Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service value for money”

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Posted 2 years ago

“The instructions for assembly were inadequate with drawings that made little sense and took forever to interpret. If I’d known this I would never have ordered the coffee table.”

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Posted 2 years ago

“Great customer service from a minor issue resolved very fast, will be buying from these again.”

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Posted 2 years ago

“Bought a garden table with 6 chairs, parasol and base. Lovely item and good value for money. Could not find a garden dining set anywhere else on line of the same quality and price. Had a problem with dining table and one chair. Quick response from 123 and problem quickly resolved. Would not hesitate to buy from them again and recommend them to family and friends”

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Posted 2 years ago

“i had a problem but was sorted straight away”

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Posted 2 years ago

“Can’t believe how quick it was from ordering to delivery. This is the second thing I’ve bought, and and extremely happy with both, have recommended F123 to friends who like me were frightened of buying furniture online, will be buying more, great service.”

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Posted 2 years ago

“Great price for a decent bit of furniture, especially when compared to other sellers. The item arrived on time but whilst putting it together I found that one piece had an issue. I called and they were very friendly and very quick at getting out the replacement part to me, no hassle at all. I would confidently buy from them again knowing any issues will be dealt with.”

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Posted 2 years ago

“I had to exchange my fire as it was faulty, this was easy to do by speaking to sales, my old fire and my new fire were both picked up and delivered within 2 days, which i thought was really good service, and my new fire is working perfectly, there was no delivery charge as it had been paid on delivery of 1st fire, the only thing i would say is it is a risk if buying the reconditioned fires, but new fires i would definitely buy.”

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Posted 2 years ago

“This is my second review. I was promised a credit that I could get something in the store and they kept their word. My little service dog beagle picked out the exact rug I wanted and we all laughed about it .It means a lot when a company keeps their word when anybody does so I'm very appreciative.”

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Posted 2 years ago

“Customer Service was fantastic- couldn’t fault them! Items arrived next day, delivery was well communicated and items were exactly what I was looking for!!”

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Posted 2 years ago

“Customer Service was fantastic- couldn’t fault them! Items arrived next day, delivery was well communicated and items were exactly what I was looking for!!”

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Posted 2 years ago

“Very good, efficient and great listening and communication”

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Posted 2 years ago

“This is my second bed I have purchased very good price and quality.,delivery was fast also I had a problem with one of the parts but after one call the new part was posted straight away cant fault after sales so all good”

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Posted 2 years ago

“Ordered a Pink love seat. Delivered quickly by 2 friendly guys. I was a little dubious about the quality of the seat as it was a lot cheaper than other places, but I didn't need to worry it's great! I will definitely buy from furniture 123 again .”

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Posted 2 years ago

“Absolutely wonderful. Sofa arrived quickly and on time- we were even offered an earlier delivery date ! Love the sofa- it's just perfect. Will 100 % use this company again.”

Furniture 123 5 star review on 1st October 2022

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Posted 2 years ago

“Very quick delivery and service considering I ordered on Saturday said midi sleeper bed would be here by Thursday or Friday and it was delivered early Tuesday. Have not unboxed as surprise for grand daughter so being put together friday.”

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Posted 2 years ago

“Reasonabley priced easy assembled nice product.”

Furniture 123 5 star review on 21st September 2022

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Posted 2 years ago

“Vert happy with my product I purchased the bedding box and was delighted with it”

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Posted 2 years ago

“Ordered online, I received a few emails telling me what was happening and when, delivery on time, product great, what's not to like :-)”

Furniture 123 5 star review on 17th September 2022

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Posted 2 years ago

“Furniture 123 were very helpful, i did have a problem, but they sorted it out for me! Many thanks.”

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Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews