Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivery excellent. Table easy to put together. All as should be, would recommend ,”

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Posted 5 years ago

“Delivery was on time and the drivers were very pleasant. The furniture was of a good quality and easy to put together.”

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Posted 5 years ago

“Found this bed with a trundle and draws and ordered. It arrived when they said, they were courteous and polite and it wasn't as bulky as what I thought. The instruction said one hour to make but it took me 3. It wasn't complicated at all and went up easily. Just a lot to do in it that's all. It's sturdy and comfortable and I'm very happy with it!”

Furniture 123 5 star review on 15th August 2020

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Posted 5 years ago

“Very happy with the service I received, I ordered a bed and the date I was given to be delivered was inconvenient for me, I emailed customer service and sorted another day, I got a polite and quick response, would definitely recommend.”

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Posted 5 years ago

“From first call to delivery, we were kept informed - very pleasant delivery guys - bed is absolutely perfect - thank you”

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Posted 5 years ago

“I placed an order for a sofa over the phone with this company. Half an hour later I noticed an additional £200 was deducted from my bank for another order which I did not place. I phoned to speak with a customer service agent, got passed around the team until eventually someone was able to ‘look into it’ and assured me it was a mistake and that the order was cancelled and that they would follow up in writing to confirm this. I am yet to receive anything in writing or my money back. I’ve tried phoning their customer service team back multiple times and then got the automated response that there is a 4 hour waiting time to get to speak to someone. Please do not buy from this company, their customer service is shocking and they are clearly not storing bank details safely which has led to fraudulent activity in my case.”

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Posted 5 years ago

“Recently bought a tv stand from Furniture123. Very happy with the service, the delivery was prompt, i feel the item was very well priced. Overall very happy with the product!”

Furniture 123 5 star review on 14th August 2020

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Posted 5 years ago

“Customer service and keeping in contact with delivery times were great. Delivery came when expected. We had wardrobe,big chest of drawers & bedside tables..all were packaged very well and my husband managed to assemble all by himself. Very happy with the furniture and was very good value purchasing while in the sale!”

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Posted 5 years ago

“Quick delivery and the quality of furniture I bought was excellent.”

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Posted 5 years ago

“All Good, Quality product. Transformed my wife’s office area. Will definitely buy another product.”

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Posted 5 years ago

“Much better than I expected really good wood and good instructions to setup. Looks lovely in the bedroom. High recommend”

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Posted 5 years ago

“Excellent product and service”

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Posted 5 years ago

“8 days ago ordered with promise of next day despatch. Still not despatched and can't get through on the phone. Eventually on email asked if they could call me so I provided my mobile and 3 days on still haven't had contact. A Google of the company suggests they've gone in to liquidation, so I'll go via my bank if don't hear in next 24 hours.”

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Posted 5 years ago

“From start to finish total perfection, the delivery guys were among the best I have ever had. Thoughful, pleasant and very respectful.”

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Posted 5 years ago

“Very happy with the mid sleeper bed. Easy to assemble. Daughter loves it.”

Furniture 123 5 star review on 13th August 2020

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Posted 5 years ago

“Ordered a new mid-sleeper for my son on "Next Day" delivery. The delivery date communicated was actually a couple of days after the order but that was fine especially considering the Covid current situation. The bed was good value and was well packed, good quality and easy to assemble and my son is very pleased with it. Overall very happy with the service and would recommend.”

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Posted 5 years ago

“I really love the Sideboard I recently purchased from your company, a beautiful piece of furniture which succeeded my expectations! Thank you. Also the delivery men were very helpful did a great job in bringing the product into my home.”

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Posted 5 years ago

“Bed is absolutely gorgeous really well made and easy to put together..... only problem I had was my headboard got lost in transit but furniture 123 got it sorted it very quickly and new headboard arrived within a week”

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Posted 5 years ago

“Placed an order specifically with this company as they had better delivery times listed than elsewhere and they had the (paid) option of nextday/named day delivery. First they didn't deliver in a day or allow me to choose a date so I had to chase them up for a delivery date. Which meant I paid the extra delivery fee for nothing. Then the day before the delivery day they revised that estimate to November! Three months away! I've now tried to cancel the order but calling their phone line directs you to an email form (which I had already filled out) and I'm still waiting for even confirmation of cancellation. So currently I'm out £250 + delivery with no item and I've had to buy it elsewhere to get it in a reasonable time!”

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Posted 5 years ago

“Prompt delivery, great service and great product. Would definitely use your services again.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews