Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,907 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 22nd March 2025

Furniture 123 1 star review on 10th August 2024

Laurie

548

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Furniture 123 were very helpful, i did have a problem, but they sorted it out for me! Many thanks.”

Helpful Report

Posted 2 years ago

“Ordered table and chairs middle part of the table scratched so they sent a replacement which was so badly packed the edge was mutilated . Still waiting for another replacement . Woman on phone told me they hadn't any more could I get one from somewhere else WHAT!!!!! Chairs so uncomfortable had to buy 4 replacements . So would I buy from this company again definately not.”

Helpful Report

Posted 2 years ago

“I wish i had never heard of you. Paid to choose my delivery slot. Items decided to arrive day before when they could not be left and were taken away. Was promised they would be resent. Only one of five items have arrived now and am still waiting on the rest. What a cowboy outfit”

Helpful Report

Posted 2 years ago

“Prompt efficient delivery. Product seems ok not finished unpacking yet. Ever hopeful”

Helpful Report

Posted 2 years ago

“Great product and customer service. Thank you!”

Furniture 123 5 star review on 8th September 2022

Helpful Report

Posted 2 years ago

“Item was delivered promptly and in perfect wrapping. Kept informed. I had a problem needed to contact service and they responded well. I contacted them a few times and could always speak with someone. Customer service was outstanding. Products are quality. My problem was resolved quickly. I would definitely shop here again.”

Helpful Report

Posted 2 years ago

“Really good value! Loving the loveseat we ordered, slightly disappointed that they don’t do a single chair or an armchair in the same style but really happy with the product !”

Furniture 123 5 star review on 4th September 2022

Helpful Report

Posted 2 years ago

“Ordered the Olivia 7 drawer chest of drawers in grey, along with 2 bedside tables. Upon delivery and unpacking, it became apparent that the paint to all three products was severely cracked and the finishing of the wood was rough and poor. I Arranged delivery for them to be returned and 15 days later I still have not heard a thing from Furniture123. Certainly be very cautious when dealing with this company. Would not recommend”

Furniture 123 1 star review on 2nd September 2022

Helpful Report

Posted 2 years ago

“Delivery was very quick items were just like in the picture and very good value will be buying from there again and would reccomend to anyone”

Helpful Report

Posted 2 years ago

“STAY AWAY! Absolute scam. Waited two months for delivery of sofa. Kept getting notice of delivery followed by delay notice up to day of delivery. Customer support have no idea where item is and just say well it left our warehouse. Lets see if I get my money back but doubt it! DO NOT BUY FROM!”

Helpful Report

Posted 2 years ago

“Love this site always have what I want easy to order brilliant prices loads to choose from fast delivery handled with care I highly recommend Furniture 123”

Helpful Report

Posted 2 years ago

“Excellent customer service, emails to track progress of order. When delivered the packaging was great to protect the product from damage. Will definitely use 123 again very pleased”

Helpful Report

Posted 2 years ago

“Ordered 2 bedside tables, so pleased that have since ordered the chest of drawers. Fast delivery, helpful customer service - but as previous reviewer has written - DO NOT CALL THEM! I was charged £7 for 10 minute call. Furniture is good value for money, with holes already drilled in correct place and runners for drawers already fitted.”

Helpful Report

Posted 2 years ago

“Good company fast delivery but whatever you do dont call them. Charged £17 for a 25min call where most of that time was spent on hold to a customer service representative who had no idea what they were doing.”

Helpful Report

Posted 2 years ago

“Delivery great sideboard great only thing self assemble yourself which took a qualified joiner 2 hours , but I loved the outcome”

Helpful Report

Posted 2 years ago

“I live this fire place. Delivered on time and extremely well packaged and protected. Great value for money compared to other shops. It’s on the wall now and lots of people are saying how nice it is. The guy who fitted it lives it and I’ve sent him the link. The company kept me informed at all times of the ordering and delivery process. Can’t fault them”

Furniture 123 5 star review on 21st August 2022

Helpful Report

Posted 2 years ago

“Terrible service. Ordered a bed came with no bolts or screws. Currently 2 weeks of waiting and 2 extra deliveries still haven't got all the parts needed to get my new bed together. Same delivery chest of drawers only received 1 box of 2. Was told no longer stocked so refused to send other box. Waited 2 weeks for it to be delivered after they moved delivery date back to find this out. Totally poor customer service.”

Helpful Report

Posted 2 years ago

“I purchased a pull up bed 2.5 years ago for a rental property that I didn't wish to invest too much in redecorating which broke beyond repair at the weekend when the metal central support snapped completely from the frame. As it's out of warranty they've advised there is no available resolution and I'm unable to leave a review on another well known review site as they require it to be written within a year of purchase. I should have known that even if it costs more in the first instance in the long term it's better to invest in quality furniture that will last.”

Helpful Report

Posted 2 years ago

“Delivery should have arrived between 12-4, finally arrived at 5.20, no call or communication regarding delay. The garden furniture i ordered clearly stated that it came assembled , just unpack put the cushions on and ready to use, not true! Came in a large box and we had to put together. Website also said they would unpack and take away and recycle all packaging, again this was not the case. They instruct you to check for damages on delivery and ring and report whilst the delivery team are there but this is impossible, as you younwe would have to unpack to check and the delivery guys just want to deliver and go. All said the furniture is lovely and I am really pleased with it but Furniture 123, need to review the information on their website as it is so inaccurate.”

Helpful Report

Posted 2 years ago

“The bed was in excellent condition, it's really good quality and really sturdy. We are very pleased with it. Good value for money!”

Helpful Report

Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,907 reviews