Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality for the price and quick friendly delivery.”

Helpful Report

Posted 5 years ago

“Exactly what I wanted. Looks gorgeous at the bottom of the stairs. Solid piece of furniture. Came really well packaged. I love it thankyou”

Helpful Report

Posted 5 years ago

“Arrived on time, looks fantastic!”

Helpful Report

Posted 5 years ago

“High quality product, fast delivery. I only gave 4 as it was very tricky to put it together. Other than that I highly recommend.”

Helpful Report

Posted 5 years ago

“We have a small garden... Purchasing the Cube furniture was perfect..looks good..easy to assemble..very happy Delivery was good and kept informed”

Helpful Report

Posted 5 years ago

“Ordered item Friday night, delivered on Monday morning. Very well made quality item, very impressed with quality, price and quick delivery.. Will definitely use this furniture company again!”

Helpful Report

Posted 5 years ago

“Excellent service from start to finish..”

Helpful Report

Posted 5 years ago

“So impressed by the quality of the bed and how quickly it was delivered. Instructions were a little vague in places but more than made up for by how beautiful it looks put together. And for such a good price!”

Furniture 123 5 star review on 22nd May 2020

Helpful Report

Posted 5 years ago

“Really fast and reasonable. The beds seem solid too. All in very happy.”

Helpful Report

Posted 5 years ago

“The quality of my order was1st class. I would recommend them to anyone.”

Helpful Report

Posted 5 years ago

“goods came one day late due to covo 19 but once I got in touch with furniture123 all problems were solved the old fashion way company very polite and efficient”

Helpful Report

Posted 5 years ago

“Great fire looks nice in the wall”

Helpful Report

Posted 5 years ago

“In urgent need of bedroom furniture I came across Furniture123 during my online search. I found what I wanted regarding size and within my price range. Delivery was extremely quick, although set for within the standard 4 day delivery I received an e-mail update later to say the delivery would be made next day. Great!! The delivery guys were helpful and friendly. After some delay in being able to assemble/install the the furniture I am now able to say I am very pleased with the standard of packing, assembly instructions and quality of finish. (commensurate with the price of the items) I feel they will fulfill my needs very well. Unfortunately I could not get a matching pair (See picture) but they are the right size for the job and sit well together.”

Helpful Report

Posted 5 years ago

“Ordered outdoor dining table and chairs which were fabulous quality and delivered within 2 days. Great service by the delivery drivers delivering to the back gate and they were very pleasant. Would definitely order again but need to find space in the garden first”

Helpful Report

Posted 5 years ago

“Lovley piece of furniture. So happy with it. Thank you.”

Helpful Report

Posted 5 years ago

“The customer service was excellent but the table and chairs I ordered was appalling. There was scratches and chips on the table and the chairs was not put together properly. I had to ring up immediately but was fully refunded. No trouble. I will use again but will never order satin finish in anything.”

Helpful Report

Posted 5 years ago

“Fantastic company, my daughters bed is just stunning 🥰 I am thrilled. The quality is amazing and it looks gorgeous in her room, I admit because the price was so reasonable I was worried about what the quality would be like, it has surpassed all expectations, thank you furniture 123!!!! We will definitely be ordering from you again. Also the company you use to deliver your goods is super!!! One very happy customer 😃”

Helpful Report

Posted 5 years ago

“Excellent service, fast delivery, beautiful piece of furniture, very reasonably priced, we couldn't be happier. Also easy to assemble in less than 5 minutes.”

Helpful Report

Posted 5 years ago

“Ordered TV unit at 15.00 arrived 9 o’clock the next morning brilliant service and really pleased with my product”

Helpful Report

Posted 5 years ago

“Quick delivery, well packed The table is beautiful and solidly built.”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews