Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,921 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved it! Easy to assemble, quality feel, eye catching piece, the speediest delivery! Would definitely order from here again”

Helpful Report

Posted 5 years ago

“We absolutely love this grey mid sleeper for our little boy. It looks great & is made really well. The draws, pull out table & shelf are really handy for extra storage or if the child's room is on the smaller side. Delivery was good they kept us updated and rang around 30 mins before delivery. The only downside were the instructions. They wasn't as clear as they could be but wouldn't be put off from buying other products. All in all great bed & customer service.”

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Posted 5 years ago

“Great product, great price and super fast delivery...very pleased! :)”

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Posted 5 years ago

“Delivered on time easy assemble great quality. Will definitely order from there again.”

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Posted 5 years ago

“Excellent online ordering to delivery on time and in super speed time considering the Covid pandemic . Fabulous will deal with again”

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Posted 5 years ago

“Brilliant delivery Easy to build And lovely quality. Will definitely order again!”

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Posted 5 years ago

“Very quick and efficient ordering and delivery. Bed is good quality and relatively easy to assemble”

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Posted 5 years ago

“2nd large item I've brought. Really great products and incredible service.”

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Posted 5 years ago

“Quick order process. Quick delivery”

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Posted 5 years ago

“Service was great. My order arrived on time and the chairs I ordered were exactly as described. Would definitely use again”

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Posted 5 years ago

“The delivery was large, so conveniently broken down into 5 manageable boxes. The assembly was easy after following the clear instructions.”

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Posted 5 years ago

“Highly recommend my table and chairs is lovely and was kept up to date with everything definitely shop here again”

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Posted 5 years ago

“received a very good service from the team, overall the communication, via email, telephone, between the customer service was very good. i received the goods as arrange. thank you, regards Robert Devlin”

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Posted 5 years ago

“Great service, great price, helpful and friendly delivery”

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Posted 5 years ago

“I placed my order then realised I'd forgotten something so called and left my number for someone to call me back which they did longer than I was expecting in the meantime I read lots of negative reviews and wished I hadn't placed my order. But they called me back I had already paid for next day delivery which really was 2 days as it was Saturday and I was kept informed all the way and my items was delivered when they said it would be and we are delighted with them . If I'd have read reviews before I placed my order I may not have ordered them . But I'm so glad I did. I can only speak as I find . So well done to furniture 123 . THANKYOU”

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Posted 5 years ago

“Fantastic delivery service. Item fully assembled so barely had to lift a finger, only to screw on the drawer handles. Very impressed with my experience.”

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Posted 5 years ago

“Loved the taps they were exactly what we wanted and so easy to put together and fit. Also a reasonable price just so long as they last a nice long time. Very quick delivery”

Furniture 123 5 star review on 14th June 2020

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Posted 5 years ago

“Fast delivery - came in 2 days! Packaged well and delivery perfect. Very pleased with item.”

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Posted 5 years ago

“The bed is exactly what we wanted, it was easy to assemble and is strong sturdy bed. Our daughter is very Impressed with her new ‘big girl bed’. There was good communication throughly the delivery process.”

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Posted 5 years ago

“Excellent service; provided excellent product at a reasonable price and delivered swiftly.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,921 reviews