Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,912 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with all my purchases. The white gloss bedroom furniture looks amazing. Quick delivery and very reasonable prices.”

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Posted 3 years ago

“After weeks of searching for my dining chairs then to find they were out of stock at most places I finally found them at furniture 123! Really happy with them and very easy to put together”

Furniture 123 5 star review on 3rd August 2021

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Posted 3 years ago

“After weeks of searching online I found my perfect garden modular set. It arrived quickly, was a little challenging to assemble but I managed it on my own, and looks great and is very comfortable. The only negative is that the glass is not fixed on the table so there is the potential for it to slide off and smash. Overall I'm really pleased.”

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Posted 3 years ago

“Delivery was delayed for a long period of time, furniture is very good quality, instructions very basic, overall I love my unit looks expensive.”

Furniture 123 4 star review on 2nd August 2021

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Posted 3 years ago

“Love love love this beauty ! Stylish comfort great value”

Furniture 123 5 star review on 2nd August 2021

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Posted 3 years ago

“Great quality item very impressed with the high end quality of my product, the way it was packaged and the quick delivery and communication. Highly recommended and I will definitely be ordering again.”

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Posted 3 years ago

“Bought a load of kids furniture from this site including bed, wardrobe, bedside chest etc. and generally happy enough with what we got for the price. Delivered on time with tracking provided so no problems there.”

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Posted 3 years ago

“new fitted kitchen, a new floor and now a new table & chairs from Furniture 123. The customer service price & delivery was just right”

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Posted 3 years ago

“Look fantastic nice strong smart table delivered on time Would buy again but sadly a art missing in light the adapter Took me & dad 5 hours to built. but love the end result hopefully I’ll get an adapter to sort out my lighting Over all nice”

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Posted 3 years ago

“Quick delivery and kept up to date with delivery”

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Posted 3 years ago

“Very easy, stress free return and replacement thanks to awesome five star customer service. Will definitely use again.”

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Posted 3 years ago

“We ordered a dining table and chairs that was in stock, delivery was on the day as promised, while I was assembling the chairs two pieces of them was missing,a phone call to customer care was all it took to sort it out and the new chairs where delivered the following day,that is what I call very good service,thank you 123”

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Posted 3 years ago

“Recently purchased an Adeline Sideboard with next day delivery. The item arrived very well packaged. It took a lot of effort to get the item out, destroying much of the packaging in the process. The item was damaged inside. A dowel was sticking out the wood and was smashed around it. I asked for a replacement to be told it cannot be picked up until Wednesday, and i cant get a replacement until after (likely friday or following week). I got told to package it the best i could as it was no use to them (not easy as all the polystyrene was sellotaped before so had smashed while unwrapping and had to improvise with bubble wrap, plus box is a nightmare to retape). I got no offer of a refund on the next day delivery, or a replacement offered before this date. Surely it would be easier to send a new one first and pick the other up at a later date or same time. Loved the first one i brought and the dining table, but this one has really let it all down. If someone buys "next day" delivery, its for a reason. Now have to take time off work or sit up (on nights) to wait for a pick up and delivery of another sideboard. Nice furniture but really disappointing service!! EDIT: I Received a pick up date for Thursday now, however they are saying I won't hear from until the 28 about a replacement. Won't be using this company again. My next day item and changed to next bloody month. Avoid this company at all costs!!”

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Posted 3 years ago

“Customer service team is fast and resourceful. They update you so it feels like they’re checking up on you. Even tho my item was delayed they handled it professionally to a point I forgot about getting upset. I ordered a velvet 3 seater with chrome legs. SO SOFT AND COMFY EXCEEDED MY EXPECTATIONS. Delivery team worked very hard getting my sofa up my flight of stairs and we’re very friendly. Will definitely tell my family about this company.”

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Posted 3 years ago

“Great company, would do business again.”

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Posted 3 years ago

“Fast and efficient also really impressed with how well our items were packed.”

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Posted 3 years ago

“Excellent quality and value for money, so pleased with our purchase. Your delivery service is the best I have ever used.”

Furniture 123 5 star review on 9th July 2021

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Posted 3 years ago

“Very fast delivery. Excellent customer service, kept me updated with dispatch and delivery information. Beautiful quality item. Would definitely buy from them again.”

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Posted 3 years ago

“Ordered a sofa and it was delivered within 2 days however it was too big to fit in the lift so it was sent back by the delivery men , I got in touch with the team and had the smaller version delivered within 2 days! So impressed with the customer service , everyone I spoke to was swift to action my request. The sofa is so beautiful and great quality!! It’s definitely a statement piece and whilst the shade was slightly different than the photo, it’s even more beautiful and I’m super pleased with it.”

Furniture 123 5 star review on 6th July 2021

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Posted 3 years ago

“Seriously disappointed in this company. I ordered a bunk bed for my children. Paid £15 and waited a week for allocated delivery day. Received both email and text confirmation the night before to say it would be delivered between 8.05 and 12.05. I called at 1.30 when it had not been delivered to be told the driver had had an issue with a tire but I was top of the delivery list and it would definitely be delivered that day and to just keep waiting. I waited inside all day but it never arrived. When I called customer services the following day I spoke to a very rude man who told me it had simply been returned to the warehouse and I would have to wait another 3-4 working days for delivery. Having done so I have received no updated and called again this morning to be told it has not yet been delivered back to the warehouse and is still with the courier. It will be returned this week and then there will be another 3-4 working days for quality check before they can send it out again. I was told that, whilst there could be no guarantees, it should be delivered at the end of next week but I wouldn’t receive any updates so I can call back then. Meanwhile having dismantled my children’s cots whist awaiting arrival of the bed they are now sleeping on mattresses on the floor. Just pathetic service.”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,912 reviews