Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant service and I love the new sofa! I was sceptical because of the cheap price but it’s amazing. So so happy! Very quick delivery. I’m a landlady and have Airbnb’s. I’ll definitely be buying more furniture with you guys going forward.”

Furniture 123 5 star review on 1st July 2021

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Posted 4 years ago

“I had a fantastic experience with furniture 123 any queries I had were answered and dealt with straight away”

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Posted 4 years ago

“Love the swing chair, it looks great and was easy to put together. Only reason i'm not giving 5 stars is because the box was entirely open and broken on delivery and parts fell out as it was removed from the truck and taken to my driveway. However, the issue was dealt with quickly and impressively by 123 Furniture when I contacted them, so I would use them again.”

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Posted 4 years ago

“Great product and great service”

Furniture 123 5 star review on 25th June 2021

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Posted 4 years ago

“After looking at reviews and not being able to make my mind up, I finally went ahead with the purchase hoping for the best. Arrived already built (massive plus) and in perfect condition 👌. Looks great 👍. Was happy with the texts about delivery and the guys that delivered the item were very helpful also. Massive thumbs up and will shop with them now with no hesitation.”

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Posted 4 years ago

“Good price and excellent customer service. When I had a problem with one of the bar stools I ordered, a new part was sent out efficiently and I was kept in the loop all the way. Great company to do business with. Would recommend highly. Thank you.”

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Posted 4 years ago

“Excellent service great price very happy and will use you again”

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Posted 4 years ago

“Avoid this company at all costs! They take payments in full up front and then let you down with deliveries. Promise after promise is broken, their customer service team are useless and you will spend hours trying to track down your products but get nowhere. All the sales talk on their website about service and delivery is rubbish and they don't get back to you at all.”

Helpful Report

Posted 4 years ago

“Be wary of delivery times, stock shown as “in stock” on the website does not mean it’s in stock. 3 months later and I’m still waiting for my items. During this time my items have come into stock on the website but not to me! When I received part of my order after seeing they were in stock on the website and getting in touch with them to ask for one of my items the quality was not good on some parts. This was dealt with by customer services very well and replacement items were sent out and refund issued for a damaged item I did not want replacing. Still waiting for the remainder of my matching set.....”

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Posted 4 years ago

“Very happy the way my inquiry was dealt with, i ordered 2 table and 1 was damaged, it was pick up with in 4 day's and another one was send the next day.”

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Posted 4 years ago

“Great communication, fast delivery and amazing product 👏🏼 Thanks”

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Posted 4 years ago

“Solid, professionally well made & a classic looking, elegant design. Totally delighted.”

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Posted 4 years ago

“Furniture was very good condition and very good delivery”

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Posted 4 years ago

“I have had a brilliant experience with furniture 123. They have helped me all the way. Thank you so much for great service and communication. Kept some products but sent some back , with no problem with refunds ect”

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Posted 4 years ago

“Excellent customer service when I reported faulty item. Highly recommend this company - very happy with my purchase.”

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Posted 4 years ago

“Very polite and helpful delivery people, makes a big difference, the room is on 2nd floor, and they were quick with no hesitation of all the stairs so thank you for making this a wonderful experience”

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Posted 4 years ago

“Speedy delivery and item arrived well packaged and exactly as described. Quality excellent. Would buy again from this company!”

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Posted 4 years ago

“I found the experience with your company very enjoyable you dealt with my order prompt and effectively would recommend it to anyone'”

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Posted 4 years ago

“Poor quality, cheaply made table. I wouldn't have bought it if I saw in the shop. Too much hastle to return. Plently, better quality tables can be found in local furnature shops.”

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Posted 4 years ago

“Very stylish 6 piece faux rattan garden set. The chairs are ultra comfortable and it’s cube shape and size makes it versatile. Love it!”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews