Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I’ve ordered from this company and the reason I returned is that the service is excellent and the quality and price of the tables I have ordered is very good value. I chose the date of delivery and the table arrived, no problems whatsoever ever - makes a refreshing change - and I’ll be back again!! Well done and thank you for an easy and pleasurable transaction.”

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Posted 5 years ago

“Beautiful furniture, great service all round a very happy customer”

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Posted 5 years ago

“Delivered on time with very helpful drivers, quality of product was very good and looked excellant when assembled.”

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Posted 5 years ago

“First time buying from this sit. Amazing product. Will defo be back for more stuf..”

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Posted 5 years ago

“great service delivered on time, the dimensions . colour and information were all accurate and made the purchase easy to consider. Well done in these difficult times.”

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Posted 5 years ago

“I placed my order, during lockdown, so was expecting a lowering of customer care support, however I received an excellent service with both ordering schedule, delivery & after care contact. I absolutely love my new Beau chest of drawers & bedside cabinet - excellent quality”

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Posted 5 years ago

“Quick delivery continuously kept me up to date with delivery updates.....good looking and good quality bed at reasonable price......”

Furniture 123 5 star review on 20th May 2020

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Posted 5 years ago

“furniture arrived on time delivery team contacted to let me know when they would arrive great service”

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Posted 5 years ago

“Amazing product... love it... great service too.. love our new fire@”

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Posted 5 years ago

“Everything went smooth! I ordered a bed! It came in time as promised even in this weird times! Beautiful and gorgeous! It was easy to assemble ! I appreciated the text msg, update email and call before the delivery! Very happy with the bed (massive space underneath) First class service👍”

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Posted 5 years ago

“Everything seems just as ordered etc. Very good delivery as per advised. Haven’t assembled bed yet as old one to get rid of and room to decorate but looks like it will look like it did in the picture online. Thanks”

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Posted 5 years ago

“Quicker delivery than stated and kept up to date all the way along. As well as being £40 cheaper than the same item elsewhere. Very happy!”

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Posted 5 years ago

“Ordered my dining bench and it was delivered within a week which was amazing! It was so easy to assemble and for the money is good quality. I will definitely be using this company again”

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Posted 5 years ago

“our kids love their new bunk beds very sturdy and lovely looking”

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Posted 5 years ago

“Excellent service would highly recommend and will certainly be back for more when needed, communication and delivery A++++ Thank you”

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Posted 5 years ago

“Very well packaged and delivered as stated, kept informed and actually delivered slightly ahead of estimated time slot which was a bonus as it was a large cantilever garden parasol and the sun was shining! Very pleased with purchase and the stand being included as was a cover a great addition. Very easy to assemble and very well made. Looks great over my new garden furniture.”

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Posted 5 years ago

“Delivered when said, furniture looks good good service”

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Posted 5 years ago

“Brilliant price. Easy to assemble. Children love them!”

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Posted 5 years ago

“We were so pleased with the bed, my husband put it up and usually he would be moaning about fixings not be right etc.. I couldn’t believe when I heard him say how impressed he was with the kit and Instructions. It is very well made, really strong and my son loves it!”

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Posted 5 years ago

“I wasn't expecting the amazing delivery time , it was so quick . The bed is lovely and makes the room look fabulous I can't wait for the grandchildren to be able to come and see their newly decorated room and their new bed .”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews