Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service from start to finish, quick delivery and arrived on when it said it would, had a query with the item which was answered quickly by Naill on the live chat/email team, great customer service Naill - Ottoman Bed is lovely and super comfy......very happy and would definitely use Furniture123 again!!”

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Posted 3 years ago

“Wow, such a beautiful armchair. Delivery was sooner than expected. Had an issue which was very quickly and efficiently resolved by the customer service.”

Furniture 123 5 star review on 1st February 2022

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Posted 3 years ago

“We could not be happier with the sofa we've received! And auch quick delivery too!”

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Posted 3 years ago

“I had a fault with my new fire place, after speaking to the tech team a replacement was delivered 2 days later, thanks again 123.”

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Posted 3 years ago

“Fantastic prices quick delivery and very good with returns I would recommend this company”

Furniture 123 5 star review on 26th January 2022

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Posted 3 years ago

“Step by step info on when my goods would be delivered, very happy with my purchase & would buy from this provider again, really good quality & price of my outdoor pouffe”

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Posted 3 years ago

“Above and beyond the delivery guys came up three flights of stairs with 8 heavy boxes they just got on with it amazing delivery service bought Hamilton bedroom furniture love it amazing value always great service love the furniture123 it’s always my go to when I need furniture thoroughly recommend”

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Posted 3 years ago

“Easy ordering, updated on delivery regularly, delivered when they said they would. Item well packaged and intact on arrival”

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Posted 3 years ago

“I ordered a hall table. Good choice of designs. Best price. Happy with quality of product, exactly as described. Delivery was speedy and kept informed via tracker.”

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Posted 3 years ago

“Arrived when expected, really straight forward transaction.”

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Posted 3 years ago

“Beautiful tv unit ,looks stunning .delivery and packaging great BUT a few scratches on one of the doors and wood devision part badly marked which I have coloured in with wood pen to hide ,as I said really well packaged so couldn’t see until all wrapping taken off also. Might of been us but found it very uneasy to order 😬”

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Posted 3 years ago

“Tiffany LED Console table - Delivery was very speedy and efficient.”

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Posted 3 years ago

“Lovely, as advertised, great colour, looks great, excellent delivery service.”

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Posted 3 years ago

“Extremely helpful service. Excellent quality of furniture.”

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Posted 3 years ago

“Excellent service, excellent price, excellent furniture for the price.”

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Posted 3 years ago

“I purchased 2 chairs and 2 benches from Furniture 123. One of the chairs was damaged underneath and I contacted customer services who came back to me on the same day to offer a partial refund or replacement. The following week my dining table arrived and I realised that the benches were too wide to fit underneath. I contacted customer services again and the following day they responded with information on how to return the benches and even offered a collection service for £15. My refund was processed within a week. It's the best customer service I have received by some considerable distance. Well done.”

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Posted 3 years ago

“Brilliant service from start to finish. Easy to order and updates given as to when it would arrive. Telephone call given from delivery guys when they were near. Once built a very small part off one support leg was missing. Called customer services who arranged for it to be dispatched straight away. Very polite.”

Furniture 123 5 star review on 21st January 2022

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Posted 3 years ago

“Absolutely the worst company I have ever dealt with, shocking customer service and lies!! Ordered product 2 months ago and the wrong item arrived (no problem, I accept that mistakes happen). Tried to contact multiple times, told somebody would call back multiple times..... nobody calls you back. When I did manage to speak to somebody I was told the item would be redelivered within 2 day, nothing arrived. More promises of call backs that never materialized. Again told it would be delivered within 2 days, this time the wrong item sent again. More promises of call backs that never materialized. Then told item would be delivered next day, nothing arrived (shock!!). Another hour on the phone, now to be told it is out of stock. AVOID THIS COMPANY!!”

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Posted 3 years ago

“Excellent company from start to finish, excellent communication, deserves 5 stars.Absolutely love my new bed, exactly as advertised, colour and high spec.Will definitely be recommending them to family and friends.”

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Posted 3 years ago

“DO NOT ORDER FROM THIS COMPANY! would give it zero stars or minus if there was an option The company stated delivery as three weeks but as soon as payment was made went to 4 weeks. It then increased to 8 weeks follwes by 12 weeks. Once they did finally say it will be delivered, provided me witha date & time they did not turn up. When I followed up was told there was an issue with courier and rearrange which added another week or two. Today is the day I was meant to receive my order. Again received an email last night with a delivery time slot. This morning I was told there was an issue with handover. I called customer service and they said they will check to see if there is stock to rearrange delivery to find out its due to come in on 15/02/22. So there was no delivery to be made in the first place, just a bunch of lies. I was promised delivery today but there was absolutely no way to get the item if ir was never in the warehouse. Worst shopping experience, avoid like the plague.”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews