Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my new rattan table and chairs. Delivery the following day was great plus price. Delivery persons were very helpful with packages”

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Posted 5 years ago

“Easy to assemble and pleased with the result”

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Posted 5 years ago

“Very service, and a wonderful storage bench for my hall, lovely quality at a fantastic price. Very happy!”

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Posted 5 years ago

“Lovely, Sturdy bunkbed. Took about 5 hours for 2 of us to put together. Very happy.”

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Posted 5 years ago

“The fire is exactly as I saw...service to door very good...unpacked and in perfect working order..hope when lockdown off I will have it fitted and fireplace taken out..superb.”

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Posted 5 years ago

“Good and comfortable”

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Posted 5 years ago

“Arrived promptly and easy to put together.”

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Posted 5 years ago

“The service was prompt and effortless. The quality reminded me of Mama & Papa's children's furniture, well made, great aesthetics and easy to construct. Thanks!”

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Posted 5 years ago

“This is a lovely set for the price. It looks great and is so comfy. Sturdy too, so hopefully will last.”

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Posted 5 years ago

“Delivered on time, great product. Took 5 hours to build with electric screw driver. Good instructions for Novices”

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Posted 5 years ago

“Excellent service beautiful furniture wrapping all good and sturdy happy bunny...... Not long to wait either for goods to arrive”

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Posted 5 years ago

“The quality of the wardrobe was very poor.the screw holes didnt match up And ot is still not soldid after putting everything in place.I would score this zero”

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Posted 5 years ago

“Very pleased with service , first time ordering with this company, very good kept informed by email. Arrived on time very very well packaged no way it being damaged , good quality wood, baskets ( wrapped individually ) and good firm cushion seat , with zip so easy to Remove to clean. We looked at lots of benches online, so glad we bought this one .”

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Posted 5 years ago

“Sofas are lovely, wish the cushions were a bit more durable. Less than one week of use and shape of cushions are sagging.”

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Posted 5 years ago

“Very good quality furniture.....ok perhaps slightly over priced. My order arrived with some slight damage which was caused by the manufacturers packing. I was able to repair quite easily which avoided the hassle of sending piece back and waiting for replacement. For this I was given a £45 standard refund. So cannot fault service in these crazy times.”

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Posted 5 years ago

“Great service bunkbeds look amazing my boys love them”

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Posted 5 years ago

“Very quick & efficient. Nice item.”

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Posted 5 years ago

“Excellent delivery and perfect unit really happy excellent quality.”

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Posted 5 years ago

“Good service in all areas.”

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Posted 5 years ago

“Ordered a new bed from furniture123 and arrived very quickly put the bed together today and im over the moon and so is the wife very good and clear instruction and good quality fixings all went together very well and was able to do this on my own 10/10 thanks”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews