Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,958 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second review. I was promised a credit that I could get something in the store and they kept their word. My little service dog beagle picked out the exact rug I wanted and we all laughed about it .It means a lot when a company keeps their word when anybody does so I'm very appreciative.”

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Posted 3 years ago

“Customer Service was fantastic- couldn’t fault them! Items arrived next day, delivery was well communicated and items were exactly what I was looking for!!”

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Posted 3 years ago

“Customer Service was fantastic- couldn’t fault them! Items arrived next day, delivery was well communicated and items were exactly what I was looking for!!”

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Posted 3 years ago

“Very good, efficient and great listening and communication”

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Posted 3 years ago

“This is my second bed I have purchased very good price and quality.,delivery was fast also I had a problem with one of the parts but after one call the new part was posted straight away cant fault after sales so all good”

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Posted 3 years ago

“Ordered a Pink love seat. Delivered quickly by 2 friendly guys. I was a little dubious about the quality of the seat as it was a lot cheaper than other places, but I didn't need to worry it's great! I will definitely buy from furniture 123 again .”

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Posted 3 years ago

“Absolutely wonderful. Sofa arrived quickly and on time- we were even offered an earlier delivery date ! Love the sofa- it's just perfect. Will 100 % use this company again.”

Furniture 123 5 star review on 1st October 2022

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Posted 3 years ago

“Very quick delivery and service considering I ordered on Saturday said midi sleeper bed would be here by Thursday or Friday and it was delivered early Tuesday. Have not unboxed as surprise for grand daughter so being put together friday.”

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Posted 3 years ago

“Reasonabley priced easy assembled nice product.”

Furniture 123 5 star review on 21st September 2022

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Posted 3 years ago

“Vert happy with my product I purchased the bedding box and was delighted with it”

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Posted 3 years ago

“Ordered online, I received a few emails telling me what was happening and when, delivery on time, product great, what's not to like :-)”

Furniture 123 5 star review on 17th September 2022

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Posted 3 years ago

“Furniture 123 were very helpful, i did have a problem, but they sorted it out for me! Many thanks.”

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Posted 3 years ago

“Ordered table and chairs middle part of the table scratched so they sent a replacement which was so badly packed the edge was mutilated . Still waiting for another replacement . Woman on phone told me they hadn't any more could I get one from somewhere else WHAT!!!!! Chairs so uncomfortable had to buy 4 replacements . So would I buy from this company again definately not.”

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Posted 3 years ago

“I wish i had never heard of you. Paid to choose my delivery slot. Items decided to arrive day before when they could not be left and were taken away. Was promised they would be resent. Only one of five items have arrived now and am still waiting on the rest. What a cowboy outfit”

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Posted 3 years ago

“Prompt efficient delivery. Product seems ok not finished unpacking yet. Ever hopeful”

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Posted 3 years ago

“Great product and customer service. Thank you!”

Furniture 123 5 star review on 8th September 2022

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Posted 3 years ago

“Item was delivered promptly and in perfect wrapping. Kept informed. I had a problem needed to contact service and they responded well. I contacted them a few times and could always speak with someone. Customer service was outstanding. Products are quality. My problem was resolved quickly. I would definitely shop here again.”

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Posted 3 years ago

“Really good value! Loving the loveseat we ordered, slightly disappointed that they don’t do a single chair or an armchair in the same style but really happy with the product !”

Furniture 123 5 star review on 4th September 2022

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Posted 3 years ago

“Ordered the Olivia 7 drawer chest of drawers in grey, along with 2 bedside tables. Upon delivery and unpacking, it became apparent that the paint to all three products was severely cracked and the finishing of the wood was rough and poor. I Arranged delivery for them to be returned and 15 days later I still have not heard a thing from Furniture123. Certainly be very cautious when dealing with this company. Would not recommend”

Furniture 123 1 star review on 2nd September 2022

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Posted 3 years ago

“Delivery was very quick items were just like in the picture and very good value will be buying from there again and would reccomend to anyone”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,958 reviews