Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,913 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,913 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seriously disappointed in this company. I ordered a bunk bed for my children. Paid £15 and waited a week for allocated delivery day. Received both email and text confirmation the night before to say it would be delivered between 8.05 and 12.05. I called at 1.30 when it had not been delivered to be told the driver had had an issue with a tire but I was top of the delivery list and it would definitely be delivered that day and to just keep waiting. I waited inside all day but it never arrived. When I called customer services the following day I spoke to a very rude man who told me it had simply been returned to the warehouse and I would have to wait another 3-4 working days for delivery. Having done so I have received no updated and called again this morning to be told it has not yet been delivered back to the warehouse and is still with the courier. It will be returned this week and then there will be another 3-4 working days for quality check before they can send it out again. I was told that, whilst there could be no guarantees, it should be delivered at the end of next week but I wouldn’t receive any updates so I can call back then. Meanwhile having dismantled my children’s cots whist awaiting arrival of the bed they are now sleeping on mattresses on the floor. Just pathetic service.”

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Posted 3 years ago

“wow i just love my coffee table, the one i wanted was a 7 week wait and i opted for an "A Grade" one instead, perfect and a little cheaper and got i within 24 hours !!! excellent value for money, stunning, i love it. i will be back”

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Posted 3 years ago

“Great experience. No issues at all.”

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Posted 3 years ago

“No problem with price delivery and refund minor issues with parts of bedroom order customer service quickly solved them and sent out next day delivery most happy”

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Posted 3 years ago

“Super customer service! Ordered a sofa and a couple months later there was an issue with the leg. I sent photos and spoke over the phone with the customer service team. Not only did they replace the leg, they replaced the whole sofa! Prompt pickup and delivery. Will definitely be recommending to family and friends!”

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Posted 3 years ago

“Very prompt service”

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Posted 3 years ago

“I ordered an ottoman exactly as described really lovely lots of storage and very strong to sit on. Ordering and delivery was very quick, let me know when it was being delivered, delivery chap was very helpful. All round a very good shopping experience. Many thanks, would thoroughly recommend this company.”

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Posted 3 years ago

“Absolutely brilliant service and I love the new sofa! I was sceptical because of the cheap price but it’s amazing. So so happy! Very quick delivery. I’m a landlady and have Airbnb’s. I’ll definitely be buying more furniture with you guys going forward.”

Furniture 123 5 star review on 1st July 2021

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Posted 3 years ago

“I had a fantastic experience with furniture 123 any queries I had were answered and dealt with straight away”

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Posted 3 years ago

“Love the swing chair, it looks great and was easy to put together. Only reason i'm not giving 5 stars is because the box was entirely open and broken on delivery and parts fell out as it was removed from the truck and taken to my driveway. However, the issue was dealt with quickly and impressively by 123 Furniture when I contacted them, so I would use them again.”

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Posted 3 years ago

“Great product and great service”

Furniture 123 5 star review on 25th June 2021

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Posted 3 years ago

“After looking at reviews and not being able to make my mind up, I finally went ahead with the purchase hoping for the best. Arrived already built (massive plus) and in perfect condition 👌. Looks great 👍. Was happy with the texts about delivery and the guys that delivered the item were very helpful also. Massive thumbs up and will shop with them now with no hesitation.”

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Posted 3 years ago

“Good price and excellent customer service. When I had a problem with one of the bar stools I ordered, a new part was sent out efficiently and I was kept in the loop all the way. Great company to do business with. Would recommend highly. Thank you.”

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Posted 3 years ago

“Excellent service great price very happy and will use you again”

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Posted 3 years ago

“Avoid this company at all costs! They take payments in full up front and then let you down with deliveries. Promise after promise is broken, their customer service team are useless and you will spend hours trying to track down your products but get nowhere. All the sales talk on their website about service and delivery is rubbish and they don't get back to you at all.”

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Posted 3 years ago

“Be wary of delivery times, stock shown as “in stock” on the website does not mean it’s in stock. 3 months later and I’m still waiting for my items. During this time my items have come into stock on the website but not to me! When I received part of my order after seeing they were in stock on the website and getting in touch with them to ask for one of my items the quality was not good on some parts. This was dealt with by customer services very well and replacement items were sent out and refund issued for a damaged item I did not want replacing. Still waiting for the remainder of my matching set.....”

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Posted 3 years ago

“Very happy the way my inquiry was dealt with, i ordered 2 table and 1 was damaged, it was pick up with in 4 day's and another one was send the next day.”

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Posted 3 years ago

“Great communication, fast delivery and amazing product 👏🏼 Thanks”

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Posted 3 years ago

“Solid, professionally well made & a classic looking, elegant design. Totally delighted.”

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Posted 3 years ago

“Furniture was very good condition and very good delivery”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,913 reviews