Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very fast delivery. Great quality product too”

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Posted 5 years ago

“Great service, very pleased with my lovely table. Thank you all.”

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Posted 5 years ago

“Excellent courier service and customer service. Unfortunately the product was very disappointing. Both the treble wardrobe and chest of drawers were missing fittings. Lots of holes not pre-drilled including the wardrobe door hinges which resulted in the doors not closing due to being a millimetre off. I was considering opening a trade account for my business when I discovered 123 furniture but I certainly will not be doing now.”

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Posted 5 years ago

“I love my new chairs. Quick delivery also”

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Posted 5 years ago

“Good service and quick delivery”

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Posted 5 years ago

“Excellent service, and value.”

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Posted 5 years ago

“Excellent price and customer service. Arrived way before expected date - lovely surprise! Helpful, happy delivery men. AND beautiful bed! Easy to assemble. THANK YOU FURNITURE 123”

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Posted 5 years ago

“Excellent value and delivered on time when promised for. I've not been able to assemble yet because of lock down I'm unable to get help in yet. I have every confidence that it will be exellent quality too”

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Posted 5 years ago

“Beautiful item! Arrived within 2 days of ordering. Can’t fault anything. Would definitely use this company again. Thank you”

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Posted 5 years ago

“Coffee table looks really good and arrived quickly”

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Posted 5 years ago

“Product exactly as advertised, delivered on the day they said and polite service. Thank you”

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Posted 5 years ago

“We have ordered two beds from this company over last few weeks and amazing service 🙌 delivery was very quick Will def order again in future”

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Posted 5 years ago

“I always get just what I was looking for at a good value strongly made Furniture . Now need the same but kingsize please?”

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Posted 5 years ago

“Great quality and despite circumstances of pandemic fast delivery.”

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Posted 5 years ago

“Fantastic great reliable company. Beautiful product at excellent price and given the current circumstances I was amazed it arrived so quickly and exactly when they said it would.”

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Posted 5 years ago

“Delivery was super quick, lamps arrived safe, delivery driver polite and let me know how heavy parcels were for lifting”

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Posted 5 years ago

“Very happy with the service I received, item delivered on time and in good condition. I would recommend you to others.”

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Posted 5 years ago

“Fantastic quality and fantastic service! Would definitely recommend!!”

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Posted 5 years ago

“Great service. Thanks”

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Posted 5 years ago

“I have been sent this email to review my daughter's new mattress but I haven't received it yet”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews