Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,917 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,917 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time, very good quality at a reasonable price and easy to assemble.”

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Posted 4 years ago

“The bed came quicker then expected, and the qaulity is great. Overall good experience.”

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Posted 4 years ago

“Website was not working so I rang to place my order for the pink blanket box. I believe it did charge me for the phone call however, I received my order the next day even when being quoted 2-3 days due to bank holiday! Very happy with my purchase overall but would have been even better if the website was working :)”

Furniture 123 5 star review on 6th September 2020

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Posted 4 years ago

“Excellent product and service, our bench came the next day we were very pleased and we will definitely use them again”

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Posted 4 years ago

“Because I was so very pleased with the Lexi chest of drawers that I purchased in July I ordered another one. The quality is excellent and the delivery was actually earlier than expected. The construction instructions are clear and simple too. Win win!”

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Posted 4 years ago

“Brilliant website easy to use and delivery was very quick and efficient”

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Posted 4 years ago

“Furniture arrived earlier than expected very pleased with the quality really goof value for money would recommend this company”

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Posted 4 years ago

“Very pleased, arrived on time”

Furniture 123 5 star review on 5th September 2020

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Posted 4 years ago

“The chairs are stunning, they are much much better then what they look in the image. Very elegant and comfortable.”

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Posted 4 years ago

“Can not fault furniture 123. Had never heard of them and then saw them mentioned in a Mrs hinch fb page several times. Saw they had a good deal on the bed I wanted so thought why not give it a go! Paid the Extra £10 for next day delivery. Was with me by 11am. Delivery man was very polite and efficient. Bed was a bit of a nightmare to put up due to not the most clearest of instructions but I expected that from other reviews. However once the bed was up, it was al forgotten! In perfect condition and exceptionally comfy and well made although to be fair for the price, I would have been happy should it only last a few years! Really cannot speak highly enough of the speed, service and the bed itself! Thankyou”

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Posted 4 years ago

“Brilliant product and very quick delivery”

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Posted 4 years ago

“Wardrobe looks amazing, great quality, took longer than it said to build but that was probably me. Very pleased with it”

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Posted 4 years ago

“Great quality bed and excellent delivery.”

Furniture 123 5 star review on 4th September 2020

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Posted 4 years ago

“Good quality arrived on time”

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Posted 4 years ago

“Easy to put together, well made,looks good”

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Posted 4 years ago

“Super fast delivery and great product Thoroughly recommend”

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Posted 4 years ago

“Really good quality and fast delivery”

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Posted 4 years ago

“Was a bit sceptical about ordering the Lola range without any customer reviews but it is absolutely beautiful. I had already dealt with furniture 123 before for another piece of furniture and I would highly recommend them. The delivery date was delayed but I was kept informed by email.”

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Posted 4 years ago

“Really happy with my purchase and it arrived the next day. Would definitely recommend. Very sturdy, good quality item.”

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Posted 4 years ago

“Excellent service and product.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,917 reviews