish 6 piece faux rattan garden set. The chairs are ultra comfortable and it’s cube shape and size makes it versatile. Love it!”

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Posted 4 years ago

“Excellent buy very happy Very good quality good service”

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Posted 4 years ago

“Excellent customer services who actually pickup the phone in under 5 minutes! Promptly and efficiently handled my query. Will definitely shop with them again.”

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Posted 4 years ago

“Great quality customer service was great fire was faulty replaced within 2 days very happy with service”

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Posted 4 years ago

“Exactly how the day tem was described very fast delivery”

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Posted 4 years ago

“I ordered my new electric fire one day and received it the next day love my new fire was pleased with the prompt service”

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Posted 4 years ago

“Great product and speedy delivery, unfortunately the furniture ordered did not fit. Customer service was very good,friendly helpful staff made the return a no hassle experience. Highly recommend this company”

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Posted 4 years ago

“Very happy with the service I received and love the furniture too”

Furniture 123 5 star review on 27th May 2021

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Posted 4 years ago

“There was an issue with a faulty part. I only needed the part but they replaced the whole item straightaway.........excellent service. will recommend.”

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Posted 4 years ago

“Excellent furniture, customer service and delivery is fantastic,I’m a very happy customer and will definitely buy from 123 Furniture again.”

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Posted 4 years ago

“My offer was placed by mistake and unfortunately I couldn’t stop the delivery but 123 explained to me what to do and everything was sorted quickly and efficiently”

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Posted 4 years ago

“Ordered an item to match something ordered last year. New item fine and very nice but poorer quality unfortunately. Contacted customer service who gave a significant discount. Happy with that. I have to say their customer service is excellent.”

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Posted 4 years ago

“I had a fault with my original product, which I didn't realise until it was being fitted (3 weeks after I received it) Iafter informing furniture 123 they promptly sent me a replacement. It came 2 days later. We'll impressed with this service. Thank you.”

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Posted 4 years ago

“Delivery, service and quality of product was excellent.”

Furniture 123 5 star review on 21st May 2021

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,913 reviews