Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great, solid, contemporary looking bench. Excellent value and very easy to assemble . Looks great on our porch . Shopped around for a while and couldn’t find anything modern. Can be painted, but we are leaving it in its natural state for the time being!”

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Posted 2 years ago

“Very pleased with my furniture true to photos and description Very good delivery service”

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Posted 2 years ago

“Very pleased indeed with my new large pouffe, colour is just right and looks lovely in my lounge. The delivery came exactly on time, and it was wrapped up very well, so as not to cause any damage to it.”

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Posted 2 years ago

“Excellent service, Delivery drivers very polite and helpful. Beautiful bed😊”

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Posted 2 years ago

“Next day delivery, within time frame and given notice, good communication, fast and friendly service when it arrived. The picture doesn't even give justice to just how nice this bed is and it certainly looks a lot bigger in real life... Great quality and by far one of the nicest beds we've come across since searching for the right one online and in stores for the past 6 months.. Best thing is, its at an absolute fraction of the price compared to elsewhere- a real bargain! Plenty of space in the ottoman storage. Partner spent a few hours putting it together by himself without issue. Super pleased so far!”

Furniture 123 5 star review on 28th July 2022

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Posted 3 years ago

“Bought a BLACK (emphasis on the word BLACK) Metal gazebo 3m x 3m from Furniture 123 on ebay. The gazebo does not look like the pictures in the listing - except the last one which is a customer photo. That is the only honest picture. If you are happy with a light grey cover on a black frame then buy away. If, like me, you expect a black cover on a black frame as per ALL but one of the pictures, look elsewhere. I contacted the seller to be told ultimately that it says in the description that it has a light grey cover - not so, only the item specifics mention the word "grey" but not specifically the cover. Sadly, 1 star is all I can give as I don't like being misled. Also would have been happier if the customer services had a bit of consistency - 3 messages, 3 different respondents, no closer to a resolution at any stage... real shame as the item itself, except the colour, is actually ok.”

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Posted 3 years ago

“Delivery arrived on time”

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Posted 3 years ago

“very pleasant driver also helpful, delivery well within time frame,very happy 08.30 abit early for my ay off”

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Posted 3 years ago

“Great services thank you”

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Posted 3 years ago

“I bought a very comfortable bed they were very nice to me. They did pick up and delivery and took my old mattress away very much appreciated.”

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Posted 3 years ago

“Garden furniture delivered within 2 days of ordering. Lovely quality at a reasonable price. Delivery was great, men were friendly & helpful.”

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Posted 3 years ago

“Never easy viewing items on the Internet. However, this small hall table was just as described. Lovely colour and a nice finish that goes with our new wood flooring, giving our hall a modern and complete new look.”

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Posted 3 years ago

“Beautiful bed just what my daughter needed sturdy and solid quick delivery no problems”

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Posted 3 years ago

“Quality of furniture is good and all parts there. Only downside is smaller than i thought from picture so please ensure you measure”

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Posted 3 years ago

“Do not order from this company. I paid for an item and was charged £49 for delivery. Unlike normal online purchasing, you will receive an email saying that your order is ready for dispatch and all you have to do is pick a day for delivery from a website link - the link does not work or does not exist therefore you cannot choose. You will then have contact with customer services who will ignore what problem you are highlighting with the website link and keep sending you the same link. Eventually they will pick your delivery date for you. Then it won’t arrive and you will receive a text telling you that it can’t be located. Trying to gain contact with this company is almost all virtual - I have had no responses and just want a full refund. Think your getting a bargain but actually what you get is a company who over charge for delivery and who cannot communicate with its customers. Do not buy from these cowboys”

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Posted 3 years ago

“First time customer - I kind of discovered the website by accident. Absolutely delighted with the bed. Instructions were basic - but all flat packed furniture is to be fair. I definitely grabbed a bargain!”

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Posted 3 years ago

“Do not buy the bunk beds from here!! Purchased for my 4 year old son and 10 year old. Built exactly as instructions said. 3 weeks later the top bunk collapsed when my 4 year old was climbing up. Luckily my daughter wasn’t underneath!! Heard no response from them from my complaint 3 weeks ago. Waste of money £350.00 but above all bloody dangerous!”

Furniture 123 1 star review on 6th July 2022

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Posted 3 years ago

“Very impressed. Customer service was excellent...fun guy on the desk who was very helpful. Product is great! Very pleased. The only disappointment I had was that the grey colour I wanted was discontinued so I have grey bedsides and white chest of drawers. ..but that my fault.”

Furniture 123 5 star review on 3rd July 2022

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Posted 3 years ago

“Lovely piece of sturdy furniture & great price, great delivery service.”

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Posted 3 years ago

“Easy to order. Was kept updated with delivery which was on time. Seems to be all we asked for, well made and sturdy”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews