Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole experience has been brilliant. The sofa is perfect and comfortable and well worth the price. I would like to single out the delivery drivers. They were so helpful and totally professional. Thank you so much.”

Helpful Report

Posted 5 years ago

“Ordered an ottoman bed about a month ago! Saying there’s another 10 days to wait! Hoping it’s worth it, as there are some bad reviews on here :/”

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Posted 5 years ago

“My delivery was a day later than I was told but in these unprecedented circumstances totally acceptable and the lady from customer services was really helpful. My furniture was exactly what I expected from the photos and price was great x”

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Posted 5 years ago

“Fantastic product, great customer service after courier company messed up. Staff incredibly helpful and responsive!”

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Posted 5 years ago

“Waiting for delivery which I was informed 7am-10:30am. Now 6pm and no delivery; rang customer service twice to be told someone Will ring me, and guess what?! STILL WAITING.. and they’re closed tomorrow (Sunday)!!!!! Sat in an empty property with a baby all day which I informed them of! Shocking customer service. Once I’ve got my items or money back I will NEVER order from them again!!!”

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Posted 5 years ago

“Could not be happier, excellent quality, easy assembly and looks fantastic, so so happy A+++”

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Posted 5 years ago

“Excellent item, exactly as described. Good quality and well made, I’m very happy!”

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Posted 5 years ago

“The table and chairs arrived earlier than expected and had no problem in assembling the table as it only took under 30 minutes to set up and even the base of the psrasol was included which I am very pleased, and the chairs are very comfy.”

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Posted 5 years ago

“10/10. Brilliant. Fantastic product. Fast delivery. Gorgeous item. Thank you”

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Posted 5 years ago

“Excellent product, great service, bed was easy to assemble and looks amazing.”

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Posted 5 years ago

“Very good product, turned up 3 days before delivery date, which was great, but unexpected.”

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Posted 5 years ago

“Quick and exactly how it was described”

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Posted 5 years ago

“Great website, efficient delivery with a lovely friendly delivery guy, and fantastic products will definitely use again”

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Posted 5 years ago

“Easy to put together, excellent service, delighted with the garden furniture. Would definitely order again from here , very thorough service and great response time and delivery service. Happy customer”

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Posted 5 years ago

“Sofa bed is amazing quality. Delivery men were so helpful with all what’s going on. Service was wonderful. Would recommend to anyone!”

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Posted 5 years ago

“Easy to put together delivery on time”

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Posted 5 years ago

“Great company Fast delivery even in lockdown conditions. Bedside tables great quality & value for money.”

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Posted 5 years ago

“Delivery was so quick and its really beautiful, more than l was expecting”

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Posted 5 years ago

“We are so pleased with this bunk bed it looks great the inbuilt ladder is a great idea. The price was good value we ordered three of the memory foam mattresses to go with it and they are perfect so comfortable. From ordering to receiving was just over a week which was brilliant.”

Helpful Report

Posted 5 years ago

“Furniture was delivered on time and was easy to put together.all good.”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews