Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,912 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my mirrored tv unit and it’s much nicer than the picture online. I couldn’t believe how large it was until the delivery guys took it out of the package for me. They went above and beyond to help me, very pleasant guys. Thank you Furniture 123 I will be ordering from yous again.”

Furniture 123 5 star review on 14th October 2021

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Posted 3 years ago

“I ordered a green velvet chair for my salon, it has arrived but there was a faulty part. Contacted Customer Service and within a few days the new part arrived and I can enjoy the new chair. Great product, amazing Customer Service, I can highly recommend them to everyone.”

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Posted 3 years ago

“Delivered on time. Customer service was prompt in answering questions we had. All in all had good service and would definitely use Furniture 123 for future purchases.”

Furniture 123 5 star review on 11th October 2021

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Posted 3 years ago

“Great to go business with , keep you posted every step of the way delivered on time & love my table”

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Posted 3 years ago

“Amazing quality and delivery was brilliant”

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Posted 3 years ago

“Console table I purchased looks far more expensive than what I paid for it! Packaging was excellent and delivery driver placed the packages in the hallway, rather than leave at the door.”

Furniture 123 5 star review on 9th October 2021

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Posted 3 years ago

“Great customer service and lovely delivery men”

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Posted 3 years ago

“Wonderful service Absolutely thrilled with the quality of my Olivia drawers and bedside units , very well built and look very classy, beautiful colour of grey too !!”

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Posted 3 years ago

“Good points - two out of three items of furniture were delivered on time. One I was given no delivery information at all for to get a call from the driver saying he was leaving it on the street outside my house. Unimpressed by that”

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Posted 3 years ago

“I purchased the chair and paid for standard delivery. The chair arrived the following day and it was perfect. Great customer service.”

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Posted 3 years ago

“Very good service. I love the chair, the price was good and was delivered when said”

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Posted 3 years ago

“They horrible people to order from I got ahold them before return policy of 15 days no return damaged on delivery”

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Posted 3 years ago

“After taking up a delivery of several items of bedroom furniture, I had to book a return of the chest of drawers that was damaged. A replacement was eventually delivered but after unpacking there was 2 items missing. I contacted the company who said they would get back to me. Eventually I was told the parts could not be provided. I was offered a small refund and was told to research the availability of obtaining the part from eBay!! Why can’t companies check that the delivery is complete before sending the item out for delivery??”

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Posted 3 years ago

“I love my chair. It's so comfy and looks great in my room. Was delivered faster than expected.”

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Posted 3 years ago

“Great quality, fast delivery. Buying again due to move and needing bunk beds. So 4th bed I have brought from them”

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Posted 3 years ago

“Fairly straightforward experience with this company. We ordered a lovely velvet corner sofa that arrived when it was schedule to. It was well-packaged and easy to construct- my partner just screwed in the legs, which look very sturdy. The delivery men carried it into my house and placed it down gently - they were really very nice.”

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Posted 3 years ago

“Ordered 3 beds and received only 2 as we were notified that one had been delivered to the wrong depot. Now claiming the missing bed has been has been delivered to us and when we have looked online to see when apparently it was today. Tried to resolve the matter via email since the first two beds were delivered last week and keep being told it has been delivered. Now the system shows it was delivered today. We live 3/4 of mile away from anyone else, only house in the area, all at home today nothing has been delivered. Disgusting level of service via email. Going to escalate this further, I have one very disappointed little girl with no bed of her own at the minute. Please please avoid this company terrible service. ArrowXL were the delivery team for the first 2 beds. Sad thing is this could have been a good review as we were happy with the quality of the beds received.”

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Posted 3 years ago

“Really quick & efficient delivery. Sofa is just how it looks in the website photo & also perfect size, looks great and is very comfy. Plus cheaper than lots of other furniture companies. Really recommend!”

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Posted 3 years ago

“Held onto money for 6 months. After non delivery stated item discounted. 3 chases and still not refunded my £800. Avoid.”

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Posted 3 years ago

“Loved my item. Quality actually looked really good for the price. Product arrived fairly quickly and easily with no fuss.”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,912 reviews