Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,912 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality table and easy to build. The colour isn’t the same as the picture said it’s walnut but it’s more mahogany wood with a slight orange tone which I don’t really like. But very quick delivery paid for next day and was there by 12 noon the next day.”

Furniture 123 3 star review on 13th March 2022

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Posted 3 years ago

“Fantastic looking Payton sofa at a great price and delivered very quickly (Ordered on a Friday, got it the following Wednesday). Delivery guys were great and no complaints.”

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Posted 3 years ago

“So late and then you tried to cancel after I stated that I needed it to match a previous product I had purchased!!!”

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Posted 3 years ago

“8 weeks of delays following ordering. Poor communication all the way through. When finally available, delivery date not suitable and couldn't be changed. Delivery firm left goods in unsecured location in the pouring rain. Goods rain damaged. Terrible service from start to finish.”

Furniture 123 1 star review on 1st March 2022

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Posted 3 years ago

“The Emerson small drop leaf table I bought was damaged in transit but after phoning up I was delighted that the helpful member of staff immediately arranged for another one to be sent to me without any hassle. The assembly instructions for putting the table together proved really easy to follow with every part numbered and clearly identified...there is however a small mistake in section 03 with how to fit the corner pieces, but it doesn't take long to work it out! It took a few hours to put it all together but the result is extremely satisfying....terrific solid table, perfect for two people. Would highly recommend this product.”

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Posted 3 years ago

“I am so happy with my purchase, my daughter loves it🥰🥰🥰”

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Posted 3 years ago

“The 2 bed is looking nice but the material is so bad you should have use good material on the item not happy with my purchase”

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Posted 3 years ago

“Fast efficient service”

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Posted 3 years ago

“Item was exactly what was wanted and had accurate description and good value. Shame completely let down by delivery information by F123. Took time off work to stay at home to receive order as per delivery info on track and trace but no show. Tried calling delivery company as instructed on the track and trace and wrong number on website as it went to F123 customer services. Once given correct number ABC del said they never were delivering on stated day but on another one. Del company was helpful.”

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Posted 3 years ago

“No word that my item wasn’t in stock. I ordered it pd got delivery date then on delivery day I went into tracking to find out time for delivery only to see. WAITING FOR STOCK This is rubbish had to cancel joiner to fit this”

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Posted 3 years ago

“Service was made easy to order. I have had two ottoman beds in the past from you Price was reasonable, delivery was very prompt although incurred delivery charge . Will not be returning the baby pink ottoman bed as it’s beautiful my granddaughter loves it”

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Posted 3 years ago

“Lovely items but sadly had to return them as too big for the space. Company good to deal with and returns were collected promptly and refunded quickly. Would happily use this company again.”

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Posted 3 years ago

“Great service, lovely sofa at a good price and prompt delivery. All good!”

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Posted 3 years ago

“Excellent website easy to order fast delivery after sales team second to none , The console I bought was all real wood and really solid but the price was amazing I'd been browsing for weeks for a console table that would fit in a tight corner and found one here ,it was such a lovely oak one my sister bought one too ,thankyou furniture 123 you will be my first port of call from now on x”

Furniture 123 5 star review on 11th February 2022

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Posted 3 years ago

“Purchased a Grade A1 (Condition: Grade A1 items are in brand new condition but may have been re-boxed) guest bed for my twin boys who share a tiny bedroom. I was able to assemble the bed with my dad in an hour!! The beds are really good quality, they're nice and sturdy and all parts were in immaculate condition. Really happy with our purchase.”

Furniture 123 5 star review on 10th February 2022

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Posted 3 years ago

“Service , Delivery & my son in law construction were all perfect 🤩”

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Posted 3 years ago

“Looks excellent once built. Had to get some replacement parts but this was dealt with quickly and parts arrived next day. Took a bit of time to assemble and only tackle if your good at building furniture!! Very happy with end product”

Furniture 123 4 star review on 9th February 2022

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Posted 3 years ago

“Excellent speedy customer service. Prompt delivery. Beautiful colours in a very soft velvet. I would buy again .”

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Posted 3 years ago

“Good quality, good price, fast delivery, good communication. I’ve ordered a dinning table and 6 chairs, very happy with my purchase. I’ll definitely order other things I need from their website.”

Furniture 123 5 star review on 9th February 2022

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Posted 3 years ago

“Great service and good value for money products”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,912 reviews