Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,912 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, excellent price, excellent furniture for the price.”

Helpful Report

Posted 3 years ago

“I purchased 2 chairs and 2 benches from Furniture 123. One of the chairs was damaged underneath and I contacted customer services who came back to me on the same day to offer a partial refund or replacement. The following week my dining table arrived and I realised that the benches were too wide to fit underneath. I contacted customer services again and the following day they responded with information on how to return the benches and even offered a collection service for £15. My refund was processed within a week. It's the best customer service I have received by some considerable distance. Well done.”

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Posted 3 years ago

“Brilliant service from start to finish. Easy to order and updates given as to when it would arrive. Telephone call given from delivery guys when they were near. Once built a very small part off one support leg was missing. Called customer services who arranged for it to be dispatched straight away. Very polite.”

Furniture 123 5 star review on 21st January 2022

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Posted 3 years ago

“Absolutely the worst company I have ever dealt with, shocking customer service and lies!! Ordered product 2 months ago and the wrong item arrived (no problem, I accept that mistakes happen). Tried to contact multiple times, told somebody would call back multiple times..... nobody calls you back. When I did manage to speak to somebody I was told the item would be redelivered within 2 day, nothing arrived. More promises of call backs that never materialized. Again told it would be delivered within 2 days, this time the wrong item sent again. More promises of call backs that never materialized. Then told item would be delivered next day, nothing arrived (shock!!). Another hour on the phone, now to be told it is out of stock. AVOID THIS COMPANY!!”

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Posted 3 years ago

“Excellent company from start to finish, excellent communication, deserves 5 stars.Absolutely love my new bed, exactly as advertised, colour and high spec.Will definitely be recommending them to family and friends.”

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Posted 3 years ago

“DO NOT ORDER FROM THIS COMPANY! would give it zero stars or minus if there was an option The company stated delivery as three weeks but as soon as payment was made went to 4 weeks. It then increased to 8 weeks follwes by 12 weeks. Once they did finally say it will be delivered, provided me witha date & time they did not turn up. When I followed up was told there was an issue with courier and rearrange which added another week or two. Today is the day I was meant to receive my order. Again received an email last night with a delivery time slot. This morning I was told there was an issue with handover. I called customer service and they said they will check to see if there is stock to rearrange delivery to find out its due to come in on 15/02/22. So there was no delivery to be made in the first place, just a bunch of lies. I was promised delivery today but there was absolutely no way to get the item if ir was never in the warehouse. Worst shopping experience, avoid like the plague.”

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Posted 3 years ago

“Ordered an Electric fireplace during the sales. Was very impressed with the fireplace and the delivery arrived on time and in perfect condition. Couldn't be happier”

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Posted 3 years ago

“Good product & after sales service”

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Posted 3 years ago

“Absolutely fantastic service purchased on Monday and delivered on Friday amazing I would recommend furniture 123 to everyone Many thanks Dean”

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Posted 3 years ago

“Excellent customer service. Delivery made on time and a very speedy process of everything.”

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Posted 3 years ago

“Good quality product. Initial delivery date did not happen but advised new date 2 days later did. Transit damage occurred, but replacement was supplied rapidly without dispute. Pleased overall and would use again.”

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Posted 3 years ago

“Unit was easy to put together although some screws were missing. Fortunately my husband had some in his shed. Apart from this I'm very pleased with it.”

Helpful Report

Posted 3 years ago

“Ordered 2 items 4÷2 cabinet 4+3÷2 (latter yet to.be assembled). Slight damage to draw front of the 1st item but compensation was quickly offered. Overall satisfied with the the service as it was the first time I'd used the company Items were due within 8 weeks but were delivered within days.”

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Posted 3 years ago

“Brilliant company, nice polite delivery driver and the coffee table is amazing!”

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Posted 3 years ago

“Good quality and easy assemble. Delivery guys were great. No issues with anything”

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Posted 3 years ago

“Small dropleaf table,came with a few issues,which I reported back to 123 furniture,response £10 voucher, cash off would have been better.not really thrilled.”

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Posted 3 years ago

“Ordered dining chairs Saturday arrived Monday. Very happy with this company & the delivery service.l”

Furniture 123 5 star review on 7th January 2022

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Posted 3 years ago

“The bed is so beautiful! My daughter is over the moon. Delivery men were on time and lovely people. All in all a fantastic shopping experience. Thank you Furniture123”

Furniture 123 5 star review on 6th January 2022

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Posted 3 years ago

“Easy to order on line delivery was by Amazon which did not go as smoothly unfortunately and one leg was damaged tried to sort it by email but didn't get a reply from the same person so I rang up customer service spoke to a lady call Natalie all sorted in less than 5 minutes (well done her) other than that good quality and price just what I needed”

Helpful Report

Posted 3 years ago

“Thanks for a fast delivery and a excellent round marble table which has not disappointed. We were kept informed from beginning to end of the process of item which is brilliant. Keep up the excellent customer experience. Many many thanks.”

Helpful Report

Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,912 reviews