Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,917 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,917 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on the Thursday came on the Friday excellent service and excellent product”

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Posted 4 years ago

“Excellent service. Placed my order on the Thursday evening & it arrived Friday. I ordered a velvet chair, very pleased with my order. Would definitely recommend.”

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Posted 4 years ago

“Amazing customer service, let me change the bed last minute to this one. With an even quicker delivery date (the next day) perfect bed my little girl absolutely loves it and it’s made her transition from cotbed to big girls bed so much easier as it doubles up as a playhouse she loves the roof and calls it her princess bed:)”

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Posted 4 years ago

“Fab tv unit, easy to assemble, next day delivery, and good communication”

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Posted 4 years ago

“Good price, good comms & fast delivery. Perfect!”

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Posted 4 years ago

“Amazing bed! Really great bed and great service. Placed the order late on Thursday afternoon last week and paid for next day delivery. Got a tracking email, texts and phone call from the delivery driver and the bed was in my house by 11am the next morning! Would recommend this company and product to anyone”

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Posted 4 years ago

“Easy to use website and excellent next day delivery service.”

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Posted 4 years ago

“Came on time the customer care team brillant and loved the sales loo% happy with what I brought and very pleased with the service”

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Posted 4 years ago

“Great service delivery was on time and delivery crew helpful considering the COVID problems”

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Posted 4 years ago

“Order received ahead of schedule. Most impressed with the secure packaging. Very pleased with quality of goods.”

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Posted 4 years ago

“Absolutely fantastic build quality and instructions packed with polistireen better than any product I received amazing very happy”

Furniture 123 5 star review on 3rd September 2020

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Posted 4 years ago

“Very happy with my hallway bench. Good quality product arrived very well wrapped. Slightly smaller than I was hoping for but still an excellent product for the price.”

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Posted 4 years ago

“Furniture was an excellent price and excellent quality!”

Furniture 123 5 star review on 2nd September 2020

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Posted 4 years ago

“Excellent ottoman, better than I thought. Quick fast delivery - really impressed and would definitely use again. Highly recommend this company.”

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Posted 4 years ago

“Bought a sideboard which I am delighted with and it was very well priced! Delivery was excellent, they were very helpful. No problems and would shop here again.”

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Posted 4 years ago

“Superb quality great customer service delivery on time Best Buy in a long time would definitely recommend company and this beautiful TV unit”

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Posted 4 years ago

“Order arrived on identified delivery date - delivery people telephoned prior to arriving at property.”

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Posted 4 years ago

“Really impressed with the quality of the bed. Very sturdy! My little girl loves it. Yes the slats are a little short if I had to pick a bone with with it, but they fit and are very think and sturdy.”

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Posted 4 years ago

“Good quality sky bunk bed product and great delivery service”

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Posted 4 years ago

“One stop shop, high quality items”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,917 reviews