Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 6,009 Reviews

88 %

of reviewers recommend Furniture 123

4.5

Based on 6,009 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the safina king size bed in beige. Absolutely love the colour. Looks very elegant and once put together, it's sturdy. The delivery was literally next day. I have to say a big thankyou to the 2 gentlemen who delivered the bed. They very polite and kind enough to take the package upstairs. I haven't had any issues with damaged or missing parts so overall very happy 👍🏼”

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Posted 3 years ago

“Beautiful piece of furniture but did not suit my room. Service was very good.”

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Posted 3 years ago

“Lovely Otterton and quite easy to assemble. Delivery men were lovely, very friendly and polite.”

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Posted 3 years ago

“awful service and products- avoid”

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Posted 3 years ago

“Will definitely return to buy more items from this very professional company. Had a problem with my delivery and was dealt with same day, customer service second to none. Great selection of furniture for your home and decent prices too. I love my mirrored radiator cover and I have had so many compliments about it too.”

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Posted 3 years ago

“I ordered a child’s cabin bed which was exactly what I wanted and at a cheaper price than other retailers. Unfortunately had to send straight back due to damage in transit. Everything from then was dealt with very quickly and I received a full refund within 3 days of them receiving item back . The customer service was excellent.. I have no hesitation in recommending this company in fact I will be reordering the same item when back in stock.”

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Posted 3 years ago

“Very responsive to enquiry…pleased with table x”

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Posted 3 years ago

“Lovely and caring customer service team”

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Posted 3 years ago

“Good quality item which unfortunately wasn't quite the right colour for me, when I decided to return the item excellent level of support from customer service with return and refund quickly processed. I would recommend this company.”

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Posted 3 years ago

“So pleased with my hall table good quality and good service”

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Posted 3 years ago

“Amazing company, went out of their way to solve an issue I had with my order. I will 100% be using this company again! Thank you!”

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Posted 3 years ago

“Brilliant service. I’d ordered a fire which on arrival I decided I didn’t want. Return was simple and refund was speedy. Thank you.”

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Posted 3 years ago

“1 day delivery, modular sofa so no assembling needed, info updates during each step of the delivery. Sofa arrived with small damage of the leather on not visible side, for discount in 50£ one day after raised it. As per the price and size of the sofa guess it’s one of the best proposals on the market. Looks stylish and expensive”

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Posted 3 years ago

“Absolutely stunning 😍 ✨️ bench in green velvet to match my green velvet chairs for my new dining room table. If I had any questions I just messed and I got a reassuring message back.will definitely recommend this company and will be buying from them again....”

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Posted 3 years ago

“Very good 👍 we love it”

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Posted 3 years ago

“Delivery came on time and the driver was really helpful. Instructions easy to follow and although it seemed a little flimsy once fully constructed it was great. Looks really good and matches well with other furnitue in the room. Very happy.”

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Posted 3 years ago

“Bed is great, looking expensive for the money. Instructions could contain bigger pictures so all the parts are easy to recognise”

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Posted 3 years ago

“Whole process incredibly fast and efficient. One chair needed replacing and customer services were wonderful with replacement arriving the following day. Excellent service!”

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Posted 3 years ago

“Very smooth order process - purchased £2000 worth of furniture for apartment. On day of delivery, driver got frustrated with the complexity of the new development it was coming to. Swore at me, telling me he was p****d off for the confusion and wasn't f******g empty the van, I'd have to f****g do it myself. Then told me the walk to service elevator was too long, and drove off. Customer service was trying to deal with my order and complaint. They told me it should have been put under special delivery request as was large order and then soonest they could redeliver is 5 days (dont know why it wasnt done at the beginning). Only compensation offered is the £39.95 delivery refund. Really poor on their part. Since called up again to request that the same delivery man does not return on my new date - they "cannot guarantee this". They also said although confirmation email came through with new date, that this is also not "guaranteed". Customer service at its finest.”

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Posted 3 years ago

“Delivery came on time the delivery driver was very helpful”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 6,009 reviews