Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow.....we are very impressed with the quality ,price and customer service . We brought a glass top dining table with walnut legs walnut dining chairs, walnut tv stand,mango chest of draws and bedside draws to match....stunning all prices...beautiful made extremely well packed ...the delivery staff were professional and friendly...and the customer service team were wonderful....the team keep you informed and updated every step of the way... Thank you 😊”

Furniture 123 5 star review on 4th May 2022

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Posted 3 years ago

“Excellent customer service, delivery on time and furniture good value. Easy to follow assembly instructions provided.”

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Posted 3 years ago

“The simplicity of the furniture and the saving available. Good price”

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Posted 3 years ago

“The six drawer midsleeper ,easy to follow instructions, can easily be built by a single person with abit of savy , the drawers are nice and deep , my daughter loves the bed. If there was any criticism it would be the space behind the drawers .which could of been used for extra storage”

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Posted 3 years ago

“Beautiful, well made ottoman ,looks more expensive than it was , delivered within a 2 hour time slot great service, would recommend this company.”

Furniture 123 5 star review on 19th April 2022

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Posted 3 years ago

“This was my first purchase and I’m extremely pleased with the product and service. It was nice to be constantly update on the status of my order. Would definitely recommend to family and friends.”

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Posted 3 years ago

“The product is very very good. Very sturdy and expensive looking. Delivery was spot on as well. No complaints in this crib.”

Furniture 123 5 star review on 3rd April 2022

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Posted 3 years ago

“Awful company AVOID at all cost, customer service is full of lies and empty promises. Ordered a cot with next day delivery and only received half of it and kept getting told the spare part will be delivered to me by a date every time I called up on said date they would apologise and say it would take another 2 days and used the same excuse but can quite easily arrange a delivery to pick up the item I have after I requested a refund. I'm not even hopeful I will even get my money back. Wish I read the reviews sooner”

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Posted 3 years ago

“Read the appalling reviews,decided not to place an order for a £900 sofa.. reviews work.”

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Posted 3 years ago

“Everthing about the service was first class. Customer service answered the phone quickly and knowledgably. Goods were promised and arrived promptly”

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Posted 3 years ago

“Absolutely shocking company to deal with. Ordered two beds and mattresses in good faith, only for one bed and 4 mattresses to arrive. After enquiring was advised they didn't have any of the same bed in stock and would we like a refund or to return the items. The items were collected for a full refund, yet 10 days later still waiting for an update and they can't even advise if the items have been returned to the warehouse. On top of that they charge £20 to collect the items, even though it's there fault they sold something they don't have in stock. Several emails later and all you get is generic responses with no help. Absolutely avoid this company, as not only truly unhelpful, but when it's there error they charge you to collect them!!! Am currently looking into management/Director level to escalate further as nothing has been done in 10 days and still hold over £900 of our money.”

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Posted 3 years ago

“On time, efficient, friendly.”

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Posted 3 years ago

“The communication from purchase to delivery was excellent. The delivery people were possibly the most friendly and helpful I’ve ever had the pleasure to meet. The sofa bed is of excellent quality. From previous reviews I’d anticipated that the pull out bed would be exceptionally uncomfortable but this is not the case. The sofa is firm but very sturdy and well made, a few cushions will enhance the comfort. Very happy with this purchase & would definitely use this company again.”

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Posted 3 years ago

“unit is very nice, easy to assemble, good looking piece of furniture.I would have given five stars however as I paid for next day delivery upon ordering (Wednesday) and it didn't arrive till Saturday, not really good enough.”

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Posted 3 years ago

“Good quality table and easy to build. The colour isn’t the same as the picture said it’s walnut but it’s more mahogany wood with a slight orange tone which I don’t really like. But very quick delivery paid for next day and was there by 12 noon the next day.”

Furniture 123 3 star review on 13th March 2022

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Posted 3 years ago

“Fantastic looking Payton sofa at a great price and delivered very quickly (Ordered on a Friday, got it the following Wednesday). Delivery guys were great and no complaints.”

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Posted 3 years ago

“So late and then you tried to cancel after I stated that I needed it to match a previous product I had purchased!!!”

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Posted 3 years ago

“8 weeks of delays following ordering. Poor communication all the way through. When finally available, delivery date not suitable and couldn't be changed. Delivery firm left goods in unsecured location in the pouring rain. Goods rain damaged. Terrible service from start to finish.”

Furniture 123 1 star review on 1st March 2022

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Posted 3 years ago

“The Emerson small drop leaf table I bought was damaged in transit but after phoning up I was delighted that the helpful member of staff immediately arranged for another one to be sent to me without any hassle. The assembly instructions for putting the table together proved really easy to follow with every part numbered and clearly identified...there is however a small mistake in section 03 with how to fit the corner pieces, but it doesn't take long to work it out! It took a few hours to put it all together but the result is extremely satisfying....terrific solid table, perfect for two people. Would highly recommend this product.”

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Posted 3 years ago

“I am so happy with my purchase, my daughter loves it🥰🥰🥰”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews