Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,912 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the customer service the delivery guys were very informative about time of delivery and helpful in putting the heavy item in the room I requested, the price was good for the sideboard which is a focal point in my lounge.”

Helpful Report

Posted 3 years ago

“If I could’ve put 0 stars I would have, delivery was scheduled to then be advised it would be 2 hours late which wasn’t that big a deal, myself and my 3 year old sat in our empty new build with no appliances waiting for this delivery, to then be told at 18:01 that the delivery was unsuccessful, which I find hard to believe as they weren’t even in our area on the tracker, day off wasted and now expected to wait another week for delivery, shocking courier service. Best of all, customer service lines had closed by this point so the rage has sat with me all night.”

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Posted 3 years ago

“Bought a large chest of drawers which is lovely, it arrived a day before due date. I loved it so much l bought a smaller one to match. Both very reasonably priced!! Would definitely order from this company again. First class service!!”

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Posted 3 years ago

“Brought a fireplace and it was delivered on time and looks lovely. Thank you furniture 123”

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Posted 3 years ago

“Everything went smoothly. Sofa arrived but damaged. The customer services dealt with it immediately.”

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Posted 3 years ago

“Really happy with our purchase of a love seat. Delivery was on a Saturday which is perfect as we're at work all week, came within a week of ordering and didn't have to wait around all day as they gave a time slot. Friendly drivers and a fabulous chair.”

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Posted 3 years ago

“The delivery company used were awful . watched the driver drop the parcel out of the van , met him at our front door and he literally threw the parcel onto the doorstep ( and it’s not small !) . When we said to be careful he muttered something and just walked away - needless to say item is damaged !”

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Posted 3 years ago

“It came on time ,It was exactly what I wantedand I am very satisfied, Will purchase from Furniture 123 again.”

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Posted 3 years ago

“I have purchased items from F123 over the last 3-4 years, I have been happy with almost all of them with the few needing to be returned I have not had any problems doing so, the refund process is usually quick and easy. The customer service team are very, very helpful and always call back or email within the time frame given. The delivery’s are always on time and collections are collected with updates for when they will be arriving, drivers always smiling and chatty as well as polite. I’m actually impressed with the service F123 have provided me.”

Furniture 123 4 star review on 23rd November 2021

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Posted 3 years ago

“Would not order again from this company, 3 delivery dates and still have no bed. Read the reviews before ordering. The couriers they use are useless”

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Posted 3 years ago

“Great communication, great customer service, items out of stock but we have to understand this at the moment. Slight fault with item so cash reduction given withou issue”

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Posted 3 years ago

“Bought grey velvet office chair July 2020, falling apart by Oct 2021. Price was expensive during lockdown but was happy to accept supply/demand issues and also having to wait over a month for delivery. What I am struggling to accept is, whilst the chair has a 1 year guarantee, after this period the chair starts to show-up the poor quality. I have a tear in the fabric which has appeared with part of the metal frame protruding from inside. Customer service response today was “out of warranty, got to a local shop to get it repaired”! Poor quality & customer service. Don’t waste your money.”

Furniture 123 1 star review on 16th November 2021

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Posted 3 years ago

“Ordered a swatch first which was delivered quickly and very professionally packaged. I then decided to order the piece I wanted as the colour and material was perfect. Ordering was very easy, the price is excellent for the quality of the item. My order was processed and sent out via overnight delivery meaning it would be delivered in the morning. Delivery was also easy as the driver was on time, and very friendly. The piece had slight imperfection which I addressed via customer service, who dealt with the issue and resolved the issue the same day of delivery, I’m extremely happy with my new edition of furniture and will definitely looking to to purchase more from Furniture 123.”

Helpful Report

Posted 3 years ago

“I had to e.mail customer service as 1 of the castors was not scrwing in properly and they replied really quickly and resolved my issue. I was a bit apprehensive about buying a sofa online, but really liked a teal velvet one i saw, so I went ahead and ordered it. The price was good and ordering was so easy. I was kept up to date on my order and delivery. The delivery chap phoned to let me no when they would be at my house. I am over the moon with the sofa , we had to put the legs on ourselves but it was easy & there is instructions that came with the sofa. The quality is great for the orice and we find it really comfortable. It was so stress free ordering from this company and I would be more than happy to recommend them to my family & friends.”

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Posted 3 years ago

“Fab service quick delivery”

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Posted 3 years ago

“Fast delivery, good product”

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Posted 3 years ago

“Still have not received my item. Was supposed to arrive a week ago but the delivery day just received a message that I need to contact yourself as there were issues with my delivery; so now still waiting for it!!! And seems I can’t publish a review with a star - “there is a problem”!!! Unbelievable!!!”

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Posted 3 years ago

“Absolutely love the pink chair and footstool. It’s stunning. Just as described. Kept up to date with delivery and delivered within the two hour time window that was allocated. Will definitely be shopping again. Highly recommend.”

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Posted 3 years ago

“Less than one star doesn't appear to be an option. I have been waiting for a bed since September. First one was discontinued after waiting 5 weeks. I'm still waiting for the replacement. Do not order from this company.”

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Posted 3 years ago

“Omg!! What a great service! Speedy through the website, fast delivery, I was informed readily right through the whole process. I ordered the Inez velvet foot stool and my goodness it is beautiful. Great quality, beautiful orange colour, fantastic value for money...I definitely would not hesitate to use Furniture 123 for future purchases. Great company!!!”

Helpful Report

Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,912 reviews