Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,958 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 25th May, delivered on 27th May. Very happy with information received at time of ordering and the delivery men were really lovely. Thank you for a great experience”

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Posted 3 years ago

“Love the item however there was row two marks / damage.”

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Posted 3 years ago

“Swift delivery, lovely quality at a really reasonable price”

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Posted 3 years ago

“Beautiful, good quality bed frame. Bed was easy to put together. Easy to order from this website and very quick delivery. Delivery costs felt quite expensive.”

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Posted 3 years ago

“The drawer is exactly as pictured, I was worried that the quality wouldn’t be that great and it may look cheap but it’s really nice, heavy, looks expensive and I’m happy with it. Delivery was brilliant as well, it literally came in the next day. I’ve used it as a tv unit so I’m not too fussed about the space in the drawers but if using for something else then you might find the drawers inside are small. Only downsides are how long it took to build, and the drawers slightly stick out more than they should, not hugely noticeable but still a little annoying.”

Furniture 123 4 star review on 13th May 2022

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Posted 3 years ago

“Fast and efficient service and delivery”

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Posted 3 years ago

“Really happy with this service, everything amazing from ordering to delivery.”

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Posted 3 years ago

“We were very satisfied with the service and the quality of the article. An enhancement to our home.”

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Posted 3 years ago

“OK so still a lot of time taken to make the item up but what's a couple of hours when the end job is so fantastic it really is nice and matches my tv unit ,the sideboard even lights up,marvellous great value for money.The th unit I bought was bigger so a local DIY guy made it up for me very reasonably .”

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Posted 3 years ago

“Ordered a sideboard and dressing table which were delivered on time, one week after placing order. Communications were excellent throughout from both the company and their delivery company. The furniture quality is the best I have encountered in fifty years of self assembly flatpack goods. I highly recommend Furniture 123 and will definitely buy from them again with total confidence.”

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Posted 3 years ago

“Brilliant furniture, good price. Kept informed every step. Delivery on time and polite and helpful. Will definitely be ordering again.”

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Posted 3 years ago

“Poor customer service. Poor furniture. No pilot holes in the base.”

Furniture 123 1 star review on 4th May 2022

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Posted 3 years ago

“Wow.....we are very impressed with the quality ,price and customer service . We brought a glass top dining table with walnut legs walnut dining chairs, walnut tv stand,mango chest of draws and bedside draws to match....stunning all prices...beautiful made extremely well packed ...the delivery staff were professional and friendly...and the customer service team were wonderful....the team keep you informed and updated every step of the way... Thank you 😊”

Furniture 123 5 star review on 4th May 2022

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Posted 3 years ago

“Excellent customer service, delivery on time and furniture good value. Easy to follow assembly instructions provided.”

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Posted 3 years ago

“The simplicity of the furniture and the saving available. Good price”

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Posted 3 years ago

“The six drawer midsleeper ,easy to follow instructions, can easily be built by a single person with abit of savy , the drawers are nice and deep , my daughter loves the bed. If there was any criticism it would be the space behind the drawers .which could of been used for extra storage”

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Posted 3 years ago

“Beautiful, well made ottoman ,looks more expensive than it was , delivered within a 2 hour time slot great service, would recommend this company.”

Furniture 123 5 star review on 19th April 2022

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Posted 3 years ago

“This was my first purchase and I’m extremely pleased with the product and service. It was nice to be constantly update on the status of my order. Would definitely recommend to family and friends.”

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Posted 3 years ago

“The product is very very good. Very sturdy and expensive looking. Delivery was spot on as well. No complaints in this crib.”

Furniture 123 5 star review on 3rd April 2022

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Posted 3 years ago

“Awful company AVOID at all cost, customer service is full of lies and empty promises. Ordered a cot with next day delivery and only received half of it and kept getting told the spare part will be delivered to me by a date every time I called up on said date they would apologise and say it would take another 2 days and used the same excuse but can quite easily arrange a delivery to pick up the item I have after I requested a refund. I'm not even hopeful I will even get my money back. Wish I read the reviews sooner”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,958 reviews