Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,912 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy, quick ordering process. Beautiful furniture engineered with good quality craftsmanship and exceptional finish touches and materials. Delivered quicker than expected. Beyond delighted with my purchase and the full experience.”

Helpful Report

Posted 3 years ago

“From the delivery drivers to customer service can't fault this company.we ordered 5 items , more than happy with them all, quality fantastic, well packaged, easy to follow instructions. I can't recommend this company enough.”

Furniture 123 5 star review on 5th February 2022

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Posted 3 years ago

“I was surprised at the quality of the dining chairs I bought I have seen similar bug actually not as good a quality for DOUBLE the price I am really pleased with my purchase Delivery was free and delivery men were so kind and brought the chairs upstairs with no complaint I will definitely shop with this company again!!!”

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Posted 3 years ago

“Fantastic service, very reasonable delivery cost especially as my chair's were delivered in 24hrs, Items were exactly as described, very good quality.”

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Posted 3 years ago

“A bit disappointed that the furniture was delivered in a box and for me to unpack as a single person was not easy . The colour was not as I expected however it was acceptable . There was a problem when screwing the legs in as one of the threads was faulty . Although The quality of the fabric was excellent . After having a conversation with. A technician we discussed a discount which I accepted . Overall I have given 4 stars based on the quality and service . I would have given 5 had the delivery been better and no fault with the furniture .”

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Posted 3 years ago

“Would not use again - missing parts and wouldn't replace them. I order 2 new cabin beds for the kids which I knew had a couple of weeks lead time. Their sales person phone me up a few days later and said they had 2 returned on a delivery which were not opened, had been checked and were in perfect order and did I want those? which I agreed to. Unfortunately there were missing parts which they are still not sending and have offered a derisory amount in compensation even though i can order a new bed for delivery in 2 days. Even after trying to explain the silly situation they have them selves in, unfortunately it looks like they are going to have to ship me a whole new bed and are going to have the built one in return. What a waste of time, money and resources.”

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Posted 3 years ago

“Fantastic service from start to finish, quick delivery and arrived on when it said it would, had a query with the item which was answered quickly by Naill on the live chat/email team, great customer service Naill - Ottoman Bed is lovely and super comfy......very happy and would definitely use Furniture123 again!!”

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Posted 3 years ago

“Wow, such a beautiful armchair. Delivery was sooner than expected. Had an issue which was very quickly and efficiently resolved by the customer service.”

Furniture 123 5 star review on 1st February 2022

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Posted 3 years ago

“We could not be happier with the sofa we've received! And auch quick delivery too!”

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Posted 3 years ago

“I had a fault with my new fire place, after speaking to the tech team a replacement was delivered 2 days later, thanks again 123.”

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Posted 3 years ago

“Fantastic prices quick delivery and very good with returns I would recommend this company”

Furniture 123 5 star review on 26th January 2022

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Posted 3 years ago

“Step by step info on when my goods would be delivered, very happy with my purchase & would buy from this provider again, really good quality & price of my outdoor pouffe”

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Posted 3 years ago

“Above and beyond the delivery guys came up three flights of stairs with 8 heavy boxes they just got on with it amazing delivery service bought Hamilton bedroom furniture love it amazing value always great service love the furniture123 it’s always my go to when I need furniture thoroughly recommend”

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Posted 3 years ago

“Easy ordering, updated on delivery regularly, delivered when they said they would. Item well packaged and intact on arrival”

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Posted 3 years ago

“I ordered a hall table. Good choice of designs. Best price. Happy with quality of product, exactly as described. Delivery was speedy and kept informed via tracker.”

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Posted 3 years ago

“Arrived when expected, really straight forward transaction.”

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Posted 3 years ago

“Beautiful tv unit ,looks stunning .delivery and packaging great BUT a few scratches on one of the doors and wood devision part badly marked which I have coloured in with wood pen to hide ,as I said really well packaged so couldn’t see until all wrapping taken off also. Might of been us but found it very uneasy to order 😬”

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Posted 3 years ago

“Tiffany LED Console table - Delivery was very speedy and efficient.”

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Posted 3 years ago

“Lovely, as advertised, great colour, looks great, excellent delivery service.”

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Posted 3 years ago

“Extremely helpful service. Excellent quality of furniture.”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,912 reviews